When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
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Review summary
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Can’t thank you enough for the brilliant excellent service McQueens has delivered. Since commencing with McQueens deliveries I have so much praise and thanks for the delivery process. Also speaking wi... See more
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McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
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OMG, I absolutely love McQueens Dairies! The milk is great, and the customer portal is easy to access. I especially love the chocolate milkshake; it is a must try! I was also very pleased to discover... See more
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Company details
- #3 of 3 best companies in Milk delivery service
- #1 of 1 best companies in Dairy
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25k reviews
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Replied to 47% of negative reviews
Typically replies within 2 weeks
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The milk was ok but felt taste has…
The milk was ok but felt taste has become more watery 🤷🏻♀️ , been customer by force for the past two years!
I would like to express exactly how i feel now , I had felt sorry for door man so wanted to try it .
Ladies and gentlemen this company have been forcing me not to cancel my orders as this is no contract! They push you to the next level just to stay !!
I told them to cancel my orders 6 months ago while being abroad they just put it on hold without my consent! I’m back to uk then I see all these payments had gone out knowing I’m not here nore they have send milk n eggs 🤔
Just again last week I strongly said cancel my orders ! After many attempts of negotiating with me 👀 I said no dear cancel or I will make complaint and will escalate this to the next level and take you to court so man behind the phone agrees to cancel … well guess what he didn’t cancel the order I was breastfeeding my one week old baby now I just saw they charged my account at 3:15 AM today despite my explicit cancellation last week.I have tried to cancel this service for the past 6 months via phone and email. For two years, your drivers have left deliveries unsecured where foxes eat the eggs and damage the milk. I have CCTV footage and call recordings of these ongoing issues.Last week, after a long negotiation, your sales agent finally agreed to cancel my account. Despite this, you took payment today.
I have decided to take them to court for me it’s very easy we have 9 lawyers in one family , why I’m going to do this it’s not about few pounds is about the respect for clients right . ( I didn’t have the ehhs for the past two years I have proofs many of it, they don’t provide you with box 📦 outside so they can leave it gently like all other farm companies, they don’t care about your feelings or your money…)
I hope everyone starts to cancel their orders
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Bnar,
We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you've found our milk to be more watery lately. We take great pride in the quality of our products, so it is concerning to hear that we may have fallen short of your expectations.
We're also sorry that you found the cancellation process difficult. We aim to provide a seamless and straightforward experience for all our customers, and we're disappointed that this was not your experience.
It is particularly concerning to hear that, after requesting a cancellation due to moving abroad for six months, a holiday pause was applied without your consent and payments continued to be taken. We understand why this would be frustrating, and we would like to investigate this matter further.
Regarding the payment taken after your recent cancellation request, our payments are collected in arrears, so this may have been a final payment to clear any outstanding balance on the account. However, we would still like to review this fully to ensure everything has been handled correctly.
We have sent you a request for some additional information so that we can investigate this further. We sincerely apologise for the inconvenience caused and appreciate the opportunity to look into this for you.
They don't deliver and take your money…
They don't deliver and take your money AVOID AT ALL COSTS - complete con, and you cannot cancel easily!
Despite it looking great they don't deliver and are great on the phone, but then ignore it all anyway and keep charging you with no deliveries. Blaming their systems of course!
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Alex,
We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is concerning to hear that you have not been receiving deliveries while continuing to be charged. This is not our intention, and we completely understand how frustrating this must be. We are committed to getting this resolved for you as quickly as possible.
We are also sorry that our cancellation process felt difficult. We aim to make every part of our service as simple and seamless as possible, so it is disappointing to learn that this was not your experience. Your feedback will be shared with the relevant team for future consideration.
We have sent you a request for some additional information so that we can investigate this matter further. Once we receive your response, we will work to rectify the situation as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Much nicer knowing my milk is farm…
Much nicer knowing my milk is farm fresh and the fresh orange is so tasty my kids fight over it so had to up my order. Thanks to Laura for helping me set up my online account
7 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Ruth,
Thank you so much for your lovely review! 😊🥛🍊
We're delighted to hear you're enjoying the farm-fresh milk and that the fresh orange juice has become such a hit with your kids! 😄💛
A special thank you for mentioning Laura. 🌟 We'll be sure to pass on your kind words to her. We're so pleased she was able to help you get your online account set up smoothly.
