Mistakes and misunderstandings occur but what makes Medfx different is their efforts to try and sort things out and how they make you feel listened to.
Company replied
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See what reviewers are saying
We’ve had an account with MedFX for quite some time now and have never had a problem. The customer service is outstanding, everyone is so friendly and helpful, and any issues are always sorted stra... See more
Company replied
Today I had a problem logging on and also placing an order on the website I spoke to 2if the lovely girls from customer services, Lauren and Frankie who were so very helpful , they were totally pleasa... See more
Company replied
I have used Medfx for literally years and there have been some ups and downs regarding deliveries, but for the past year or so, they have really upped their game and gone over and above to make sure t... See more
Company replied
Company details
Written by the company
Make aesthetics look easy, with medfx. We keep aesthetics practices across the nation stocked and supplied with whatever they need, from gloves to cutting-edge non-surgical aesthetics brands. Our aesthetics catalogue is comprehensive, our delivery is reliable, and our prices are competitive. Work with us, and we'll help you to perform your procedures and perfect your practice.
Contact info
6 Perry Way, Witham, CM8 3SX, Essex, United Kingdom
- 01376 532 800
- medfxsupport@medfx.co.uk
- www.medfx.co.uk
4.6
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone call today with Kate as I was…
Phone call today with Kate as I was having a problem placing an order on the website, Kate was so friendly and efficient and it was lovely talking to get, she sorted out the problem in seconds
31 July 2025
Unprompted review
Reply from medfx
Thank you for taking the time to share your experience. We’re delighted to hear that Kate was able to assist you so efficiently. Providing excellent service is something we take great pride in, and it’s always encouraging to receive such positive feedback.
I have used Medfx for literally years…
I have used Medfx for literally years and there have been some ups and downs regarding deliveries, but for the past year or so, they have really upped their game and gone over and above to make sure the orders get here and let us know if there's an issue with a product that's out of stock. John and Ellie work so hard and have sorted out couriers and early deliveries when we've run out of things and needed products quickly. I cant speak highly enough of them. Thank you!
31 July 2025
Unprompted review
Reply from medfx
Thank you so much for your continued support and for taking the time to leave such a thoughtful review. We're truly grateful for your loyalty over the years, and it's fantastic to hear that you've noticed the improvements we've made. John and Ellie will be thrilled to know their efforts have made such a positive impact. We're committed to maintaining this level of service and truly appreciate your feedback - It means a lot to the whole team.
Preferred supplier
My first choice aesthetics supplier - prompt delivery, good product selection and helpful customer care.
29 July 2025
Unprompted review
Reply from medfx
Thank you for taking the time to leave us a review.
We're delighted to be your first choice for aesthetics supplies. It's great to hear that you value our prompt delivery, product range, and customer care. We truly appreciate your support and look forward to continuing to serve you.
you can always get through quickly to…
you can always get through quickly to the sales team and they always try to help and find out any information you need.
29 July 2025
Unprompted review
Reply from medfx
Thank you taking the time to leave us a review.
We're really glad to hear you’ve had a good experience with our sales team. We always aim to be quick and helpful, so it's great to know that's coming through. If there's ever anything else you need, we're always here to help!
Jon was so helpful today over an issue…
Jon was so helpful today over an issue that was largely my fault, thank you Jon for your kind and professional support! And for solving the problem
29 July 2025
Unprompted review
Reply from medfx
Thank you for your kind feedback!
We’re happy Jon could assist you professionally and help resolve the issue. We’ll be sure to pass on your thanks - he’ll really appreciate it.
I’ve been a customer with Medfx for…
I’ve been a customer with Medfx for many years & the service I receive from Jon at Harley St is always above & beyond. He not only provides an extremely prompt & efficient service but his friendly manner always makes my visit a pleasure.
25 July 2025
Unprompted review
Reply from medfx
Thank you so much for your continued support over the years! We're delighted to hear that Jon at our Harley Street branch consistently provides such prompt, efficient, and friendly service. We'll be sure to pass on your kind words — they’ll mean a lot to him!
John at Medfx is the absolute best
John at Medfx in new Cavendish street is the absolute best. Fantastic customer service always goes that extra mile which is rare to find these days.great value as well. Wouldn’t buy from anyone else! Thanks John
28 July 2025
Unprompted review
Reply from medfx
Thank you so much for your wonderful feedback.
We're thrilled to hear that John at our New Cavendish Street location has provided such exceptional service - he truly is a valued member of our team. It’s always great to know when our efforts make a real difference, and we really appreciate your support.
The customer service has improved a lot…
The customer service has improved a lot recently. It was shocking a couple of years ago. I would recommend Medfx nowadays.
John was polite and helpful today.
