MedExpress Pharmacy Reviews 

51,545
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 21,846 reviews, reviewers had a great experience with this company. Customers consistently praise the quick and efficient delivery, noting that orders often arrive promptly and are well-packaged. People also appreciate the overall service, highlighting helpful online support, clear information, and an easy ordering process. Conversely, a small portion of people felt dissatisfied with significant order processing delays, unresponsiveness from customer service regarding inquiries, and difficulties with automated reordering for dosage adjustments. Some also reported concerns about packaging, such as melted ice packs or defrosted products.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Product

Clients share ambiguous opinions on product quality and effectiveness. Many customers praise the products for... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find Medex quite good delivery is quick and they ensure that you have all the relevant info I’m on slimming injections and have had no problems using the epi pen or my health whilst taking the Moun... See more

Rated 4 out of 5 stars

Delivery was very quick. I would have liked to have more information on the next steps after the first lot of tablets. I don't know if I should order some more at a higher dosage or that they will c... See more

Rated 4 out of 5 stars

Quick and efficient service, started on the 1.5 wegovy and lost 5 pounds in my first week with no side effects. Have now ordered my next month's tablets at the higher dosage as I have noticed the hung... See more

Rated 4 out of 5 stars

I'm still not sure of the ejections if I'm doing it right second week don't feel anything but lost 5lb in first good to no if I need help your there for me


Company details

  1. #97 of 108 best companies in Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.2

Great

TrustScore 4 out of 5

52k reviews

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4.2

All reviews

(51,545)

21,404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thrilled

My consulation with the doctor was great. She listened and assessed my needs and after a few days of starting the treatment I know the pill was the best choice for me due to the lack of secondary effects.

21 July 2026
Rated 1 out of 5 stars

It’s a joke I’ve been waiting 3 weeks…

It’s a joke I’ve been waiting 3 weeks and still not sorted. No idea how much longer I am gonna have to wait, they take ages to reply to emails then asking the same questions 2 weeks later so have to wait even longer now. Not happy, wish I didn’t order in the first place, took my money straight!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to commend your customer…

I wanted to commend your customer service agent Alex from Cape Town for providing such outstanding support. He was incredibly helpful, patient, and genuinely kind throughout our interaction. He took the time to listen, answered all of my questions clearly, and made the entire experience easy and stress-free. Excellent customer service like this deserves to be recognised. Thank you for having such a wonderful representative on your team. Thank you once again Alex.

27 July 2026
Unprompted review
Rated 2 out of 5 stars

To much messing about

I sent the evidence that they asked for and they kept asking for more and more, they kept putting my order on hold even though I've had it before and they had proof of this.. To much messing about.

26 July 2026
Unprompted review

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