Medequip UK Reviews 330

I would give zero
I would give zero. After chasing request by Rehab Team, medical air bed finally arrived at 5:30 pm for my 87 year old mum who had been discharged from hospital the previous day. Mum passed away yesterday evening. My 87 year old dad rang Mediquip first thing to get bed removed from their small living room. Mediquip won’t collect until next Friday … 7 days later. No empathy whatsoever that my father has to sit in his living room with bed his wife of 67 years died on. Absolutely disgusting.

3rd day waiting for a replacement piece of equipment to be delivered. Despite triple checking address and other details they have gone to a different address twice and now have decided that parts are missing from the items we were expecting today. NO update only found this out when i rang to get a delivery window. A whole week of being let down and sat waiting for something they don't deem as important to deliver. Should not be given the contract with supporting the NHS as they are failing miserably.

A commode wheelchair supplied for my wife developed a faulty footplate, as assessed by Care Supervisor and OT. Medequip arranged to visit today between 11.45 and 4.45. The lovely technician said "you are right it's broken you need a new one" (which we and they already knew). She did not have one on her van. A whole day wasted finding out something I knew.

Completely disorganised awful company and does not deserve to be in business
I wasted 10 + hours waiting for this company on three separate occasions
Each time they failed to turn up and it was left to me to chase it.they didn’t even have the respect for their clients to contact them to inform of a no show
Absolute shower of Sh*t and I hope their contract is terminated by the NHS as they do not deserve to be in the business

Contacted twice about removing medical equipment from a deceased relatives flat. No response at all. Things which may be used by other people lying idly. NRS was reasonable but their replacement is hopeless in this single experience.

Community care team ordered rise recline chair, electric hospital bed and commode on Friday.
We received the chair on Friday and the bed and commode today( Sunday).
Absolutely excellent service.
Professional drivers, who went above and beyond at times.
Excellent help on how to use equipment and what to do with any problems.
Medequip Dorset, we can’t fault you.
Many thanks

What an absolute joke of a company. My wife passed away 1/2/26 so wanted equipment collected ASAP. Was given Wed 4/2/26 as earliest they could collect between 9-5 so waited all day but no collection. Called today (6/2/26) to tell them everything was going in garden if no collection today only to be told earliest they could do was Tue 10/2/26. Asked why no collection on the Wed only to be told driver could not find house. Probably only time anyone has used that excuse! We have no choice in who supplies the equipment but if we did i would not use them.

Gave me a 4 hour window for an urgent item that was on 1 day delivery and never turned up. I called 25 mins after they were supposed to deliver to be told it never got put on the van! At what point were they aware of this information I wonder. Left me sat in for over 4 hours with no communication. Now delivering tomorrow with another 4 hour window. NOT GOOD ENOUGH

My delivery was late, causing unnecessary inconvenience, and the delivery drivers were unprofessional and rude during the interaction. This level of service is unacceptable, especially for a company providing essential medical equipment. Customers should be treated with respect and be able to rely on timely and professional deliveries.

Unfortunately, there is no facility for giving no stars, which is probably what the 80% of people who marked one star would have preferred. This is the second time that I had arranged for a visit to fit a bath rail. On both occasions I took time off NHS work, where I deal with vulnerable people and on both occasions was sent a text on the day to say that the named driver was en route and arriving in minutes. When they had not, four hours later on the first occasion and two hours later on the second, I called and was told that it was cancelled that day. They made no attempt to communicate this until I called and appear to have no respect for clients’ needs and I have asked them not to bother.

Mit delivered on time in Shaftesbury, and was thoroughly professional, cheerful and very respectful of the elderly people in the house. He was also vey patient and careful in explaining the instructions for use of the hospital bed, etc. Not in an undue hurry. We were very impressed and grateful for his thoroughness and care.

What an absolute joke of a company! 2 x failed collections of my deceased mother in laws medical bed etc. Numerous excuses given for failed collections. Equipment will be on front garden and not our responsibility if it goes missing. Have emailed a lengthy complaint and am awaiting their response

Absolutely dire company. Customer service could scarcely be worse. I've made appointments several times for equipment to be delivered and checked a day or two before the delivery date only to be told that there's no appointments made! The staff are extremely uninformed and unhelpful. I wish it was possible to deal with someone else. A truly dreadful customer service!

Waited since 9am for a 9 am delivery ,lied to at midday saying we were the next drop
Its now 3.30 and told the driver as gone home
No calls to advise had to chase them .you need a serous look at your business model and valves

I had an extremely bad experience with MEDEQUIP. Their service was unprofessional, unreliable, and far below acceptable standards. Communication was poor, issues were not resolved, and I was left frustrated and disappointed. I would strongly advise others to avoid this company.

Absolutely awful at doing their job
Absolutely awful at doing their job. They can’t give you a time slot until the day of delivery, which is meant to be a two hour window, they give the whole day, so it’s difficult to arrange anyone to accept not knowing the time, Firstly delivered a bed for a patient at home for palative care which had the wrong guard rails, so couldn’t install, which meant the patient fell out of the bed. Then arranging a time to pick the bed up same thing can’t give you a time slot or give you one that is 24 hour time slot. Sit on the phone for hours trying to speak to someone. Totally useless company

I have recently been left with no alternative but to leave my role within medequip. Logistics manager is a misogynist, a bully, a homophobic and most of all a compulsive liar. Senior management are weak and the grievance process is a disgrace, there is no duty of care to staff. North Yorkshire depot

The first time they came to fit a handrail they turned up with just 1 metre to do the whole staircase. The second time they came (meaning we had to wait in 2 full days) with the right length but could only be bothered to put one small screw in per fitting which seems very insecure as the fittings have holes for 3 large screws predrilled. I did send them a complaint email but they never bothered getting back to me. Truly a terrible, terrible company. I don't know why the NHS uses these clowns.

I contact Mediquip at 8.30am it is now 5pm and they have still not arrived. My mom has been bedbound for three years so it has not been easy to get her out of bed, she is now, and has been for the past 3 hours, on a fold up bed with an airbed on top as her mattress is punctured. If and when the technician arrives it will take a while for the replacement mattress to inflate so she will have to remain uncomfortable on the airbed for quite a while longer. I have rang them twice and informed them of this they said it was marked as urgent. It should not take all day if this is the case.
Update:
The technician arrived around 6pm with no replacement mattress so we have to go through this all over again. I have no idea when this will be he could not say. Poor customer service.

This company has no empathy. A week after losing my mum, I receive a telephone call to collect the equipment.
Unbelievable