MedExpress Pharmacy Reviews 

51,475
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 21,846 reviews, reviewers had a great experience with this company. Customers consistently praise the quick and efficient delivery, noting that orders often arrive promptly and are well-packaged. People also appreciate the overall service, highlighting helpful online support, clear information, and an easy ordering process. Conversely, a small portion of people felt dissatisfied with significant order processing delays, unresponsiveness from customer service regarding inquiries, and difficulties with automated reordering for dosage adjustments. Some also reported concerns about packaging, such as melted ice packs or defrosted products.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Product

Clients share ambiguous opinions on product quality and effectiveness. Many customers praise the products for... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find Medex quite good delivery is quick and they ensure that you have all the relevant info I’m on slimming injections and have had no problems using the epi pen or my health whilst taking the Moun... See more

Rated 4 out of 5 stars

Delivery was very quick. I would have liked to have more information on the next steps after the first lot of tablets. I don't know if I should order some more at a higher dosage or that they will c... See more

Rated 4 out of 5 stars

Quick and efficient service, started on the 1.5 wegovy and lost 5 pounds in my first week with no side effects. Have now ordered my next month's tablets at the higher dosage as I have noticed the hung... See more

Rated 4 out of 5 stars

I'm still not sure of the ejections if I'm doing it right second week don't feel anything but lost 5lb in first good to no if I need help your there for me


Company details

  1. #97 of 108 best companies in Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.2

Great

TrustScore 4 out of 5

51k reviews

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4.2

All reviews

(51,475)

21,315 reviews in the last 12 months

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Rated 4 out of 5 stars

On the whole it's very good

On the whole it's very good. The instructions for the syringe is confusing.
I finally got it to work properly after 2 weeks.
By this time I was two needles down, but it is working great now and I am starting to lose weight and feel the benefits.

20 July 2026
Rated 1 out of 5 stars

Never completed my clinical review

Never completed my clinical review. I was waiting 10 days for the clinical review to take place despite contacting them 3 times on chat and submitting a formal complaint. I was told it had been escalated twice, once to the senior team and I would receive a response within 24-48 hours. I never did and in the end had to cancel as the delay would have meant a treatment break. So difficult to get any meaningful response or resolution to your issue from, and apologies were empty as no action at all was taken.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not get any GLP1 from them

I ordered GLP-1 on July 17th. Although the company advertises next-day delivery, my experience was far from seamless. I have been on GLP-1 for five weeks, and after my previous pharmacy closed, I had no access to my prescription. I decided to start fresh with MedExpress. While their intake questions were fair, I had to manually log in to chat with customer service every single time just to get a response after waiting for days. After a full week, my order was still under review. I ultimately cancelled my order, switched to a different pharmacy, and had my medication on its way after four-five hours.

20 July 2026
Unprompted review

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