I had to refund some equipment because I purchased the wrong thing and dealt with Akshay over the phone. He couldn’t have been more helpful. Extremely pleasant, courteous and efficient. The best cust... See more
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McSport is Ireland’s leading independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 70 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.
Contact info
Unit 4 Robinhood Road, Robinhood Industrial Estate, , , D22 A4P8, Dublin, Ireland
- 01-2930005
- customerservice@mcsport.ie
- www.mcsport.ie
No recent history of asking for reviews
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Replied to 45% of negative reviews
Typically takes over 1 month to reply
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Excellent McSport support team experience
I had an issue with latches for the multi game table and McSport support team promptly resolved it. They provided replacements which made the table usable again.
Excellent Customer service
Very prompt delivery within 2 days. Unfortunately, the case the weight set was in was cracked on receipt.
My email was responded to the same day with a phone call. Akshay was very helpful and arranged delivery of a new case so I would still be able to use the weights without the hassle of return. Advised it would be sent the following day (friday) which was confirmed by a tracking email and that I would receive it Monday. Better yet it arrived Saturday morning. Brilliant customer service!
Great customer support
Had a problem with my order but, after reaching out to customer support they managed to resolve it quickly so, quite happy to recommend as their products are just as awesome 💪🏾
Thank you very much for your help today…
Thank you very much for your help today pairaig, I had no idea about much on spin bikes and you made the selection on offer very clear and helped me narrow in on one best suitable for me.
Danny was fantastic
Danny was fantastic, fountain of knowledge and pleasure to deal with. Looking forward to getting our home gym. Thank you.
Great customer support from Ash
Great customer support from Ash, thank you.
Lack of professionalism
We agreed with the driver to deliver on Wednesday so my husband could take a day off, and we appreciated his willingness to accommodate this. However, he mixed up the dates, failed to show, then blamed us. He repeatedly called without notice during work hours, was irritated when we couldn’t meet him, and was rude again when delivering the next day.
Excellent service at the last minute!
Excellent service. Needed a large product asap at the last minute. Kerri was fantastic over the phone and got us sorted at 4.30pm with the item ready for collection at 9am the next day. 10/10 service
Excellent customer service
Excellent customer service. The product I received was damaged. I contacted mcsport and received an immediate reply from Akshay offering a choice of refund or replacement swap. I chose replacement swap and received the new product within 2/3 days. I would definitely order from mcsport again.
Excellent service all round
Excellent service all round. I placed my order online on the 5th that night and needed it to be ready for collection very early on 7th as was passing by. Rang Ash who was very professional and helpful and prioritised my order and rang me back in the morning to confirm it was ready. Staff in showroom and their warehouse were also very helpful on the day.
Very professional company… had a small…
Very professional company… had a small issue with delivery but when I contacted their customer support it was sorted asap. Would highly recommend.
Good quality equipment and service
Delivery was prompt, about 4 days and setup of bench and dips bars was reasonably straightforward.
One issue was that I didn't receive enough nuts to setup the bench.
Sent an email explaining and received the nuts the next day in the post. Well impressed with the customer service, a guy called Ashkay also called to ensure all Was good.
Exceptional choice of product at…
Exceptional choice of product at affordable prices some of the best, if not the best prices in Ireland. I visited the showroom the other day and Padraig is very helpful and has extensive product knowledge.
Best sports shop
Visited the shop this morning, staff where very friendly and helpful even to someone only starting out with fitness staff allowed us to browse first before asking if we needed help which is always great, great shop had everything you needed beats competitors prices by a lot would recommend to anyone on any level of fitness, best sports shop I’ve been in
Trampoline & other stuff
I recently ordered a trampoline & a few other bits from McSport I was so surprised and happy at how fast my delivery came and I’m very happy with everything. I got great offers on all & will definitely be ordering more in the future.
Thank you 😊
Great communication and very…
Great communication and very informative. Quote sent quickly and items exactly as advertised. Turn around was very quick.
Excellent for best info on products
Great experience with MC Sports buying the Sole F63. 👌
Yatin was professional, extremely knowledgeable, very pleasant, and helpful, gave clear info on the treadmill and others I’d asked about. Made the decision easy. Excellent service! A happy customer 🫡
Very helpful
Yatin was very patient and helpful taking my order over the phone.
Once the initial email was picked up…
Once the initial email was picked up the service was very quick and effective.
I recently ordered a small set of 6kg…
I recently ordered a small set of 6kg dumbbells from McSport about a week ago and when it arrived I discovered that a small resistance band was missing. I have since received great customer care and support in all my emails with Akshay and the missing resistance band arrived promptly via DPD on the very next day. As an added surprise the package also contained a 2nd resistance band inside. It was a very kind gesture and I can honestly say that I wouldn't hesitate to order from McSport again in the future as they have a very good range of products to choose from and they also have been a great company to deal with.
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