28 July 2025
Unprompted review
Reply from medfx
Thank you for your honest feedback. We’re truly sorry to hear that your experience in the past wasn’t up to standard, but we’re very glad to know you’ve noticed a positive change. We’ve worked hard to improve our service, and it’s great to hear that John made a positive impression — we’ll be sure to pass on your kind words to him.
Fantastic service
Fantastic service! Quick efficient and always helpful.
28 July 2025
Unprompted review
Reply from medfx
Thank you for the great feedback, we're delighted to hear you’re happy with the service and that our team has been quick, efficient, and helpful. We really appreciate your support!
Great service
Great service, efficient helpful staff, able to handle larger orders without delay.
26 July 2025
Unprompted review
Reply from medfx
Thank you for taking the time to leave us a review.
We're so pleased to hear that you've found our service efficient and our team helpful. It's great to know we're meeting your expectations, especially when it comes to handling larger orders smoothly - We truly appreciate the feedback.
Highly recommend - Helpful staff and a good value for money pharmacy.
I’ve been with MedFx for over four years now - a great and reliable pharmacy with staff that are professional, pro-active and friendly.
If I ever have an issue I know I can always phone them for help as they are so prompt in answering their calls.
A great selection of products too - at reasonable prices. What’s not to love?
All in all brilliant - highly recommend! Thank you MedFx!
24 July 2025
Unprompted review
Reply from medfx
Thank you so much for your kind words and continued support over the past four years! We're thrilled to hear that you've had such a positive experience with our team and services. It means a lot to us that you find our staff helpful, friendly, and responsive — and that our product range and pricing meet your expectations.
Thanks again from all of us at MedFx!
Great service
Spoke to Jon and then Ellie today who were both extremely professional and helpful.
Great service.
Olivia Gibson
24 July 2025
Unprompted review
Reply from medfx
Thank you so much for the 5-star review! We really appreciate your feedback. We'll be sure to pass your kind comments on to Ellie and Jon.
Fabulous customer
Fabulous customer
Service. Listened to and going beyond the norm to provide the best care. Fast brilliant service
24 July 2025
Unprompted review
Reply from medfx
We’re delighted to hear that you were pleased with our service. Providing attentive, efficient, and high-quality care is always our goal, and it’s rewarding to know that we met your expectations - We sincerely appreciate your support.
Good experience at MedFX
The staff in general at MedFX customer sales are always willing to help whether with a recalcitrant website or a difficult order to do.
It’s always a pleasure to speak to any of them. Today it was Jon and earlier I think Ellie!
It helps with the stress of ordering.
23 July 2025
Unprompted review
Reply from medfx
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team. We know ordering can sometimes be stressful, so it means a lot to hear that we've been able to make the process easier for you. We're always here to help—thank you for choosing Medfx.
Lauren was so friendly and helpful…
Lauren was so friendly and helpful when I could not get onto my account . Was sorted quickly and professionally. Thank you .
22 July 2025
Unprompted review
Reply from medfx
Thank you for taking the time to leave this review. We're really glad Lauren could help you out so quickly and make the process easy. We’ll be sure to pass this feedback on to her—she’ll really appreciate it!
Really really helpful staff and support…
Really really helpful staff and support - a pleasure to engage with
Really easy to use site for ordering
great value for money
thanks
23 July 2025
Unprompted review
Reply from medfx
Thank you for your kind feedback! We're so pleased to hear that you found our staff helpful and the ordering process easy. The team always strives to do their best for our customers, and it means a lot to have that recognised.
Katy buckle was most helpful today
Katy buckle was most helpful today , helping me get information sorted and account actioned . Thankyou Katy
22 July 2025
Unprompted review
Reply from medfx
That's wonderful to hear - We're glad Katy was able to help you get everything sorted. We'll make sure she sees your review, thank you for taking the time to share it!
John always goes above and beyond to…
John always goes above and beyond to help me out .
21 July 2025
Unprompted review
Reply from medfx
Thank you so much for the great feedback. We're really glad to hear that John’s been such a big help — going above and beyond is exactly what we strive for. We’ll be sure to pass your kind words along to him.
Query resolved swiftly
Jon was friendly, informative and was able to assist me confidently and professionally with my query.
18 July 2025
Unprompted review
Reply from medfx
We are pleased to hear that Jon was able to assist you in a friendly, informative, and professional manner. Your recognition of his service is greatly appreciated, and we will be sure to share your kind words with him.
Great service
Great service, there was an issue with the order and I received a call from customer services to sort which was extremely appreciated as items required quickly for the clinic.
15 July 2025
Unprompted review
Reply from medfx
Thank you for taking the time to leave us a review. We're glad to hear our customer service team were able to assist you promptly and resolve the issue. We understand how important it is to receive your items quickly, especially for clinic use, and we're happy we could help.
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