MedExpress Pharmacy Reviews 

51,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 21,512 reviews, reviewers had a great experience with this company. Customers frequently commend the fast and reliable delivery service, noting that orders arrive quickly and securely. Many people appreciate the company's excellent overall service, including helpful support, good advice, and regular check-ins. Reviewers often highlight the professional and supportive approach, making their experience positive. However, some customers also noted difficulties with the ordering process, such as being unable to place subsequent orders or facing dosage restrictions. A few reviewers experienced issues with product functionality, including pens not working or arriving damaged. Conversely, a small portion of people felt dissatisfied with customer service, citing unhelpful interactions, slow responses, or repeated contact to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and secure delivery,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, professional, and helpful... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting significant delays and issues. Some... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting positive outcomes... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though I have got on with taking the tablets but found it hard to order a higher level in them I'm still on the starter level on the second month.

Rated 4 out of 5 stars

My first dose was on Sunday evening felt okay first day a bit sick on Wednesday not sure what to expect

Rated 5 out of 5 stars

Other than some very minor delays with despatch dates the service has been great, can’t fault it. My supply of the 2nd dose arrived before my first was finished so no problem 🤩

Rated 5 out of 5 stars

So far so good I have now just taken my second dose ,no pain no side affects so far . But the best thing is I a not imagining nice fat laden food to eat . I’m am eating sensible food more protein etc... See more


Company details

  1. #99 of 109 best companies in Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.2

Great

TrustScore 4 out of 5

52k reviews

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4.2

All reviews

(51,953)

17,997 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered next-day delivery 2 days ago

I ordered next-day delivery 2 days ago. They asked me three times for ID, which I sent. I tried to speak with someone; it was a bot. It's no good when you have a problem. So please don't pay extra for next-day delivery; you won't get it. So the payment is still pending, and they haven't reviewed my purchase yet.
I have just looked, and the payment is no longer pending; they have taken it, yet they are still saying they are reviewing my order.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy all round

Other than some very minor delays with despatch dates the service has been great, can’t fault it. My supply of the 2nd dose arrived before my first was finished so no problem 🤩

23 July 2026
Rated 5 out of 5 stars

A positive experience.

My experience with MedExpress was really positive. They conveyed a lot of information with clarity , easy to read text and thoroughness. Communication was swift and reassuring and I felt confident to progress with my chosen treatment.

30 July 2026
Rated 1 out of 5 stars

Ordered but no delivery of prescription…

Ordered but no delivery of prescription despite paying £300. Lots of very insincere messages to my issue.

Still no promised delivery despite ordering and paying £300+, they really don’t care about lying to you providing tracking numbers which never show a promised delivery.

No customer service via phone or in UK, they hand you off and basically laugh at you.

Now told them to deliver my prescription or refund me but now silence.

If I could give them zero on trust pilot I would.

Avoid at all costs.

31 July 2026
Unprompted review

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