Moorcroft Debt Recovery Reviews 

325
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praised the staff for being compassionate, helpful, and professional, often highlighting their understanding approach and the support received. The service was generally described as excellent, making it easier to set up manageable payment plans and resolve matters efficiently without feeling judged. However, some people were dissatisfied with contact methods, reporting unwanted calls and emails, and that their communication preferences were ignored. A few customers also mentioned being pursued for debts already paid or lacking clear details. Others experienced unhelpful customer service, struggling to get information or resolve specific issues.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing satisfaction with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their understanding, patience, and... See more

Payment

Customers had ambiguous experiences with payment, with some expressing appreciation for the ease of setting... See more

Customer communications

Consumers find contact to be negative, with many reporting persistent and unwanted communication, such as... See more

Service

Clients share positive opinions on service, with many reviewers describing it as understanding, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for being here for us in challenging times. To be honest, I have a lot of respect for all of you for make it easy to pay back our debts, and I wish I'll remember the name of the lady I've b... See more

Company replied

Rated 5 out of 5 stars

Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more

Company replied

Rated 5 out of 5 stars

This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more

Company replied

Rated 5 out of 5 stars

As with all debt recovery you always think the worst, I expected to be told that the bill had increased, however I was pleased to find out that it had remained the same. Moorcroft’s customer relations... See more

Company replied


Company details

  1. Debt collection agency
  2. Debt Collecting

Written by the company

Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.


Contact info

3.7

Average

TrustScore 3.5 out of 5

325 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(325)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have a very ill patient nick Jordan

I have a very ill patient nick Jordan. Some woman I think is saying he's Mrs Nicky Jordan. This person is on suicide watch. Constant calls he doesn't understand. Reported to police please be careful this is a very very ill man

5 June 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Received emails from these guys randomly about a debt owed to HSBC.

I closed my account 2 years ago and obviously any slight overdraft was settled before then.

Go slide a gherkin up your rear.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Who the hell is Don Lennox

I receive umpteen calls a day from this company looking for someone who I’ve never heard of. I’ve lived in my house for 24 years and have had the same landline number for all these years. It’s a recorded message so can’t even tell an actual human this as when I call the number on their website ‘contact us’ section, they want a four digit number which I don’t have because I’m not who they are looking for. I’m going to lodge a complaint with the FCA because these calls are unsolicited.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

Who is still allowing this scum

Harassment without proof I owe you scum nothing soon you will receive a harrasment order.
22 calls in a matter of 2 days.
Today I was asked to contact you,you say paypal asked you for recovery, funny I owe nothing
Confirmed via PayPal my account was closed and payments came from my bank not PayPal.
I had no notification from paypal which today confirmed if I owed anything I would have been contacted, and I haven't.
And my account with PayPal would stay open until such debt was cleared I have all proof.
We can sort it out in court fine then I shall be serving you .
So you just carry on doing your dirty deed .
Your company I've reported to all relevant parties.
You are scum of the earth .
Only got to read on here says it all.
So just you back off,or see you in court with a notice from my solicitor, yes I have one .
So just back off and crawl under the stone you came from.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Do not even deal with this company

Do not even deal with this company. Con artists. Will not be getting a penny out of me regardless of how many letters they send. Still waiting for my SAR nothing after 40 days. Reported to The Ombudsman, and other relevant authorities. I will with no doubt take Moorcroft Debt Recovery to The Courts of Law which they clearly know nothing about. They have also failed to comply with my letter sent recorded delivery and via email to not harrass evidence stacking up nicely.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

I received a letter from them in regards to an alleged debt. Honestly speaking, I had no knowledge of this debt prior to this letter.
I requested evidence of the alleged debt, they were unable to provide evidence.

Action taken:

Reported to - Action Fraud
- Financial Ombudsman
- Credit Services Association

Complaint to - MOORCFROFT Compliance Team

Evidence package in development to send to:
Information Commissioners` Office
Financial Conduct Authority

2 February 2024
Unprompted review
Rated 1 out of 5 stars

crap company , nothing helpful about them

called me after i added my phone number to their website as i had received a letter to my home address , they could not find my address and was asking me to disclose personal information. if you are calling me for a supposed debt YOU SHOULD HAVE THE INFORMATION!
they then harassed my phone to the point i blocked them
they are clutching at straws

3 February 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

I can't believe these SCAMMERS are allowed to operate in the UK. Paypal just do something and stop these Scammers. Do not contact them, they are SCAM.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous company they call everyone…

Horrendous company they call everyone by their wrong name they can barely string a sentence together! They chase debt for non existing debt! They are an awful company and affiliated with BT so not ever deal with these people! They harass customers!

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Helpful people, if your fair with them they seem fair with you.

I understand organisations such as Moorcroft receive mostly negative reviews due to the nature of their business. However I find it only fair to review based on my own experience.
I received a letter telling me that my debt had been transferred to Moorcroft. I contacted them via their website as due to my anxiety I don't communicate well by phone. Within 48 hours the phone calls stopped as I had asked for email communication only. I then submitted my offer of repayment, this was processed & accepted within a few days. Although I am going to be with Moorcroft for a number of years to clear this debt at least I am making progress without further charges or interest being added on. Overall in my experience if your reasonable with them they will help you find a solution.

3 November 2023
Unprompted review
Rated 1 out of 5 stars

Not a very helpful company at all

Not a very helpful company at all, had to phone them, after 35 mins eventually got an answer, and the person didn't even speak plain English, found them extremely rude and inpolite to say the least none understanding and very unprofessional. Seems like a cheap company Trying to be big.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

Company that couldn’t care less about the person. All about the money

Have been locked out of my account and it will not let me reset the password. I have sent numerous emails to rectify, only for them to send an email back to state they are looking into the situation. However it has been months and still no further forward.
Sadly I don’t have hours to wait on hold so have given up on ringing. Clearly a company that take your money and run. They don’t give you options to change payments online so I just keep it the same. Very poor, ineffective company.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

I was one of those hundreds people…

I was one of those hundreds people looks like having an extremely BAD SERVICE FROM this company! Poor Customer Service of them and Communication team on 0.0000. They never reply them emails making this service worse and worse. Do people forgot to pay sometimes bills etc - YES THEY DO FORGOT! No purpose- just memory. Or mistake from providers. But we need still customers care.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Moorcroft Debt Recovery

On reading all the negative reviews on this ‘company’. I am very concerned that I have received a letter from them claiming I owe money to Ideal World. I cannot contact them as it is weekend. I’ve tried sending an email to the email address on their letter and it just says unknown address. Not looking forward to Monday

30 September 2023
Unprompted review

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