My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
627 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Much more efficient processing!
This order was processed so much smoother than in the past, better communication from staff. Jessica and Stacey Lopez really facilitated the order well and also communicated with me, even though my account did not reflect what was transpiring with my order. I am appreciative!
23 September 2025
Reply from Medica Depot
Thank you so much for your kind words! We’re delighted to hear that your recent order was processed smoothly and that our team, especially Jessica and Stacey, provided excellent communication and support. Your appreciation means a lot to us, and we’ll continue striving to make every transaction as efficient and seamless as possible!
Sales representative was very efficient…
Sales representative was very efficient and helpful.
22 September 2025
Reply from Medica Depot
Thank you so much for your kind feedback! We’re glad to hear that our sales representative was efficient and helpful. We truly appreciate your support and look forward to serving you again soon.
Legit items and shipped right away
Legit items and shipped right away. Customer Service is superb. they even call from time to time for an update.
29 September 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful feedback! We’re delighted to know you’re satisfied with our authentic products, fast shipping, and customer service. We always strive to keep our customers updated and happy. We truly appreciate your trust and support!
Very professional
Very professional, quick delivery. The first order got help up in customs so they quickly sent out a replacement order which I received within 2 days perfectly packaged on ice. Very good customer service.
19 September 2025
Reply from Medica Depot
Thank you for sharing your experience! We’re glad our team was able to assist promptly and ensure you received your replacement order in perfect condition. We truly appreciate your patience and kind words about our customer service. Your satisfaction means a lot to us!
Product was delivered on time and…
Product was delivered on time and reasonably priced.
19 September 2025
Reply from Medica Depot
Thank you for your feedback! We’re happy to hear that your order arrived on time and met your expectations in terms of pricing. We appreciate your support and look forward to serving you again!
Great as always!
17 September 2025
Reply from Medica Depot
Thank you for your continued support! We’re thrilled to know you’re always satisfied with our service. We truly appreciate your trust and look forward to serving you again soon!
The products I initially order aren’t…
The products I initially order aren’t in stock and then I have to change to a different product and usually there’s usually a delay in my shipping
1 October 2025
Unprompted review
Reply from Medica Depot
Thank you for your honest feedback. We’re sorry for the inconvenience caused by stock availability and shipping delays. We truly appreciate your patience and understanding as we work to improve our inventory and delivery process. Your satisfaction is important to us, and we’ll do our best to serve you better next time.
Horrible
Horrible, it took really long time to arrive and the package came open, the medicine boxes opened and in bad shape
30 September 2025
Unprompted review
Reply from Medica Depot
We're sorry to hear about your experience. We weren’t able to locate any account or order associated with the details provided. Please contact us at 866-892-2032 with your order information so we can look into this further and assist you directly.
I received a package with the box of…
I received a package with the box of the product all damaged
29 September 2025
Unprompted review
Reply from Medica Depot
Hi Jina, thank you for your feedback. We’re sorry to hear your package arrived with the box damaged. Please rest assured that all items leave our warehouse in perfect condition — any damage likely occurred during the shipping or customs process.
To make sure the actual product itself is not affected, we’d encourage you to give us a call at 1-866-892-2032 so we can review the details together and assist you right away. Your satisfaction is important to us, and we’ll do our best to resolve this quickly.
The Botox arrived at room temperature
22 September 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback. While Botox is shipped with temperature safeguards and remains stable for a limited time at room temperature, we understand your concern. We would like to review your order details to ensure everything meets our quality standards and to address your situation promptly. Please contact our customer support team so we can assist you further.
Great experience with Medica Depot
Great experience with Medica Depot, thier shippings times are fast and resonably priced. They are always in communication about your order, and take care of thier clients.
16 September 2025
Unprompted review
Reply from Medica Depot
Thank you so much for sharing your experience! We’re happy to hear that our fast shipping, fair pricing, and communication made a positive difference for you. Taking care of our clients is always our priority, and we look forward to serving you again soon.
Great services!
13 September 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! 🌟 We’re glad you had a great experience with our services. Looking forward to serving you again! 🙏😊
Medica Depot is my go-to site for fillers
Medica Depot is my go-to site for fillers. They have acceptable value and 100% authentic. Best customer service in the business.
12 September 2025
Unprompted review
Reply from Medica Depot
Thank you for trusting us as your go-to site! 💙 We’re happy to know you’re satisfied with our authentic products and customer service. Your support means so much to us! 🙏✨
Reply from Medica Depot
We’re sorry to hear about your experience. We understand how frustrating stock shortages and long waiting times can be. Please know we’re continuously working on improving our inventory availability and delivery times. We truly value your feedback and hope to serve you better in the future.
Great company to work with
I order from them all the time and the products are authentic, arrive quickly and customer service is great
4 September 2025
Unprompted review
Reply from Medica Depot
Thank you for your kind words and continued support! We’re so glad you’re happy with our products and service.
Reply from Medica Depot
Thank you for your amazing feedback! We’re so happy you’re satisfied with our product quality and service.
Great experience
Great communication. Website is easy to navigate. Thanks again for everything.
A. Akyeampong
3 September 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We’re glad to hear you had a great experience, found our website easy to use, and appreciated our communication. We look forward to serving you again!
Excellent customer service
Excellent customer service!
Took my order an kept me informed about delivery.
Very polite and professional.
21 August 2025
Reply from Medica Depot
Thank you for your wonderful feedback! We’re delighted to know you were happy with our customer service and communication. We truly appreciate your support and look forward to serving you again.
Great service.
3 September 2025
Unprompted review
Reply from Medica Depot
Thank you for the 5-star review! We’re glad you had a great experience and look forward to serving you again. 🌟
We received our products ordered very…
We received our products ordered very promptly.
12 August 2025
Reply from Medica Depot
Thank you so much for your feedback and 5-star review! We’re glad to hear your order arrived promptly. We truly appreciate your support and look forward to serving you again. 🌟
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