MedExpress Pharmacy Reviews 

51,456
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 21,846 reviews, reviewers had a great experience with this company. Customers consistently praise the quick and efficient delivery, noting that orders often arrive promptly and are well-packaged. People also appreciate the overall service, highlighting helpful online support, clear information, and an easy ordering process. Conversely, a small portion of people felt dissatisfied with significant order processing delays, unresponsiveness from customer service regarding inquiries, and difficulties with automated reordering for dosage adjustments. Some also reported concerns about packaging, such as melted ice packs or defrosted products.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Product

Clients share ambiguous opinions on product quality and effectiveness. Many customers praise the products for... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find Medex quite good delivery is quick and they ensure that you have all the relevant info I’m on slimming injections and have had no problems using the epi pen or my health whilst taking the Moun... See more

Rated 4 out of 5 stars

Delivery was very quick. I would have liked to have more information on the next steps after the first lot of tablets. I don't know if I should order some more at a higher dosage or that they will c... See more

Rated 4 out of 5 stars

Quick and efficient service, started on the 1.5 wegovy and lost 5 pounds in my first week with no side effects. Have now ordered my next month's tablets at the higher dosage as I have noticed the hung... See more

Rated 4 out of 5 stars

I'm still not sure of the ejections if I'm doing it right second week don't feel anything but lost 5lb in first good to no if I need help your there for me


Company details

  1. #97 of 108 best companies in Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.2

Great

TrustScore 4 out of 5

51k reviews

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4.2

All reviews

(51,456)

21,315 reviews in the last 12 months

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Rated 2 out of 5 stars

Terrible customer service

This company are quick and efficient when you are purchasing from them. Deliveries are on time however, I bought a pen, used it once and it jammed. It was obviously faulty which is no fault of the company. Where my issue lies is when I reported this via video, photos and multiple emails and it’s still not resolved. Several of my emails were ignored and some repetitive. They are not interested if something warrants a replacement. Almost 2 months have past and I’ve since gone on to purchase another 2 pens and no refund or replacement for the faulty one. (Around £150 down the drain) products and delivery are fine, if you have an Issue, they are not interested they will keep taking your money. Customer service is awful. Do your research thoroughly.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience

This is my first order from MedExpress. The process was thorough and I feel confident that enough care was taken to ensure the medication is safe for me to use. Communication was good. I received speedy and useful replies to my emails. When my prescription was approved I was given a delivery date within 4 days. I think the process for uploading evidence could be improved by allowing you to upload more than one document at a time but over all I found my experience positive.

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Very easy to interact with. Delivery service good. One star off for slower customer service responses once you are on boarded as a customer.

11 July 2026
Rated 5 out of 5 stars

Fab service

The video consultation, the lady I spoke to was friendly and helpful. The app is also great as a reminder to log jab and weight. Fast delivery. 5*

21 July 2026
Rated 1 out of 5 stars

Package returned to sender

I asked for the package to be delivered to a local drop off point. The Royal Mail postman tried to hand it into the shop instead of the locker outside as he did not have a code to pass on to me! The shop assistant quite rightly rejected the package and it is apparently on its way back to sender!!

23 July 2026
Rated 3 out of 5 stars

Orders ok, support very delayed

Orders come through quite smoothly, and when you get through to customer support, they are all very nice and helpful. But they have a very delayed response time, I waited also 2+ weeks before hearing back on a medicine I had to reorder promptly, delayed my next dose. Overall they are a good provider, but their times to support could be way better.

1 June 2026
Unprompted review

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