MediaMarkt Reviews 

We bought a fridge from their website on Nov 8th, and it was supposed to be delivered a few days later. They scheduled several deliveries but never showed up. I had to call them at least twenty times. For each delivery I had to wait at home and take time off from work. The support staff are useless, they just apologise but never offer any solution. When we finally decided to cancel the order, which was a painful process involving many calls, they kept telling us that the refund would happen 14 working days after they receive back the fridge … but the fridge was never delivered to us. They ended up acknowledging after several calls that they never delivered the fridge and today January 3rd 2026, we are still waiting for the refund. We bought a fridge somewhere else and got it delivered in 48 hours. This place is terrible. Don’t buy anything from there online.

My order did not arrive at my place with correos

on wanting return the in ear audio phones as it was obvious the ear insets were too large for my ears which had shrunk do to radiation treatment I was accused by a member of the staff that they had been used , impossible as they would not fit into my ear ! BUT THE WORST PART was that the sales boy insisted that the were TV compatible , as well as for sports use , I did not want them for sports , but to hear the TV , as half deaf . very bad experience all round . please employ experienced staff never use media market again

Excellence had a face in selling gadgets it’s MediaMarkt

I am so frustrated with MediaMarkt and I want a solution! I bought a new macbook air, I was not happy with the product so I calles customer service. They told me to send an email with the order number and all the details. They said I had to go to a MediaMarkt store to return the macbook. Everything was in the same package, laptop not used and with the evidence of the email correspondance. The lady that helped me was very unfriendly, told me if you open the laptop they cannot do anything about it. I never used it and all was in the original package but still she wouldn't help me and was very unfriendly. She didn't give me any solution at all. I referred her to the policy on the MediaMarket where it CLEARLY states that you can return items in their original state, try them and if not hapy withing 30 days window can retour these. She said this is not correct and still wouldn't help me. This is just ridiculous. I've never had such a bad experience! She asked me for the order number and said this laptop had been refunded which is a straigt lie, and I don't understand where she got this information from! I paid 899 euros and I want this problem resolved. This is against my consumer rights. I will take further steps because no one can help me and everyone is saying opposite things. I want a solution and think this is unacceptable.

Highly Unprofessional and Unacceptable Experience – MediaMarkt Mijas

My visit to MediaMarkt in Mijas was unfortunately a very negative experience. From the beginning, the staff made me feel extremely uncomfortable by making personal remarks and insinuations about private matters. This behavior was highly unprofessional and completely inappropriate in a customer service setting.

I purchased both a television and an oven and received a good discount through customer registration. Due to poor eyesight, I paid in advance for delivery and the full amount in order to avoid any complications. The television was delivered, but the oven was missing.

After nine days with no communication or updates from MediaMarkt, I was forced to spend additional money on taxis to and from the store to collect the oven myself. This was not the first time—earlier, I had already taken a taxi simply to obtain delivery information, only to find that the staff appeared completely unaware of my order.

At no point was I kept informed. Instead, the responsibility and inconvenience were repeatedly placed on me as the customer. This resulted in unnecessary expenses, wasted time, and significant frustration.

This level of poor communication, lack of accountability, and disregard for customer service is entirely unacceptable. I expected far better from a company of MediaMarkt’s size and reputation.

Based on my overall experience, I rate my interaction with MediaMarkt 2 out of 10.

absolutely amazing service, David he explained to us everything about the product, also informed about media market club amd points, clearly explained about extra guarantee and serivis after sale amazing person

Just order from Amazon instead - truly the worst company in Spain.

I ordered a washing machine online. That was the only easy part, after that it all went to hell. They estimated delivery for the 12th. The delivery company though said delivery for the 15th. Waited all afternoon and nothing, not even a message. They rescheduled for the 19th. Again not delivered. Rescheduled for the 23rd. They eventually arrive ….. 3 hrs earlier than the estimated time. It is sheer luck that someone was at home. It’s impossible to contact the delivery company, who have awful reviews online. Why such a big company like this has chosen to use this company is beyond me. It’s a complete disservice to the customers. Contacted media markt, one response was to send me a voucher ….. I can only use this if I spend over €60 ….. this isn’t useful and certainly did not fix the problem. While customer services did respond to my messages they did absolutely nothing to fix this problem at all. So again, not very useful at all. The whole thing has been a nightmare and has left the distinct feeling that once media markt receive your money they don’t care what happens after this, why else choose such an awful delivery company? I will not buy anything more from this company at all.

bought a TV. lots of promises.
All false

Installation in 3-4 days.

Waited 10 days

potty attendands ..no smile.....or.....I am sorry.... just grotty and potty.

There are other options.......I will use them

TV is returned............never again

great range of products at good prices and good service

I returned a product almost a month ago, and according to the shipping company, the return was successfully delivered. However, Mediamarkt keeps claiming they haven't received it and refuse to issue my refund.

The lack of communication and the refusal to honor their return policy is extremely frustrating. I’ve tried to resolve this, but the customer service response has been very poor. I’m now seriously considering taking legal action.

This experience has been incredibly disappointing, and I cannot recommend Mediamarkt based on this post-purchase service.

I ordered a new washing machine from MediaMarkt after my old one broke, thinking it would be more reliable than other retailers, even though it was more expensive. Unfortunately, this was a big disappointment.

Delivery was supposed to happen on the 18th, but nothing arrived. Today is the 19th and the washing machine still hasn’t been delivered, with no clear communication or update. I paid extra expecting better service, but the experience has been very poor so far.

Extremely frustrating and not what I expected from a well known company.

Good everything

Update ... I cancelled my order after several more follow-ups and bought the device from Amazon. Two days later they delivered my cancelled order :-( Now I am trying to get them to take it back but its like impossible ... I hate giving bad reviews but this is terrible service.
They partially delivered my order and despite multiple follow ups they cannot find the last part of my order and I cannot get a refund or cancel it.

The young lady, andrea was an exceptional assistant.

Great service at mediamarkt plaza mayor

Because the girl that helped me buy my dji osmo nano was very kind and spoke english too

I ordered something over one month ago. It never arrived and the support team have not answered any follow up messages. Very very disappointing.

Nº de referencia de pregunta 251124-019142