My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
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Review summary
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Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
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4.2
Great
627 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Medica Depot
Thank you so much for your kind words! We’re glad to hear you were happy with our communication and timely delivery. We truly appreciate your support!
GREAT SERVICE
GREAT SERVICE, STAND BY THEE PRODUCTS AND RESEND THEM IF THEY GET LOST MY REP RUBY IS AWESOME DR VALLINS
21 July 2025
Reply from Medica Depot
Thank you so much for your kind words! We’re delighted to know you’re happy with our service and that Ruby was able to assist you. We truly appreciate your trust in our products and team, and we look forward to continuing to serve you, Dr. Vallins!
Reply from Medica Depot
Thank you for your feedback! We’re glad to hear that you found the process easy and that your products arrived within a reasonable time. We appreciate your support and look forward to serving you again!
Excellent customer service
Excellent customer service, very quick response and great communication
21 July 2025
Reply from Medica Depot
Thank you so much! We truly appreciate your kind words. We're glad to be of service to you. Thank you for choosing Medica Depot!
No coordination
There was no coordination and flexibility with delivery. By the time there was availability for signature the cooling mechanisms were no longer in effect, thus affected the products ordered.
13 February 2025
Unprompted review
Reply from Medica Depot
Hi Michelle,
Thank you for taking the time to leave a review. We're truly sorry to hear about your experience and want to apologize for any inconvenience this may have caused.
We weren’t previously made aware of this issue, and we do wish it had been brought to our attention at the time so we could have worked with you to resolve it quickly. Our standard shipping timeframe is 7–10 business days, and we do our best to ensure temperature-sensitive items arrive in ideal condition, including coordinating deliveries that require a signature whenever possible.
We also noticed that this order was placed over six months ago. While we understand that delays in leaving feedback happen, we would appreciate the opportunity to fully understand the situation and what may have gone wrong. A representative from our team would be happy to reach out to you directly to help resolve this and discuss how we can do better moving forward.
Thank you again for your feedback it helps us improve.
The meds are at a great price and the…
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arriving with some medicines aren’t as cold as they should be. Customer helped to resolve problem quickly.
29 July 2025
Unprompted review
Reply from Medica Depot
Thanks for the great feedback! We're glad you had a positive experience and we'll definitely take note of the cool pack issue to improve future deliveries
My order was changed to another country…
My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
28 July 2025
Unprompted review
Reply from Medica Depot
Thanks for letting us know. We've noted the issue with your order, and our customer service team will be reaching out shortly to assist.
Products are true to their value
Products are true to their value, honest brands, great professional service every time!
29 July 2025
Unprompted review
Reply from Medica Depot
Thank you for the fantastic review!
We're thrilled to hear that our products and service continue to live up to your expectations.
Excellent customer service
Excellent customer service. Jessica has helped us several times to ensure that the Botox we receive is good quality. When it did not arrive at the correct temperature, she promptly helped to get us a replacement.
29 July 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your thoughtful feedback.
We’re glad to hear about your positive experience, and we’ll be sure to share your kind words with Jessica. She’ll be delighted to know her support made a difference!
Your trust means a lot to us, and we look forward to continuing to provide you with excellent service.
Great service great prices
Love this place! Jill is my rep and she is always on top of making sure my order is right and delivered in a timely manner. Her communication with me has been excellent. Medicadepot’s prices are by far the best!
Dr. Howard
21 June 2025
Reply from Medica Depot
Thank you so much for your kind words, Dr. Howard! We're thrilled to hear that you've had such a positive experience with our service and pricing. Jill will be especially happy to know that her dedication and communication are making a difference. We truly appreciate your continued trust in MedicaDepot and look forward to serving you again soon!
Reply from Medica Depot
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating this must have been. Please rest assured that the issue has already been handled by our team, and the necessary steps have been taken to resolve it. If you have any further concerns, feel free to reach out—we’re here to help.
They are very good to assisting…
They are very good to assisting customers the products arrived at all the times on time. Professional discussions and recommendations of their products. I love to ordered products with this company.
24 June 2025
Reply from Medica Depot
Thank you so much for your wonderful feedback! We're glad to hear that you've consistently received your orders on time and found our team helpful and professional. Your satisfaction means a lot to us, and we truly appreciate your continued trust and support. We look forward to serving you again soon!
I’ve emailed 8-12x over past 12 months…
I’ve emailed 8-12x over past 12 months regarding botulinum toxin products which the site states they stock. My emails have been largely ignored. I either get no reply or I get 1 reply asking me which products I’d like, then no reply after letting them know.
Edit:
The staff over at MedicaDepot have been great in rectifying this issue which they explained was a technical issue with a staff member that was no longer employed at the organisation. I’ve accordingly changed my rating of them.
9 April 2025
Unprompted review
Reply from Medica Depot
We sincerely apologize for the experience you've had and completely understand your frustration. After doing some internal digging, we discovered that your emails were unfortunately forwarded to the wrong account manager. Regrettably, no one flagged the issue, and as a result, your communications were overlooked and the follow-up process became disorganized.
We take full responsibility for this mix-up and truly regret the inconvenience it has caused you. To make it right, we’re assigning your request to the appropriate team member who will personally handle it and ensure you receive timely and proper assistance moving forward.
Thank you for your patience, and again, we’re very sorry for the lack of follow-through. You deserve better, and we’re committed to making sure this doesn’t happen again.
Consistently great service
20 June 2025
Reply from Medica Depot
Thank you for your kind words! We’re so glad to hear you’ve consistently had a great experience with our service. Your continued support means the world to us, and we look forward to serving you again soon!
Reply from Medica Depot
Thank you for your review! We're happy to hear you received your order quickly. We appreciate your support!
Ordered Duralane and the order…
Ordered Duralane and the order processed very quick and shipped quick as well
30 June 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback! We're glad to hear your Duralane order was processed and shipped quickly. We appreciate your support and look forward to serving you again!
Medical Depot is great but Fedex not so much.
Medical Depot is great. Fedex delivery SUCKS! They left the box outside of my front gate where any passersby can steal the package worth hundreds of dollars. Would it be too much to specify in my delivery instructions to put it on the OTHER side of the gate where it is hidden from view? Just toss it over the gate for heaven’s sake. It is ok, the bottle of Botox encased in inches of foam will not break.
17 June 2025
Unprompted review
Reply from Medica Depot
Thank you for your positive feedback on our service. We're truly sorry to hear about the delivery issue. While we rely on trusted couriers, we understand your concerns and will escalate this to the carrier.
Thank you for choosing Medica Depot.
Prompt customer service
22 May 2025
Reply from Medica Depot
Thank you for your feedback! We're glad to know our customer service met your expectations. Providing prompt and efficient support is always our goal, and it’s great to see that reflected in your experience. We truly appreciate your support!
Great service and quick delivery and…
Great service and quick delivery and tracking Thanks Jill
22 May 2025
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and the speedy delivery. It was a pleasure helping you—hope to assist you again soon!
Shipping took a very long time and only…
Shipping took a very long time and only received after having to call multiple times to get an update. Was told items ship within 36-72h.
21 May 2025
Reply from Medica Depot
We're very sorry to hear about your experience and the delay in receiving your order. We understand how frustrating it must have been to wait longer than expected and to have to follow up multiple times. This is not the level of service we aim to provide. We truly appreciate your feedback and will be reviewing what went wrong to ensure it doesn't happen again. Thank you for bringing this to our attention.
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