Mears Group Reviews 

Absolutely awful company. Refurbishing my bathroom (council property). Not once have they told me they are coming not what they are going to do. Nothing done as agreed with boss before they started. They have put in a small bath instead of just putting it against the other wall where a full size one would fit and he said they would. All the bathroom suite has been fitted before they have even painted. The old tilefix is still on the wall and will need to be chipped off. Scratches highly likely will occur. Totally clueless

again failed to arrive for appointment this company should be , closed down they have inexperienced staff , work done by unqualified workers left very dangerous wiring in my shower room terminal blocks used on mains cable to pump and left laying on floor so water leaks to floor from above flat and luckily trip blows otherwise could have been dangerous incident i have photos of the work and wiring , not been able to use my shower for a year yet mears keep passing the buck came and look over a week ago said they would book it in for making safe left bathroom panels off and still not returned , shamefull company with no custermor support

Where do I start. As others have said, I would give 0 stars if I coukd.
Complained for 3 years of a damp problem in my kitchen to mears. Was told there was nothing wrong and was all in my head. Last year I had the shock of my life when I noticed thousands of tiny white bugs all over my kitchen. Called pest control immediately which I had to pay for myself as mears wouldn't come for 5 days. Was identified as "mould mites". Had to have entire house treated and kitchen chemically sprayed. All my possessions ruined. They were inside everything. Oven. Washing machine. Microwave. All the cupboards. I had to hire a skip and gut my entire kitchen. Council surveyor noted it was due to rising damp in the building and lack of ventilation in the kitchen.
I had 4 months without a kitchen and had to cook with a microwave in bedroom, eat out and use launderette for all this time. Cost us over £4000 in total to do this and replace every single item. They gave us a new kitchen after rendering the wall down to brick and putting in all new plumbing and electrics but I still had to replace all the items I had lost. Took over a year to get a response from them at all and me going to everyone possible such as MP and countless trips and calls to council. I still only just got compensation back 14 months later and was less than half of what it cost me as mears refused to accept responsibility even though I had been arguing this fact for 3 years and it could have been prevented. Since having the kitchen completed I have had a leak happen which resulted in the newly fitted kitchen cupboards warping and having to be replaced a month after installation and most recently damp appearing again in cupboards as they fitted the hot and cold pipe too close together and it's causing condensation. I'm still waiting for the back of the cupboard to be replaced now which will be done by Morgan sindall since mears were sacked from Welwyn Hatfield council last month. They also forgot to fit a vent in my kitchen when they fitted the new one which was part of the reason I had the problem in the first place. Once I noticed this they tried to fit it afterwards but couldnt put it where it needed to be because of where they had put the pipework. So now it's the opposite end of the kitchen to my oven. Absolutely pointless and only a matter of time before the problem recurs.
Absolute cowboys!!!
The manager Dean I was told numerous times would contact me and I was constantly ignored. Their solicitors are rude and love to ignore you too. I'd had enough of waiting for any kind of response so ending up just accepting the measley offer of £2100 when they had cost me more than double that. Resulted in my family having to cancel our first holiday abroad in 21 years so we could use the money to pay for replacement items.

Having a new kitchen fitted. The contractors have not a clue on how to fit the flooring. It was beyond acceptable second floor attempted. Done to a satisfactory standard. Sink fitted they have left the stop cock leaking for more than two weeks. Still not resolved. Such a lack of communication between site manager and workers. Most workers I have come across English is not their first language. Worker painting has done a below satisfactory job. I myself will need to paint again !! Crack in a cupboard unit which they have tried covering with sealant rather than replace the back panel. They have not respected my home and have not tidied up after them each day. I was told the work would be completed with fifteen days. It has now been five weeks and they have still not resolved and completed the jobs. Moat have offer me this new kitchen. I have now complained to Moat Housing still waiting on a plan of action. They are all useless and no one seems to care. Even though as a tenant I am told to look after their home which they show little care about.

