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Medfinder Reviews 

501
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with how quickly the team tracks down scarce medications that are otherwise completely impossible to locate on their own. Reviewers frequently praise the friendly support staff for their incredible dedication, helpfulness, and constant communication throughout the entire pharmacy search process. However, some people mentioned that they encountered unexpected problems or unfortunately did not manage to find their necessary prescription despite paying for the search. A few other people also felt that the overall pricing transparency could be improved regarding the costs and service credits involved.

What people talk about most

Service

Users describe positive interactions with service, highlighting how it successfully saves them countless... See more

Product

Clients share ambiguous opinions on product during severe medication shortages. Many consumers praised the... See more

Customer service

Customers had positive experiences with customer service, noting that agents are helpful, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as quick, super responsive, knowledgeable, and... See more

Inventory

Customers consistently note ambiguous experiences with inventory, frequently struggling with nationwide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical and it took me several weeks and some research, however I’m so glad I signed up because it works. Walgreens held my prescription for three months and within an hour Medfinder found the... See more

Rated 5 out of 5 stars

I use them every month to find my medication that is usually impossible to find. They do a great job locating my medications within reasonable locations. Yesterday, I was able to speak with someone di... See more

Rated 5 out of 5 stars

My adhd medication prescription was placed on back order and after calling around for a while, I came across med finder. Was hesitant about paying the fee but gave it a shot. The communication was top... See more

Rated 5 out of 5 stars

I was skeptical at first because MedFinder sounded too good to be true — but they found my backordered adhd prescription fast. The process was smooth, communication was clear, and they saved me hours... See more


Company details

About Medfinder

Written by the company

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Find your medications in stock today.

hero image

Trusted by over 20,000 Patients across the US.


Can't find your meds in stock? We can help

Tell us what medication you need

Enter your medication info and we'll take it from there. No more stress.

We find your meds in stock

We'll contact pharmacies near you and find one with your medications in stock

Pick up your script

We'll text you the info you need to pick up your script

Find your meds in stock

Tired of calling pharmacies?

Written by the company

Theres a better way.
Tell us what medication you’re looking for, and our team will reach out to pharmacies near you to check availability. We’ll keep you informed throughout the process so you know exactly what’s happening and why, and will text you as soon as we find your medications in stock.

Contact info

Struggling to find your medication?

We call pharmacies for you and help locate hard-to-find prescriptions.

4.6

Excellent

TrustScore 4.5 out of 5

501 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(501)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Medfinder was literally a lifesaver for…

Medfinder was literally a lifesaver for me in the ADHD med shortage. When the pharmacy they found ended up running out before I could get my prescription, they replied immediately to my text and ran several more searches free of charge until I was able to get my meds. Absolutely worth the money for me when I was so stressed finding my meds :)

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I spent about 2 hours calling around…

I spent about 2 hours calling around trying to get my Adderall xr filled. I found Medfinder on line by chance. I saw how much it was and hesitated. After another 30 mins of calling around I decided it wasn't worth my time and aggravation. So I spent the $50 and they came through within 30 mins with a few places near my home that had it in stock. I wish I wouldve known about medfinder a few years ago when the Adderall shortage started, I wouldve bought the $30 package for 6 ($180.00). It sounds like a lot but its so worth it if u can afford to pay. They contacted me immediately and kept me updated on the search. And checked the next day to make sure i was able to get it filled. Great customer service. I highly recommend them. Thanks.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Hard to find meds

We have been using Medfinder for over a year now. Finding my husband’s medication is difficult to say the least. Medfinder makes it so that we don’t have to spend hours on the phone calling pharmacy after pharmacy after pharmacy. For a small fee, they do the work for us and we’re able to get the prescription every month. If you have a hard to locate prescription, I highly recommend this service.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly simple and effective

Incredibly simple and effective! When the first pharmacy they found for me was unable to accept my insurance, they restarted the search and finally found a pharmacy that could fill my medication. Would recommend for those needing ADHD stimulant medications in the NYC area due to widespread shortages.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I Was In A Jam!

I was in a jam. I was out of medicine and the pharmacy said they would not have more until next week. I contacted Medfinder online. They started calling pharmacies in my area immediately...28 were called. In a little over an hour Medfinder gave me the contact info for a pharmacy that could fill my RX that was located 2.6 miles from my home. In another half an hour the pharmacy called me to say my RX was ready for pick up. I had signed up for 3 Medfinder searches. Simply amazing! I am a Medfinder client and fan for life. I am still just totally impressed with the service they provide. I recommend Medfinder as high as the scale goes...*****5 stars. Wow, what a life saver!!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

They are great

After my initial experience, I was honestly frustrated and left a negative review because my medication could not be located. However, this company reached out to me almost immediately, took my concerns seriously, and offered to do another search completely free of charge.

What stood out the most was their communication — it was beyond quick and genuinely impressive throughout the entire process. They stayed in constant contact, followed through on what they promised, and ultimately were able to successfully find my medication. That level of customer service and dedication completely changed my opinion.

Mistakes and issues can happen with any service, but what matters most is how a company responds — and they absolutely made it right. I really appreciate the effort they put in to resolve the issue, and I would confidently use them again in the future. Highly recommend based on both their professionalism and the way they stand behind their service.

