McTear's Reviews 

506
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Dealing with Mctears was the best experience. Visit to my home to collect items I had for sale, have been kept informed at every stage of the process. Extremely happy with the experience, highly recom... See more

Rated 5 out of 5 stars

I decided to sell what I thought was a glass trinket box. I contacted Mctears and sent pictures. Stewart Aitkinson Came to my house told me it was French Agate and probably 19th century It sold at a... See more

Rated 5 out of 5 stars

This was my first experience at an Auction. I had reservations selling as it was jewellery from a loved one. McTears was the best option. I was impressed by the decor and the quiet efficiency of... See more

Rated 1 out of 5 stars

If you want to avoid severe disappointment please avoid this company like the plague, the plague would be more enjoyable. Absolute no care taken or given over my items, I packaged them well & approx a... See more

Company replied

Company details

  1. Hobbies & Crafts

Information provided by various external sources

McTear's Auctioneers and Valuers hold auctions every week. Check out our calendar for the auctions coming up in Glasgow, or call us on 0141 810 2880.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

506 reviews

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4.3

All reviews

(506)

26 reviews in the last 12 months

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Rated 1 out of 5 stars

CAVEAT EMPTOR …

CAVEAT EMPTOR l was never given either estimates or valuations on my first bargain basement sale of a few original art deco items, all flung in at £20 a pop ...Xmas for some dealers - as well as doing this without informing me, as l would have withdrawn a few item, especially the superb glass/brass ceiling light, subsequently valued at circa £180-350 and some deco glass vases, about £35-70 each. l was told in writing all these items dumped into the £20 bracket as they were not Deco. They belonged to someone who was known to experts, eg such as BBC drama producers, for owning a 100% Deco living room in which they would film. l have no legal recourse. But l am happy to put a case together if anyone is offended. l have a witness to the statement made before collection, but l assumed the statement would be sent/emailed in writing to me as accepted then that these were reputable auctioneers. Caveat emptor.
PS I have spoken with Michelle and further detailed items which were indeed sent for the above sale to me but minus any estimates of price. I still have this letter. I stupidly assumed the Deco items had not yet been appraised and estimated. I was wrong. That £20 PER ITEM LOT went on sale without any attempt to appraise me of that low low low estimate per item. Obviously the most original collector's Deco item even then although estimated at only £20 went for over £100, proof enough that this was a silly unrealistic £20 estimate of its true value. As the item was incorrectly described I assume genuine Deco collectors were not alerted, ipso facto some dealer had a very good deal that day! During my discussion with Michelle, I was unable to discuss the finer points of the Art Deco buying world, as she is a Director of the company.

15 March 2021
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Reply from McTear's

Good afternoon. We would like to apologise for your negative experience with our auction services. Since our meeting at your property, then uplift of the items and subsequent preparation for auctions, we had discussed the details of your consignment by email correspondence. Your most recent contact with us (in November last year) ended with an email thanking our staff "... for their most professional and extremely efficient help", so we would be very keen to know what has happened since. One of our directors, Michelle, has tried to contact you in this respect. If you wouldn't mind getting in touch with her by email to michelle@mctears.co.uk, in order that we can attempt to allay any negative experience with McTear's, that would be greatly appreciated.

Rated 1 out of 5 stars

still waiting to recieve my auction…

still waiting to recieve my auction item!

21 December 2020
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Reply from McTear's

Good afternoon Chris. We see you have purchased at a recent auction. Please get in touch with us via auction@mctears.co.uk to advise us of which courier you have arranged to collect your purchase. If you haven't yet arranged a courier, a list of companies we use can be found here - https://www.mctears.co.uk/shipping/

Rated 3 out of 5 stars

Please give your shipping / postage to someone who needs the work ,

I bought some fabric from the auction house ,they wouldn’t ship and said they recommend shipping companys on there web page ,I received a quote of £95 ,to post half a roll of fabric ,the item was only £55 to buy ,While I understand this is out of the Auction rooms hands but I question why you would recommend mailbox in the first place ,I went with another shipping company for half the price which is also recommended on there site ,in this environment why CARNT you employ someone to rap and ship for you ,I’m sure it wouldn’t be hard to give this to someone who needs the work ,rather than give it to these company’s who price themselves out of the market ,I for one would be delighted to know that my money is going to someone like that than these company’s ,Colin moran has been great he kept me informed of my deliver and was half the price ,he’s been professional and polite and helpful ,he should be at the top of the list ,I’ll be using him again when I buy from you ,
Brian Hatton ,

21 December 2020

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