The call centre is rubbish they keep cutting calls after waiting for almost an hour! The workers are unskilled and lazy. One job has been on going for over a month! This is ridiculous!

pig ignorant workers , currently had one of their vans idling outside my bedroom window with the headlights shining in since 7am odd

useless..very unhelpful .One job still not completed after months of waiting .Never turn up ...never keep appointments .All so stressful .wsiting yet another no show number 9 today.😡

Complete waste off time cannot tell the truth if it hit them with the wet end. Called this morning to check on time they due out today for an appointment was to they'd be out about 0930 then get a call about 10 to be told the person phoned in sick this morning and is not coming how is this company still going why is the council using these clowns. If I could I wouldn't even give them a 1 star

Mears housing management company is a corrupted company the staff who handles your call is very rude phoning me at midnight shouting waking my disabled husband up from his sleep I have been left with no heating or hot water in the property

Wouldn't even give this company any stars, Milton Keynes Mears Group are a joke, the director really needs to take a look at the staff they employ. Customer Service agents rude, put phone down on you, take a week to respond to email, do not care about a person that has no heating while the person is ill, managers aren't any better, speak to you like your a child. Heartless and very unprofessional. Milton Keynes Council need to get another company on board

i had a wet floorshower room installed. The team in Leeds have been fantastic from start to finish. their service has been exceptional i love my bathroom., it will make my life so much easier as a stroke survivor

This ls my third breakdown this year. When l call they say 24 hours l must wait. They then turn up when l am at work..l canot aford to keep having days off and am self employed there fore l miss a day im sacked. At weekends...they have not once turned up.l was without hot water for 3 weeks..l don t know how long l wil be without it this time..They only care about themselves. Why not fix an emergancy at the weekend ?

21st Sept Booked Afternoon repair for rotten shower on 7th October. Need to use it in the morning before they come. Yesterday they call at 9am saying they know my appts tomoro but they can come today! Ignored as I had to go out.
2pm yesterday text come saying my repair is booked for 7.10 8am-1pm. Which is morning and I know they will come first thing when I haven't had a shower or eaten. Call the number on text and tell them I booked appt for afternoon and that's when I want it. Spent 12 minutes telling them I don't want calls or visits in the morning. For a Reason!! 8.57am today my phone is ringing, it's Mears. Decline call. They call again asking if they can come this morning 🤔🤔 when I just told you YESTERDAY that I want the AFTERNOON + put it on my account. Woman doesn't know that. Its like they want you to get ANGRY in the morning. Told woman to cancel the whole thing.. its a 4 hour repair and I'm stressed now and tired. They don't care what else u got going on, what health what schedule they just change appts to suit themselves and then wonder why they can't get access 🤔😒🙄

What a bunch of tossers.

Hardly worth writing a review because all the other reviews are saying exactly the same thing.

Was happy at tonbridge branch for 17 years
Moved to Dartford branch due to loss of contract
Dartford branch are awful , just so toxic , unorganised , managers have no clue what there managing ! So bad I left … would recommend not working for Mears as if your on the tools your treated like a bar code ..to many chiefs not enough Indians , how they make money is beyond me ..

I was sexually assaulted by a Mears plumber in may of this year 2022 I have been trying to resolve this matter since then and have been diverted I have been fault off ignored and blatantly made to look a fool also North Lanarkshire council have been of no help today I woke up to the letter saying I am pleased to note that you accept that we have fully investigated your complaint and that the matter has been addressed therefore no further action will be taken!!!!!
If they are under the impression
that this is the end of this matter then this company has another thing coming because I am going to make sure the whole world knows that Mears is unsafe there are employees are clearly not vetted properly as to extend the thought and willingness to go as far as to sexually assault a 45-year old disabled mother. I am now terrified ro stay in this home. I find this ridiculous he was in my house for an hour he fixed my plumbing issue within 3 minutes and then made sure there was no one in and I was alone before he laid his hands on me me.and assaulted me I will take this further and would like any advice possible should you be willing to give it to me

Liars.Dont turn up,rebook appointment with excuse emergency came up for another 6 weeks.Still don't turn up.Fourth time now,waiting since February,and now middle of September.Need sacking and getting someone in who wants to do the job.Useless

I have subleased my property to Mears and still have 1.5years to go before lease expires.
My circumstances has changed and I have no accommodation to stay in the next 2 weeks and Mears will not hand the property back to me, I own the property and cannot stay there. This is ridiculous and very sickening. I have given them one month notice but they are not accommodating at all.

Very bad customer service! Never follow up on calls or emails. A very slap dash attitude to everthing. Brent housing need to STOP using them ASAP! Absolutely disgusting company! They are not professional whatsoever!! I was waiting almost 3 years for an ongoing repair to be fixed! And now I'm waiting on them to fix the damages caused due their long delays! They no show and expect us to wait months for another booking. Totally unacceptable! Do not use this company! You'll be disappointed everytime!

The most useless company I have ever dealt with, literally take years to fix problem. Don't show up for appointments, don't know what they are doing, useless customer service. Rude, lazy, disinterested management.