Thanks again for your support, and we look forward to continuing to deliver fresh goodness to your doorstep! 🚚
"free" trial, then demanded to pay
Door salespersons (3) at my door pitched a free trial of milk. Was explained to me that I would get a bottle to try, then I'd get a call to discuss if I'd like to set up ongoing deliveries. Was then receiving multiple daily calls or texts about setting up and making payments. Logged on to find they had set up a reoccurring delivery which I could not cancel myself online. At no point had I consented to ongoing deliveries past the trail bottle or any related charges. I had not set up any payment options but received another bottle that I did not agree to receiving. When I phoned I was told that I would not have been told by the door salespeople at my door that it was a free trial. My doorbell footage from the conversation confirms although they never said the word free, everything else about the way it was communicated made it seem like a free taster, and with no obligation to continue past the first bottle. No costs were discussed during the conversation and the words "give it a try for maybe a day or two next week", again supporting the assumption that it was a free bottle and non-obligatory continuation.
The call handler then said that I would still be expected to pay for all the milk I had received.
Their sales tactics feel like they just want to get people looped into their system, without their full consent and everything about my interactions with this company has felt icky. I'd be cautious.
28 July 2026
Unprompted review
Reply from McQueens Dairies
Hi there - Thank you for taking the time to share your experience with us.
We’re sorry to hear about the experience you’ve had. This is certainly not the standard of service we aim to provide.
We do apologise that, when you spoke with our canvasser, it was not made clear how our trial period works. While we do offer a trial period, this is not a free trial. Customers can try our products and, if they decide they are not for them, they can cancel at any time as there is no ongoing commitment.
We have sent you a request for further information so that we can review your account and the circumstances surrounding the deliveries. This will also allow us to look into the calls and other interactions you’ve had with our team and ensure that any appropriate action is taken regarding charges for products you did not intend to receive.
We take concerns about how our products, trial periods and delivery arrangements are explained to customers very seriously. Your feedback will also be passed to the relevant sales team manager for review.
We appreciate you bringing this to our attention and apologise for the frustration caused. We hope to speak with you soon and get this resolved as quickly as possible.
Good service and helpful
Good service and the Agent Happiness Ntombikayise is extremely helpful and kind.
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Alexander,
Thank you for the amazing review! ✨
We're delighted to hear that you're finding our services great and that Happiness was extremely helpful and kind answering any queries. We will surely pass your kind words to her! 😁🙌
Thanks for your support and here's to many more deliveries! 🥰🚚
Nice chap
Nice chap, Kevin sorted what i wanted. Not started deliveries yet so can't call on that. Lot bigger company than lead to believe from salesman
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Kate,
Thank you so much for leaving such an lovely review! ✨🙌
It's great to hear that Kevin sorted any queries you've had, we will surely pass your compliments to him. 😁
We would like to thank you for joining your local milk round and we hope you enjoy your first delivery! 🥛🚚
Helpful & Polite
We have not tried the products yet, however Richard was very helpful over the phone, got the payment set up, and I am looking forward to receiving my milk & orange juice! Richard was very polite, and very helpful. Thank you!
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Lorna,
Thank you for joining your local milk round and for leaving us such an amazing review! 🥛🙌
It's great to hear that Richard was helpful over the phone setting up your payment method and account. We're thrilled to hear that he was polite as that is exactly what we strive for our customer service team. We will surely pass your kind words to him! 😊
Thanks again for joining us and hope you enjoy your first delivery! ✨🚚
THANK YOU
Admittedly, I haven't tried any of the products yet—as our journey with them is just beginning—but I would like to commend the customer service approach for its courtesy, competence in selecting products for us as new clients, and reliability. This applies especially to Jake, with whom we discussed our nutrition plan over the phone.
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for taking the time to share your 5⭐ experience with Jake. 🤩💫
We are delighted that Jake was able to assist you in the way he did. We will make sure to pass along your kind words to him. ☺️🙌
Great to have you on board and we cannot wait for that first delivery with you. 🤗👏🥛
Deliveries are great but if you want to…
Deliveries are great but if you want to cancel beware the hard pushback.
Also i had overpaid, not much £2, asked for it back and omg the customer service went out the window.
Didnt get it back, in the end told them to keep it and use it on training.
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Anne,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide.
We're pleased to hear that you were happy with the delivery service itself, but we're disappointed to learn that you experienced significant pushback when requesting to cancel your account. While our team may try to understand the reasons behind a cancellation and offer solutions where possible, it is never our intention to make customers feel pressured after they have made their decision. We apologise if this was the impression you were left with.
It is also particularly concerning to hear that you believe you were overcharged by £2 and that, after requesting a refund, the issue was not resolved. We understand how frustrating this must be, and we would like the opportunity to investigate the matter further and ensure it is addressed appropriately.
To help us look into this, we have reached out for further information and hope to hear back from you soon. We are keen to get this sorted for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing these concerns to our attention, and we hope to resolve this matter for you shortly.
