MediaMarkt Reviews 

Because the girl that helped me buy my dji osmo nano was very kind and spoke english too

I ordered something over one month ago. It never arrived and the support team have not answered any follow up messages. Very very disappointing.

Nº de referencia de pregunta 251124-019142

I opted for 9-3 slot for my washing machine to be installed and it arrived at 6pm!!! While I understand delays may happen, then just inform me. I had to change plans on my day off due to the very late delivery and had I been informed, then, I could have changed things. The workmen were lovely and I understand they had a puncture, but just inform the client that you will be 9hours after 9am!

Also it does not seem to come with a manual of instruction, a Manuel of installation, yes, but not one explaining how to work it!!!

It usex to be a great shop with good service but it is currently chaotic and to get attended one has to chase and wait long

Lovely workers ! Their knowledge is impressive and they do their best to help … Thanks guys

I was attended to by one Mr Alejandro he was very friendly and helpful he made me couple of suggestions and his comments were very helpful

ordered a refurbished fridge and got here broken. called and they said they change for a new one, called the next day to see when it will arrive and they said i should have gotten an email asking for some data they already have: order number, my address and things like that.. it’s like a post office from the 90’ in a communist country, was expecting to be asked to send a formal letter.. Anyway i call the 3rd day and they say oh wait we can t replace it so we can send some one to repair it but once that happens you can t return it if it breaks. oh that’s nice! so basically i’ll be a week without a fridge because they sent a broken one, but if you order one it get’s here in 2 days - greeedy. Learned a lesson to not order refurbished but also that media markt is crap and they don’t give a single fukc about you when they created the problem.
so what’s the difference between media markt and a random guy from wallapop?! wallapop guy is cheaper..

Edit:
Thanks for the reply i asked for a return last week and guess what, 1 week later there was no claim made. it’s just getting worse and worse.

Went in store and brought an oven 2nd December, was told it would be delivered and installed 2 days later on 4th. Stayed in all day, nothing. Phoned them up this morning as soon as they opened, to be told that they would contact the driver and get him to ring us. Never happened. Phoned again in the afternoon to be told that they cant find out when its going to be delivered as they dont have that sort of information. As well as 2 phone calls, 3 emails have been sent, all replied with we'll get back to you as soon as possible. It's now a bank Holiday weekend so at the earliest I'll get it is Tuesday, a week after being told it would be with me in 2 days. I will be in the area of their store Friday 12th, so I told the guy on the 2nd call I made, that if it hadn't come by then, I will go to the store and pick it up. No you apparently cant do that. But apparently your company can take my money, not deliver my goods on the specified day, not call and apologise and offer an explanation, not reschedule and not be at all helpful.when you enquire as to where the item is and when to expect it. Not happy as its time off work to wait for nothing to happen.

Terrible. Pre ordered products, had to wait 45 minutes for them to find it..

Easy to order, very good value and delivered before the due date but they kindly told me about this and whether I wanted to change the delivery date. It worked out very well for me. Many thanks and highly recommended.

i ordered an Iphone from MediaMarkt as a gift for my younger brother and while he's happy with it, the delivery experience was far from ideal. The phone arrived later than promised and CS didn't give me clear updates -it felt like no one really cared about solving the delay.
Once the package finally arrived everything was in perfect condition , so no complaints avout the product itself but the delivery and communication differently need improvement

I recently purchased an air fryer from MediaMarkt and wanted to share my positive experience.
From the moment I walked in, the staff were incredibly helpful and professional. They patiently answered all my questions about different models, ensuring I found the perfect air fryer to suit my needs. The level of service made the whole process quick and enjoyable.
The air fryer itself is brilliant—it works perfectly and is exactly what I was looking for.
I highly recommend shopping at MediaMarkt. Their great customer service matches the quality of their products!

Shocking customer experience in the Jaen store today the "supervisor" arrogant and rude when I wanted some help after buying a 500 euros Dyson hairdryer which broke after only 5 months. came home and Dyson resolved it in minutes the staff here ( if you can find them) do not care and really would benefit from customer service training. Their attitude is disgusting!

I ordered a small radiator online for in store pickup. I got it, carried it home, unboxed it, and the thing was obviously old, used, and broken. I’m fine getting an item that has been returned in like new condition. But it is absolutely ridiculous to get one that has badly painted over damage and oil leaking out of it! How was this allowed?? Now I’ve been waiting 20 minutes in line to return it! This is second issue I’ve had with mediamarkt and I will never be using this store again.

They do not deliver on time and the customer service just fobs you off. My package was 24 hours late and the customer service didn't do anything to help and didn't seem to care. I paid a lot of money and kept my side if the agreement they did nor even with emails saying they would deliver on a certain date and time this did not happen

Ordered through MediaMarkt online who were very helpful keeping me informed of the process and the delivery.
The moment I first turned on the Skywave X70 I was blown away with the impressive sound and when watching movies the extra dimensional sounds from the front and rear up firing speakers it gives you the effect of being in the scenes of the movie and with great bass levels. I would say that the sound is better than the Bose lifestyle home entertainment system I had two years ago. So a great purchase for less costs of similar sound quality soundbars/systems.

Best place I have ever seen in barcelona to buy electronic goods in one roof

Rude staff who prefer to stand in groups having a chat than serving customers...made to wait 65 minutes to collect a previously paid for item online.... NEVER AGAIN!!!!
I was only attended to after requesting the Libro de Reclamaciones.
I already waited 2 weeks for a product that was supposed to be available to collect within 48 hours!