Medical Travel Shield Reviews 

537
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the policy purchase process remarkably simple and straightforward, frequently praising the exceptionally helpful and supportive staff members. People mention that customer service representatives are polite, understanding, and efficient when answering questions or guiding them through policies. Some reviewers were not happy with the excessive information requirements and the time-consuming steps needed to process a claim. A few customers also noted that having to provide strict proof before travelling created stressful communication hurdles and unexpected difficulties. Travellers emphasized that navigating these administrative hurdles requires careful attention to ensure full coverage during their medical trips abroad.

What people talk about most

Service

People report positive experiences with service, highlighting a straightforward claims process and prompt... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is straightforward and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the simplicity and superb service.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... See more

Rated 5 out of 5 stars

So very helpful after having to extend my stay due to infection. Heather went above and beyond to help me and the process was seamless end to end. I would definately recommend using Medical Travel... See more

Rated 5 out of 5 stars

Have always brought this product when going abroad for cosmetic procedures. Customer service are amazing when I have called in to ask what it covers. I'm grateful I've never had to use them but def... See more

Rated 5 out of 5 stars

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but... See more

Company replied


Company details

  1. #50 of 67 best companies in Travel Insurance Company
  2. #90 of 140 best companies in Insurance company

Written by the company

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(537)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Medical Travel Shield

Worth every penny.

I took out the insurance as a just in case as I was not anticipating any issues two month later I broke my temp teeth and had to return to Turkey .so pleased I did .the insurance has paid out and covered the cost of my trip for me and my wife the lady who sorted my claim Laura was fantastic. And pleasure to work with.

5 star service from Laura and Medical Travel Shield

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Help is there if need arises.

Knowing that medical travel shield would be there if the need arose was really helpful. I did not need any input from them on this journey - but past experiences reassured me that if problems did arise, help would be there.

9 March 2026
Rated 5 out of 5 stars

User friendly website

User friendly website, policy easy to understand, competitive price.
Highly recommend if you are traveling overseas for cosmetic procedures.

4 February 2026
Rated 5 out of 5 stars

So here's my review

So here's my review.
Absolutely cannot fault medical shield so far they have been great. I had a dental policy unfortunately I had to return for remedial work. Maureen who dealt with my claim was an absolute angel guiding me through the procedure. All went well.
I have since taken out another policy for surgery abroad, hopefully won't need it but previous experience was great so Im sure if I need to claim ill have the very same experience.

6 March 2026
Rated 5 out of 5 stars

Positive experience

I highly recommend Medical Travel Shield. I’ve had a positive experience buying my policy from them. I used them both times for two separate trips for cosmetic surgery. And would definitely use them again. Very good insurance company. 5stars!

8 February 2026
Rated 5 out of 5 stars

I can give 5 stars because

I can give 5 stars because, luckily, did not have to use it so can only comment on the buying process. Process to buy, on-line, was very easy. Gave me peace of mind that my partner would be covered to get home if anything happened to me!

17 February 2026
Rated 5 out of 5 stars

Peace of mind

Simple to apply and easy to gain a quote for exactly what was needed. Fortunately we had no issues with our treatment and there for did not need to test the efficiency of claiming.

It was great peace of mind.

27 June 2025
Rated 5 out of 5 stars

Very satisfied with the service.

I was recommended MTS prior to going for my surgery abroad. I needed to stay an extra couple of days and email MTS to inform them, I received a prompt response from Laura with advice on what I would need to do next. I put in my claim a few months later and again, Laura responded quickly, confirmed I was eligible, gave me my calculation and all was sorted! Very satisfied with the service.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Faultless…beyond amazing service

Faultless! This company went above and beyond to help me with my claim (especially Maureen who was extremely helpful and understanding and her communication was excellent and commitment to getting my case sorted was exemplary) I would not hesitate you recommend.

2 February 2026
Unprompted review

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