Kerr called me and was very polite and…
Kerr called me and was very polite and helpful. He solved the issue I had about setting up a direct debit.
I like that I can order twice a week and that I can swap and change items as and when I need to.
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Margaret! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
Delighted to hear that Kerr was able to assist with your direct debit in a polite and helpful manner. 🤗👏
Great to have you on board and we love to hear you are looking forward to your deliveries twice a week. 😁🥛
The advisor that called me was great…
The advisor that called me was great help and very polite and explained everything I had to know looking forward to my first delivery
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Kelly,
Thank you so much for the amazing review! We're delighted to hear that our customer service was a great help, explaining everything politely and efficiently. That's exactly what we aim for! 😊✨
Thanks again for joining our local milk round! We look forward delivering to you! 😁🙌
Very easy to set up account
Very easy to set up account. Phone conversation was helpful regarding ordering explanation….
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Paul! 👋
Thank you so much for taking the time to share your 5⭐ experience with us. 🤗✨
We are delighted to hear that our team were able to assist in getting your account set up. We look forward to many farm-fresh deliveries to come. 😁🥛
Great to have you on board supporting local milk deliveries with McQueens. ☺️👏
It just makes all the difference
It just makes all the difference. Waking up to fresh milk is a game changer for me. Always there , always on time and always fresh. You do not realise the difference between fresh and supermarket milk until you have a fresh glass bottle of semi skimmed in your hand. Absolutely delicious
9 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Catherine! 👋
Thank you so much for such a lovely 5⭐ review! 🤩💫
How much better does the farm-fresh milk hit out of a glass bottle? 😄🥛👏
Amazing that you are enjoying waking up to the sight of farm-fresh milk on your doorstep. It really is the best way to start to the day. 🤗✨🌄
Direct Debit Debacle
Loved the milk, you should try it, so much better. Loved the service. Loved the fact that we were helping real farms not supermarkets
So why get one star?
Our Direct Debit goes out on the first of the month. This month Aug 26 the first is a Saturday.
We pay by direct debit thus cannot fall behind.
So my surprise to find “my account had exceeded its payment terms” we owe £7:02 not because of anything we did, but because they did not take the money on the following Monday. I had just arrived home from working away.
The Email I received was quite aggressive in tone for something that is not our error.
Quite burst the bubble for me to be honest.
Have a look on the internet there are quite a few messages out there so you can formulate your own views. Your customer service needs a complete overhaul.
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Pete - Thank you so much for sharing your experience with us. We are sorry to hear that what started as a positive experience with us was let down with this direct debit issue.
We understand how frustrating this would be, given how smoothly things were running with deliveries and payments.
We want the chance to review your experience to see what caused this and get this matter rectified ASAP.
We have sent across a request for more information that will allow us to further evaluate your time with us and pinpoint what exactly went wrong. This means that we can investigate this and reach out to directly.
Once again, I do apologise about the sour taste left on your experience after such a bright start. Thank you so much for sharing your experience with us.
McQueehs dairy has been fantastic with…
McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite.
The products are really good quality and value. I would and have recommended them to friends and family.
Delivery always arrives before 7am so I can get the delivery in before I go to work.
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Linda,
Thanks for the fantastic review! 🌟
We're thrilled to hear that you've found our customer service friendly and polite, our products to be great quality and excellent value, and that our deliveries consistently arrive early enough for your morning routine 🚚🥛☀️.
Thank you as well for your recommendations and continued support 🙌. We truly appreciate your loyalty and are delighted to be part of your daily routine. Your kind words mean a lot to our team! 😊
Well once again my order has not been…
Well once again my order has not been delivered due to the customer service saying my orders are on hold due to unpaid direct debit, which was actually paid last week
I’m a disabled veteran who suffers from ptsd and anxiety so getting to the shop is not always an option so I thought I’d use this service after they knocked on my door asking to place an order, the first few deliveries were as expected
A later order was not delivered to rear door as per instructions and subsequently stolen due to being on a public footpath where school kids walk every morning, another order was delivered to the wrong address the two following orders were not delivered to the delivery instructions online and apparently stolen yet no proof of delivery has been provided for the two missing orders on a Friday
Now according to the website I have no pending deliveries due to a direct debit not being paid which actually came out of my account last week, I haven’t received a milk delivery from this company for nearly two weeks but yet I’m still paying for my orders and now I’ve purchased a lockable parcel box I have no pending deliveries due
I just want my milk delivered to the designated location described on the website it’s not hard
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Daniel - Thank you so much for sharing your review with us. Every level of feedback we receive is vitally important to us.
