Med Mart Reviews 

10,865
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, knowledge, and patience, making the purchasing process smooth and reassuring. Many appreciate the personalized approach and efficiency in handling orders, often noting quick processing and timely delivery of products. People are generally pleased with the products received, finding them comfortable and meeting their needs. However, some customers also noted issues with product quality, such as items arriving with defects or parts not built properly. A few other people also felt that customer service was unhelpful or slow, leading to frustration with order delays, lack of updates, or difficulty resolving issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and professional... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many appreciating the helpfulness and patience... See more

Order

People report positive experiences with order, highlighting the ease and efficiency of the ordering process,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent assistance and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YOUR AGENT, PATRICK BY PHONE, WAS WELL INFORMED RECOGNIZED MY NEED FOR A TALL DRIVE MEDICAL ROLLATOR, VERIFIED MY SPECIFIS FOR ORDERING, TOOK OUR CARD INFORMATION EFFICIENTLY, AND IN GOOD TIME VERIFIE... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

Buying was easy and we had real live person to speak with immediately right at the end of purchase, we received a telephone call. That made our day. Everything so far very excellent!!!! Can't wait to... See more

Company replied

Rated 5 out of 5 stars

The item we ordered was missing keys to activate it and MedMart staff worked to get a new key sent quickly. When further problems with the item were found, they worked with the manufacturer to get it... See more

Company replied


Company details

  1. Mobility equipment supplier
  2. Disability equipment supplier
  3. Hospital equipment and supplies store
  4. Medical Equipment Supplier
  5. Motor scooter dealer
  6. Wheelchair Shop

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(10,865)

1,076 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Sean was very helpful and explained everything I needed to know about the mattress.

12 July 2026
Med Mart logo

Reply from Med Mart

Thank you for sharing your feedback on Sean and your purchasing experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Happy , but also leery!

Stacy was very helpful and knowledgeable about the bed that I was interested in and explained all my questions. I also wanted to make sure that the product had a warranty on it will be in use in a very rural area and if anything happens to the bed, I want to make sure that it will be taken care of within a reasonable amount of time.

9 July 2026
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Reply from Med Mart

Thank you for your feedback. We are glad Stacy was able to help you pick out the right product. I understand your leeriness being in a rural area. We do partner with technicians all over the country and will be here to assist if needed.

Rated 5 out of 5 stars

ORDER ARRived much quicker than…

ORDER ARRived much quicker than expected. We have not opened the box because the bedframe is not expected until later this month.

7 July 2026
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Reply from Med Mart

Thank you for taking the time to review your experience! Please let us know if we can be of further assistance.

Rated 3 out of 5 stars

didnt show taxes before I clicked…

didnt show taxes before I clicked submit order. Ive never paid taxes on dr. prescribed personal medical equiptment and I dont want Route Protection thank you please reimburse the credit card i used

10 July 2026
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Reply from Med Mart

Please submit this request to helpdesk@medmart.com and we will have this handled promptly.

Rated 5 out of 5 stars

I got the name of your company from a…

I got the name of your company from a search on the web for a back, rest product for an up walker, and your company‘s name was one of the companies that carried that item I went to your website, found the item and ordered it

10 July 2026
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Reply from Med Mart

We are so glad you found us! Please let us know if we can be of further assistance.

Rated 2 out of 5 stars

I was warned not to use an online store…

I was warned not to use an online store for items like this. I should have listened. Staff tried their best and were friendly but in the end they didn’t know the products as well as they sounded and when there was an issue they were dependent on what the manufacturer told them. In the end we’re basically stuck with a mobility scooter that doesn’t fit the hopes we had for it.

17 June 2026
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Reply from Med Mart

This is not the usual feedback we receive and I apologize for the dissatisfaction of the scooter selected.

Rated 5 out of 5 stars

First time buyer needed some help

First time buyer needed some help. Spoke with Sean he answered all my questions and made decision much easier thanks.

10 July 2026
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Reply from Med Mart

Thank you for the positive feedback on your experience with Sean! We truly appreciate your review and business. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Friendly

Friendly. Knowledgeable. Quick response.

9 July 2026
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Reply from Med Mart

Wonderful! Thank you for your review. Keep us in mind if we can help in the future.

Rated 5 out of 5 stars

Ordered over the phone

Ordered over the phone, confirmed product and billing info completed promptly. Shipping date confirm and delivered on time.

15 June 2026
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Reply from Med Mart

Thank you for sharing your positive purchasing experience, we love to hear about it. Let us know if we can be of future assistance.

Rated 5 out of 5 stars

Product and Medicare Knowledgem

I was impressed with product knowledge as the use of the Hoyer Sit to
Stand was demonstrated. I was also very impressed with the Medicare knowledge that the manager shared as she explained DME.”””

17 June 2026
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Reply from Med Mart

Thank you for your kind words. We are here to help and bring a lot of knowledge in the DME world. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

10+ star service!!

I wish they had a + sign after the fifth star because Thom gave me 10 star service. He is out of the Kettering Med Mart. He came and had my chair repaired and running quick as a wink. I am so excited to be able to go back on long drives down the bike path. I would highly, highly recommend Med Mart and Thom any time you need your power chair serviced. I am one very happy customer.

8 July 2026
Unprompted review
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Reply from Med Mart

We are so glad you had a wonderful experience with Thom, your feedback means a lot to us.

Rated 1 out of 5 stars

My order was delayed and I need it in…

My order was delayed and I need it in order to use my pool. It is July and I only have 1 month left to use the pool. Please help with this process.

3 July 2026
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Reply from Med Mart

We are looking into this delay and will be in touch.

Rated 5 out of 5 stars

Excellent service and prices very reasonable.

Quick affirmation that the battery needed replacement on our sit to stand unit. Confirmed that the model and part numbers matched. Quickly filled the order and made the transaction. The battery arrived within 4 business days. Excellent service. 👍

16 June 2026
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Reply from Med Mart

We are so glad you had a positive purchasing experience. Please let us know if we can be of further assistance!

Rated 4 out of 5 stars

Very easy to purchase

Very easy to purchase. Just couldn’t find the width to make sure it fit perfectly in and out of doors

8 July 2026
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Reply from Med Mart

Thank you for your review, we are here to help with those questions if/when needed. We appreciate your business and review!

Rated 4 out of 5 stars

Great customer service rep

The customer service rep was really great - friendly, professional, had the information I needed.

Negative was the phone connection was really bad and made it difficult to hear and was more cognitively exhausting than it needed to be because of that. Since I made a call right after to someone else and the connection was fine I’m assuming the problem was on their side

7 July 2026
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Reply from Med Mart

Thank you for the feedback, I understand your frustration with connectivity issues, "can you hear me now" :) Thank you for your patience and we will look into this to ensure this is resolved.

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