Medivet  Reviews 

17,615
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,666 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and caring approach, ensuring pleasant and professional interactions. Many people highlight the excellent service and customer care, noting efficient appointments, thorough health checks, and clear communication. However, some customers also noted that prices for medication and services were considerably high, often exceeding online alternatives. A few other people also felt that appointment scheduling could be problematic, with reports of rushed consultations, difficulty securing emergency care, or issues during procedures and poor communication.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, care, and... See more

Service

Customers had positive experiences with service, often praising the welcoming, efficient, and caring staff,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, empathy, and... See more

Price

Clients share negative opinions on price, with many reviewers finding costs to be excessively high and not... See more

Product

Consumers find product to be ambiguous, with some reporting positive experiences with pet care products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

absolutely lovely staff throughout the vets. always get the same few who recognises us every time and who make it such a personalised experience each trip. we enjoy our vet trips!! great customer serv... See more

Rated 5 out of 5 stars

We were really worried when our vets informed us that our family dog required cruciate ligament surgery and we were required to wait a few weeks, due to availability, for his treatment to be carried o... See more

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18k reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,615)

2,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Kindness and positivity

It was yet again another very positive and reassuring experience. Vet was lovely. He handled my excitable miniature schnauzer really well. Bad news about his teeth but not unexpected at his age. Everything else was all good. Excellent advice on my dogs reaction to stressful events. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than going to the vets which is a relief. The lady on reception was lovely, clearly an animal lover which is always appreciated in their job!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Ashford (Redleaves)

Always friendly helpful people on the reception desk.
A newly refurbished interior has made another treatment room for a lovely team of Vets.
I have been with this practice over 45 years and can highly recommend them!!

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

This was my second appointment after joining 2 weeks ago and although my first experience was great at 5 stars I can't give that for this follow up appointment I had today.
The appointment was late and then rushed with no real check on my dogs ear condition. Although I opted out of a swab test over confusion, I still had to ask the vet to look into the ears which was reluctant to do, with that he did not have correct equipment for my dogs ear size so made not real effort there.
Also after previously phoning to have her nails cut he then told me did not have time as his next was waiting. This I find disappointing and devalued as a customer as I to had to wait past my appointment time. After all that then to find there was no nurse to assist with nail cutting and would have to wait a fair while untill or rebook even thoe I did call to arrange this already.
Did not leave here happy and satisfied like last time.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

No Vet available at all.

I have always had great service from Pontefract Medivet. The staff are lovely. Sadly this changed today. I requested some more pain medication last Thursday for pickup Monday and was told they’d action this. I rang on Monday (today) to find they hadn’t got a Vet at all to sign the prescription off. In fact they’d had NO VET since Thursday !! I wasn’t told that on Thursday ! I’m quite shocked by this. I was told they could try another practice for the meds but it wasn’t guaranteed. So it looks like I’m looking for a new Vets. So sad. We’ve used this vets for 11 years. Beyond disappointing.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware of this vet practice

Beware of the Aberdare, South Wales vet practice. My cat was found on Maerdy mountain in September last year (I live in Rhondda), and a very kind lady took her in, but my cat became ill. The lady took her to this vets. They were told she was a stray, yet they never scanned her to check for ownership. This resulted in them deciding that she was pregnant and that they booked her in for a "kill spay" as the lady who found her couldn't look after the kittens too. If they had scanned her, like any reputable vet would have done, they'd have found out that she was 14, already spayed, and that I was the owner. But instead, they cut her open, found that there were no ovaries, and that she had an enlarged spleen. So they decided to close her up and let her suffer. She consequently had to be put to sleep. Shameful! So, like I said, BEWARE!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Kitten care

We've taken our new kitten to be spayed, chipped, and have her flea treatment.,
She was fine and up to her mischievous ways after 6/7 days.
We have always found the staff to be friendly and professional.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Sleep tight

Made us feel very welcome,let us take our time to make the decision for my cat to be put to sleep,very professional and good with what they do xxxx

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Trust and care

My cats and I have been with this veterinary practice for many years and have always been pleased with the care and consideration shown to us. Everyone here is friendly and helpful and I would recommend them totally.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional unexploitative veterinary care

I really love this Dalston branch of Medivet and have been using it for years. All of the reception staff are very friendly and helpful and seem to have quite a good knowledge about animals and their psychology but the real reason I love this branch is because they have an exceptional veterinarian called Huw. He was recommended to me by a friend and he has an incredible calmness and rapport with even the most nervous of dogs. Always happy to examine the dog on the floor. If it doesn’t want to be on the table he’s completely honest doesn’t try and get you to do unnecessary procedures and his knowledge is 2nd to none. Medivet are very lucky to have this fact working in their practice because he really is exceptionally good. Better than any, but I’ve seen Robert veterinary College hello or any of the competition. It doesn’t look trendy. It just is clean organised and you’re not paying for trendy marketing. You’re paying for quite simply GOOD and in case of Hugh exceptionally good veterinary care.

24 July 2026
Unprompted review

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