Medivet  Reviews 

17,610
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,666 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and caring approach, ensuring pleasant and professional interactions. Many people highlight the excellent service and customer care, noting efficient appointments, thorough health checks, and clear communication. However, some customers also noted that prices for medication and services were considerably high, often exceeding online alternatives. A few other people also felt that appointment scheduling could be problematic, with reports of rushed consultations, difficulty securing emergency care, or issues during procedures and poor communication.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, care, and... See more

Service

Customers had positive experiences with service, often praising the welcoming, efficient, and caring staff,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, empathy, and... See more

Price

Clients share negative opinions on price, with many reviewers finding costs to be excessively high and not... See more

Product

Consumers find product to be ambiguous, with some reporting positive experiences with pet care products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

absolutely lovely staff throughout the vets. always get the same few who recognises us every time and who make it such a personalised experience each trip. we enjoy our vet trips!! great customer serv... See more

Rated 5 out of 5 stars

We were really worried when our vets informed us that our family dog required cruciate ligament surgery and we were required to wait a few weeks, due to availability, for his treatment to be carried o... See more

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18k reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,610)

2,478 reviews in the last 12 months

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Rated 2 out of 5 stars

Profit before pets

The vets seem to care but Medivet as a company cares all about profits and little about pets. Prescription mediation cost 10x what you see online. Appointments are rushed. You will always spend 20+minutes waiting for a late appt then rushed out in 2mins and charged £50 for it.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

As a charity medivet is one the worst…

As a charity medivet is one the worst corporates we have had to deal with along with poor standards of care to patients, we as a charity tell all our adopters to never use medivet,
We have had a dog come into our charity’s due to the sudden death of the owner, we were able to get hold of the vaccination records thanks to the kindness of a lovely neighbour as they were close to the owner and the dog, we then l then contacted the vets to obtain the veterinary notes for the dog so to help us as a charity to see what treatment the dog had had if neutured extra, and it has been refused, god help any poor animal that has a serious illness and we as a charity’s would have to spend a lot of money finding out what the issue is when the whole time this awful company already hold that information,
Medivet you should be totally ashamed of yourself, l will be taking this matter further,
Animal charity’s are under so much pressure to help so many animals yet you think it’s acceptable to make there jobs even harder, but to be honest l don’t expect much from a money grabbing corporate

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Really wonderful care given to our dog Bluebell whilst having her teeth cleaned under a general anaesthetic. Kept us informed and aftercare letter was perfect. Answering any query’s along the way was great too. Highly recommend this vets.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care

Our two dogs have been very well looked after by this clinic. Vet Amber is just amazing, very knowledgeable and always willing to listen. Receptionist Helena is wonderful and efficient. Nurse Amy is patient, caring and helpful. All in all we are lucky to have this clinic nearby.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

We love Vet Emma

We love Vet Emma - she is so good with Winston my miniature Dachshund, gave him a through check up and reassured me about his weight and various other things I was concerned about and always has great tips and practical advice. She is calm , kind and has such a lovely manner. We are very lucky to have this practice so close to us.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

The team are always welcoming

The team are always welcoming, efficient and caring. Our dog has no hesitation walking in. We are seen on time and health checks are thorough and queries addressed very well. I would recommend this practice for your pet.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, freindly, caring staff

Laura was so helpful and caring both to me and bella, she also explained about the procedue for "dental scaling", what it involves and the risks seeing as bella is about 8 years old

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Paisley and her team are absolutely fantastic. Professional, clear and empathetic communication and go above and beyond to help. We are so happy that we chose to take our dog to Medivet Matlock

28 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff are all friendly

The staff are all friendly, courteous & caring towards all the animals who visit the practice. They are all very professional and they explain what treatment they are giving.
You can just tell that they really love all of the animals who visit for whatever reason.
I have to admit that I was very wary when Medivet took over from Mr. Loddo, but I have no complaints whatsoever. Our senior pup Tilly has had the best care from all of the staff at Sutton Grange Medivet.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Kindness and positivity

It was yet again another very positive and reassuring experience. Vet was lovely. He handled my excitable miniature schnauzer really well. Bad news about his teeth but not unexpected at his age. Everything else was all good. Excellent advice on my dogs reaction to stressful events. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than going to the vets which is a relief. The lady on reception was lovely, clearly an animal lover which is always appreciated in their job!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Ashford (Redleaves)

Always friendly helpful people on the reception desk.
A newly refurbished interior has made another treatment room for a lovely team of Vets.
I have been with this practice over 45 years and can highly recommend them!!

28 July 2026
Unprompted review

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