Since you use the worse shipping company in America (fed ex).I will no longer place orders with this company
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Delivery was much quicker than I expected. Packaged well. Easy Assembly. My 90 year old mom loves her Lumex three wheeled walker. Stable. Goes over grass easily. She stands straighter than with her fo... See more
Company replied
ordered a rollator for my grandma over a month ago said it would be here first week of July , well its now saying last week of July , my grandma is to the point where she cant walk but 5 feet and has... See more
Company replied
Terrible service and false advertising. We are a busy medical office and we ordered some supplies for patient care. The website stated that the supply quantity was 96/cs at a certain price. We bought... See more
Company details
Information provided by various external sources
Gait Trainers, Manual Wheelchairs, Special Need Standers, Special need seating, Patient Lifts, Power Wheelchair, and more on sale at Medicaleshop.com Rifton, Quickie, r82, Easystand, Arjohuntleigh, Leckey, Etac and many more brands.
Contact info
87 Danbury Road, Unit 1, 06776, New Milford, United States
- (866) 563-6812
- csteam@medicaleshop.com
- www.medicaleshop.com
2.8
Average
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great customer service assisting me in…
Great customer service assisting me in measurements, product features, and nice to get it so quickly! It fit my patient very nicely and was easy to install on wheelchair.
21 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Online ordering was straight forward…
Online ordering was straight forward and easy. The fulfillment process was not. Had to call to finalize my order which was just listening to all the info I’d put in online read back to me and listening to a bunch of mumbled whispers as they navigated their system. Then it was almost a week later the order was finally processed and a shipping label was created but everyday I got a status update email that just said it was processing which was kind of annoying because I got 10 emails and only 2 of them had actual helpful information which was a confirmation of the order and a confirmation of the shipment. Took about a week to be delivered. So 2 weeks, 10 emails, and a phone call later I got the item I ordered. Shipping box was in good shape, packing materials were what was needed to get it here safely, item arrived in perfect condition and was exactly as expected. Overall I’m very happy with the product but next time I need to order medical equipment I will look elsewhere first.
20 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
thank you for your business.
it is our policy to verify options/parts to make sure it works with your main product.
Rifton, the manufacturer has a policy of shipping their orders within 2 weeks of receipt, as sometimes
products need to build or manufactured.
Medicaleshop customer success team
Easy Web Page To Navigate
Easy Web Page To Navigate, Fast Shipping, packaged perfect.
17 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
The product quality is totally worth the money
The product was much more than I expected. The quality is amazing for the price, It is totally worth it
15 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
fast and reliable
I was very pleased with how quickly the product was delivered. The product is perfect. Some companies ship the wrong size or product, but I'm glad to report that medicalshop.com were more reliable than many others.
13 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
they fix my problems every time
13 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
On time and on perfect conditions
On time and on perfect conditions, thanks
9 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Best product
9 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Medical eShop was very responsive and…
Medical eShop was very responsive and ordered exactly what I needed at a fair price.
9 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Good configuration help, good prices, fast delivery
Customer ordered a self-configured Quickie 2 wheelchair in May, 2018 and again ordered a (backup) second Quickie 2 wheelchair (different configuration) in July, 2018. Configuring the 2nd wheelchair required a one hour 3-way conversation between Customer, medicaleshop person, and manufacturer technical person to resolve option conflicts, which was handled very well. Both wheelchairs delivered than expected. Major leg rest adjustments needed after delivery by strong therapists at customer facility. Customer likes both wheelchairs. Good pricing.
4 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Glad I found this website!
Had never heard of this website. Came up as a retailer on a search from the manufacturer's website. Glad I found it. Item I was looking for, I knew was needed, and got discount by the chance of the timing of my purchase, plus an additional 10% for 'buying today'. Totally convenient and absolutely painless transaction. Saved it in my favorites. Highly recommended!
3 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Expensive and Clunky But it Works
Items are very expensive and you have to contact them to get exact prices for some items. Many of the items are very niche, so the cost is somewhat understandable. Having to contact them for prices is archaic, but they did at least respond reasonably promptly. My item reached me in a reasonable amount of time and works as expected.
3 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
thank you for your business, our specific product segment is such that pricing on some products are not readily available from the manufacturer, we help clients by understanding their needs and giving them options as per manufacturer recommendations.
Medicaleshop customer success team
pretty much delivered as promised and…
pretty much delivered as promised and good price.
2 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Customer Service was excellent
Customer Service was excellent. Thank you for your speedy service.
2 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
They shipped quickly and communicated…
They shipped quickly and communicated well. I like the product too
2 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
I used the vendor twice and both I am…
I used the vendor twice and both I am satisfied
2 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
Timely delivery of a much needed product
I purchased a sling for an Etac Molift lift. The sling I was using began to tear and it had become an urgent matter. The sling arrived before the weekend and calmed my concerns about possibly injuring my mother. I really appreciated how quickly it got to me and the sling was much better than the one I was using. Thank you.
2 August 2018
Unprompted review
Reply from medicaleshop.com
Dear Client,
We thank you for taking the time to give feedback on our services. Our goal is to provide prompt customer service, help clients with their healthcare needs and save money on their out of pocket healthcare costs.
Warm Regards,
Medicaleshop customer success team
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