Medical Travel Shield Reviews 

537
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the policy purchase process remarkably simple and straightforward, frequently praising the exceptionally helpful and supportive staff members. People mention that customer service representatives are polite, understanding, and efficient when answering questions or guiding them through policies. Some reviewers were not happy with the excessive information requirements and the time-consuming steps needed to process a claim. A few customers also noted that having to provide strict proof before travelling created stressful communication hurdles and unexpected difficulties. Travellers emphasized that navigating these administrative hurdles requires careful attention to ensure full coverage during their medical trips abroad.

What people talk about most

Service

People report positive experiences with service, highlighting a straightforward claims process and prompt... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is straightforward and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the simplicity and superb service.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... See more

Rated 5 out of 5 stars

So very helpful after having to extend my stay due to infection. Heather went above and beyond to help me and the process was seamless end to end. I would definately recommend using Medical Travel... See more

Rated 5 out of 5 stars

Have always brought this product when going abroad for cosmetic procedures. Customer service are amazing when I have called in to ask what it covers. I'm grateful I've never had to use them but def... See more

Rated 5 out of 5 stars

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but... See more

Company replied


Company details

  1. #50 of 67 best companies in Travel Insurance Company
  2. #91 of 140 best companies in Insurance company

Written by the company

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(537)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Honest British Traveller

I’ve been to Budapest for medical treatment 6 times now and have always used this company for my specific ‘going abroad for medical work’ and my wife, family and friends have also been and used them. We’ve never had to claim admittedly but we’ve always been reassured by there global size of the business and the reviews we read. Obviously, as with any insurance be overly upfront and honest with them and they will say if something matters or not as this will stop any hindrances if you need to claim.

11 May 2026
Rated 5 out of 5 stars

Simplicity and superb customer service…

Simplicity and superb customer service that is above and beyond other insurance companies. I have used Medical Travel Shield twice and both times the quotes were very fairly priced. When I called for clarification on some of the cover points, the phone was answered quickly and the representative took the time to explain things to me and answer all of my questions. I did have to make a claim unfortunately and the whole process was fair and simple. The claims team provided guidance and acted promptly when the timing of my claim was a factor. They were sympathetic and very human which was a breath of fresh air. I am travelling again in October and will be choosing MTS, I wouldn’t ever go anywhere else. A special mention about Laura at MTS who has been professional, efficient, kind, proactive and empathetic throughout. Thank you.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

You never know how good your insurance…

You never know how good your insurance company is, until you come to make a claim.

I traveled to Nordes - Lithuania for surgery - however I developed a seroma in my neck resulting instead of my original 12 days post surgery to 30 days before I could return back to UK
Thankfully most was covered by Medishield
Many thanks to Maureen who was my claims handler.
I can’t praise this company enough

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to get what I needed

I bought the insurance that I needed. I did not need to use it so I cannot comment on the service if you need to claim for anything. It gave me peace of mind.

25 April 2026
Rated 5 out of 5 stars

Medical Travel Shield insurance

I had a very positive experience with Medical Travel Shield Insurance. The telephone advice I received was clear, helpful, and made the whole process straightforward. The cover itself was comprehensive yet still very affordable, which gave me real peace of mind when planning my trip.

A special mention to the TEC representative, who was both knowledgeable and reassuring throughout. They took the time to answer my questions thoroughly and made sure I fully understood my options. Overall, excellent service and great value—I would happily recommend them to others.

29 April 2026
Rated 4 out of 5 stars

Dental cover

Easy to obtain and good price. I have only given 4 stars as I did not need to claim so cannot comment on how that side is dealt with

28 April 2026
Rated 5 out of 5 stars

All good

All good, thank the lord I didn’t have to use it. But, all the same, gave me peace of mind knowing that if the unthinkable happened, I know that everything would have been taken care of. Definitely would buy again.

23 April 2026
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your feedback. It is much appreciated. Don't forget, if you suffer a complication within 12 months of your treatment. you are able to submit a claim for a return trip.

Rated 3 out of 5 stars

Didn't have any problems when away so…

Didn't have any problems when away so Didn't have to do anything.

28 April 2026
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your feedback. Don't forget, if you suffer a complication within 12 months of your treatment, you can submit a claim for a return trip.

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