We are sorry to hear that your experience has not went as planned. It is nowhere near the service we strive to deliver. We understand how frustrating this would have been as it is not always easy for you to access your local shop. Our service is all about helping people like yourself have easier access to the essentials like milk. Apologies that your experience fell short of this.
We would like the chance to review your experience with us and get this matter rectified. To do this, we have sent across a request for more information. This means that our team can look further into your matter and reach out directly to get this investigated and resolved as quick as we can.
Once again, we are sorry to hear that the service fell short of the standard you expected. Your feedback is vital to how we can improve, so we appreciate you sharing your experience.
Got contacted through Lee was very…
Got contacted through Lee was very polite and not pushy just showing me the range so I signed up and spoke to Richard on the phone who sorted the rest out very easy and stress feee
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you so much for the fantastic review! We're delighted to hear that Lee was very polite showing all the range of products we offer. It's also great to hear that you spoke with Richard on the phone and sorted your account with ease. We strive to provide a seamless experience and fantastic customer service so it's great to hear it's been appreciated.
Thanks again and welcome to the milk round! 😊🥛
Harder to login than online banking! Crap website
Organic milk great but it's harder to log into this website than it is any of my banks! Ridiculous. Why on earth do you need a customer number, email, password and postcode? And why is resetting your password so impossible too? Even your newly designed portal is so high security I can't get in to change my milk order! Bonkers and ruins customer exp. And no way of emailing you so now I have to phone up!
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Amy,
We are very sorry to hear that you have trouble logging in to your account. Although, we're happy to hear that our organic milk is great it is disappointing to hear that you are unable to make any changes online.
To clarify, to log in to your customer portal you need your email address or customer number and your password. You do not need all of your details in order to access your portal. There is a possibility that you haven't registered as of yet which is why you are unable to log in.
Register here ⬇️
https://portal.mcqueensdairies.co.uk/register
Should you need it again you can Log In here ⬇️
https://portal.mcqueensdairies.co.uk/login
If you still experience issues you can contact us via Live Chat, social media , email us at hey@mcqueensdairies.co.uk or by calling us on 0330 555 5588.
We hope we can restore faith in our services and rectify this going forward. Thank you for sharing your experience with us as it helps us improve our services.
Possibly the worst deliver drivers ever
Previously had to cancel eggs as they consistently left them sitting out on the mainstream rather than using a gigantic labeled box and repeated phone calls never fixed this. They then proceeded to harass my partner for 11pence depsite there being 2 months worth of credits on the account. Possibly worst company I've had to deal with and only stuck using them as no one else delivers in my area otherwise I'd leave and never ever return.
6 July 2026
Reply from McQueens Dairies
Hello,
We are very sorry to hear about the issues you've experienced with our deliveries in the past. This is certainly not the level of service we strive to provide.
It is unacceptable that our drivers consistently left your eggs at the main path instead of using the box clearly labelled for deliveries. It is equally disappointing to hear that, despite contacting us on multiple occasions, the delivery instructions were not followed. We understand how frustrating this must have been, especially after taking the time to report the issue.
We are also very sorry to hear that you were contacted regarding outstanding payments. However, we can see that this matter has now been resolved, and we apologise for any inconvenience this may have caused.
We hope that, moving forward, we can restore your faith in our service. If you experience any further issues, please don't hesitate to contact our team. We are committed to resolving any concerns as quickly as possible and ensuring you receive the level of service you deserve.
Once again, please accept our sincere apologies, and thank you for bringing these matters to our attention.
Delivery driver is an absolute joke has…
Delivery driver is an absolute joke has his music on full volume 12:00-5:00AM when delivering knowing fine well he is being followed by youths that are stealing the deliveries he doesn’t read notes he delivers to the wrong house at times wrong door if next delivery isn’t delivered correctly and I don’t receive it will be cancelled order permanently
23 June 2026
Reply from McQueens Dairies
Hi Trevor,
We are very sorry to hear about the issues you have experienced with your deliveries. This is certainly not the level of service we strive to provide.
It is unacceptable to hear that one of our drivers was playing music at a high volume during early hours of the morning, causing disruption to the neighbourhood. We completely understand how frustrating and inconsiderate this must have been.
It is also disappointing to learn that your deliveries have, on occasion, been delivered to the wrong address. We appreciate how important it is for deliveries to be made correctly and reliably.
We would like the opportunity to investigate these concerns further. Please contact our Customer Service team via Live Chat or by calling 0330 555 5588, and they will be happy to assist you and escalate this matter to our delivery team.
Once again, we sincerely apologise for the inconvenience and frustration caused, and we appreciate you bringing these issues to our attention.
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