31 March 2026
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Alexander! We are so sorry for the frustration. Our mission is to take the stress out of finding your medications, so we take it very seriously when we miss the mark.

Would you be so kind as to reach out to our support team at +1 (617) 631-8894? We would be more than happy to provide you with a full refund or restart your search at no extra cost. We want to hear more about your experience so we can improve the process for everyone!

Rated 5 out of 5 stars

Dulera for me it’s a life saver and I…

Dulera for me it’s a life saver and I can vouch for people who are sufffering from severe attack. 1 or 2 puffs can cure with in few minutes. Today I though I will die as I was unable to breathe and I think my lungs were 80-85% blocked and I rushed home and took 2 puffs and here i was much bette. I am gd to go. No wheezing but dr’s don’t prescribe this med cause it’s very expensive. Instead of they give rescue inhaler…..I think to me dulera is best for me.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

A long awaited solution to the dreaded run around

A long awaited solution to the dreaded run-around!!!

I’ve been on ADHD meds for over a decade and when the shortage began a few years ago, I completely dreaded calling, waiting on hold, driving around to less known pharmacies, waiting in long lines just to be told it’s out of stock or it’s being held for their long time customers.
I discovered MedFinder and that completely changed. They do all the work for you. Even when it yields a location that may have had it and ends up not being in stock, just text the number or click that button and they are all over it. Doctors should start recommending this to patients dreading this monthly hardship, at least for the ones willing to pay for the service. It’s worth the money!!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Wasted 10 minutes you could not click…

Wasted 10 minutes you could not click on the link to pay them this is not a free service they require your phone and email who knows who the sell this to

25 April 2026
Unprompted review
Medfinder logo

Reply from Medfinder

Hi! We are so sorry about any frustration you may have faced with your experience with us. This is correct, we are not a free service, but we do not sell user data. Would you be so kind as to reach out to our support and explain in a bit more detail what went wrong in your experience? We want to make sure we can resolve this issue for others!

Rated 1 out of 5 stars

This site is a complete and utter joke

This site is a complete and utter joke. NEVER USE IT!!! THEY CHARGED ME $50 FOR A SEARCH AND GAVE ME ONE LOCATION THAT DIDNT EVEN HAVE IT IN STOCK!!!! THIS WHOLE BUSINESS SHOULD BE INVESTIGATED FOR FRAUD.

22 April 2026
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Frank, we are so sorry for any frustration you may have faced here. Medication locating isn’t an exact science, and unfortunately sometimes we get a result and run into issues like this. Please reach out to our support team at +1 (617) 631-8894 and we will be more than happy to provide you with a full refund or restart your search! Again, we apologize for any frustration you may have faced and will do whatever we can to help resolve the situation.

Rated 1 out of 5 stars

I asked for assistance with a specific…

I asked for assistance with a specific formulary of my medication. The agent proceeded to to call a verify a different formulary. I moved my medication the pharmacist called to tell me exactly what the agent verified and what was sent. I shared this feedback and the agent argued with me saying the licensed pharmacist was wrong.

21 April 2026
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Chris, we are so sorry for any frustration you might have faced with our service. We are not exactly sure what happened here, but we will do whatever we can to make it right. Please contact us at (617) 631-8894 and we will make sure that if you have not been already, you will be refunded, and we will do anything we can to resolve this issue.

Rated 1 out of 5 stars

$40 PER SEARCH? Are you insane?

As a physician, I am outraged by this misleading service. You enter a whole bunch of personal information, such as the prescription, your name and DOB, your doctor’s name, your email and cell phone number, and then tell you that it will cost you $40 per search. I feel violated. I would be willing to spend $5-10 but this is insane. And now they got all sorts of personal information about me. Extremely misleading, and they are probably mainly doing this to harvest people’s data to sell. AVOID.

16 April 2026
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Denise, we deeply apologize for any frustration you experienced with our pricing. User data from our services is always de-identified, and our services are built specifically for very difficult medications to locate. We often have to call 100+ pharmacies to locate one that can fill a prescription for the hardest to find medications, which is why the prices are at their current levels. Please note that we are more than happy to delete your data from all of our systems - if you would like us to do so, please feel free to reach out to us at privacy@insitohealth.com or you can delete it directly from the account page in the app.

Rated 5 out of 5 stars

Finding my ADHD meds in NYC is an ever…

Finding my ADHD meds in NYC is an ever growing uphill battle (for no real reason) with pharmacies giving misleading info and some making you feel like you're drug seeking as most of you know .The good folks at Medfinder rolled with the punches in a 2 month battle to receive medication I need. I can't thank them enough. Services like this shouldn't be needed in one of the most advanced and wealthy countries but unfortunately it is and this is the best.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Medfinder accomplishes what they claim

Medfinder accomplishes what they claim. They will find your drug and stay in contact with you along the wsy. Medfinder will also alert your medical provider so a prescription can be directed to the right pharmacy.

I was skeptical, but Medfinder delivered.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

When I needed a specific generic they…

When I needed a specific generic they were willing to do an additional manual search. This got me the medication I could not find at all on my own. Definitely worth the cost to me. I’m forever grateful.

31 March 2026
Unprompted review

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