Medical Travel Shield Reviews 

537
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the policy purchase process remarkably simple and straightforward, frequently praising the exceptionally helpful and supportive staff members. People mention that customer service representatives are polite, understanding, and efficient when answering questions or guiding them through policies. Some reviewers were not happy with the excessive information requirements and the time-consuming steps needed to process a claim. A few customers also noted that having to provide strict proof before travelling created stressful communication hurdles and unexpected difficulties. Travellers emphasized that navigating these administrative hurdles requires careful attention to ensure full coverage during their medical trips abroad.

What people talk about most

Service

People report positive experiences with service, highlighting a straightforward claims process and prompt... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is straightforward and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the simplicity and superb service.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... See more

Rated 5 out of 5 stars

So very helpful after having to extend my stay due to infection. Heather went above and beyond to help me and the process was seamless end to end. I would definately recommend using Medical Travel... See more

Rated 5 out of 5 stars

Have always brought this product when going abroad for cosmetic procedures. Customer service are amazing when I have called in to ask what it covers. I'm grateful I've never had to use them but def... See more

Rated 5 out of 5 stars

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but... See more

Company replied


Company details

  1. #49 of 66 best companies in Travel Insurance Company
  2. #87 of 139 best companies in Insurance company

Written by the company

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(537)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, nice easy online form. All correspondence fast,professional and friendly. Would recommend using this company to anyone.

28 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Don't be sorry get Medical Shield 🛡️…

Don't be sorry get Medical Shield 🛡️ insurance.
You could be very glad you did . Not sad because you did not
Anything could happen. Everyone thinks nothing will even those who something did.

27 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Was glad I didn't need a claim but at…

Was glad I didn't need a claim but at least it was good knowing you were thete for me thanks x

27 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback. Don't forget, if you suffer a complication within 12 months of your treatment, you are able to submit a claim for a return trip.

Rated 4 out of 5 stars

Conundrum...

Conundrum...
How can one rate an insurance policy?
Unless one makes a claim, it is difficult to assess.
Fortunately, I didn't have to!
So, all I can comment on is the ease of achieving cover. It wasn't entirely straightforward. Since my cover required more than one destination... and the website didn't offer that option. I telephoned the information line to see if i needed to get two separate policies. I was informed that it wouldn't be necessary for the two destinations that I required. (Just send a covering email to confirm the places and dates). Since I had used their services recently, I was given a discount code to use. All the electronic confirmation of cover came through very promptly.

25 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback, it is really appreciated.

Rated 3 out of 5 stars

Don't need to claim so not sure but…

Don't need to claim so not sure but service was ok

23 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback. Don't forget, if you suffer a complication within 12 months of your treatment, you can submit a claim for a return trip.

Rated 5 out of 5 stars

Had to go back to get some corrective…

Had to go back to get some corrective treatment done in Turkey. Customer service were always quick to respond to my questions and paid out with speed after my return.

18 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback, it is much appreciated.

Rated 1 out of 5 stars

Issue with the policy wording

Issue with the policy wording - needed to be corrected - despite two emails of urgency sent to the advertised email address I did not have a response. This could have made the policy invalid and potentially issues with you paying out.

Very bad service.

18 April 2026
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Reply from Medical Travel Shield

Hi Laura, thank you for taking the time to leave a review. We are disappointed to hear that you are unhappy with the service you received as we pride ourselves on our customer service. I have searched through all of our emails and sorry but we cannot find any emails from the address on your account. I can assure you that we would not have invalidated your insurance in the event of a claim, if you could evidence that you sent those emails, which we are sure you can. We can only apologise and if you do need anything in future and you do not receive a response, our team are always happy to assist over the phone too so please call us on 02034091236.

Rated 5 out of 5 stars

We had to change our policy from 1…

We had to change our policy from 1 policy too 2 no problem and then linked us together very professional would highly recommend them

21 April 2026
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Reply from Medical Travel Shield

Thank you for your feedback. We are always happy to help.

Rated 5 out of 5 stars

Exceptional company

Exceptional company. They responded quickly to my query whilst abroad. I made the decision to wait until I was home for my treatment but I can honestly say the care and compassion by their team was outstanding.

3 April 2026
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Reply from Medical Travel Shield

Hi Maria, thank you so much for your feedback. We were happy to assist you and hope that you are feeling better now. You know where we are if you need anything in future.

Rated 5 out of 5 stars

Medical Travel Shield were excellent in…

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but suffice it to say that we got comfort from the fact that we knew we were covered. Now safely back I home I would certainly contact Medical Travel Shield should I need such insurance in the future.

7 April 2026
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Reply from Medical Travel Shield

Hi Phillip, thank you so much for your feedback. We are glad you had a safe trip.

Rated 5 out of 5 stars

Essential for Medical Travel – Fast, Supportive, and Reliable

I’ve used Medical Travel Shield five times now, and on one occasion I needed to make a claim. The whole process was incredibly straightforward they made everything easy to understand and handled things efficiently. After submitting my paperwork and receipts, the payment was processed within just a few days.

During was a stressful time, their staff were genuinely supportive and helpful, which made a big difference. Based on my experience, I’d highly recommend them to anyone travelling for surgery.

7 April 2026

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