MedOnTheGo Reviews 

1,474
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers frequently mention how much they appreciate the exceptionally fast shipping services and the wonderfully easy website navigation when searching for hard-to-find medical supplies. Consumers are also deeply happy with the quality products that consistently arrive accurately and promptly at their doors without trouble. Some reviewers were not happy with missing items found in their deliveries and expressed frustration regarding the total lack of communication from customer support when trying to resolve these issues. A few people also mentioned experiencing unexpected order cancellations due to website pricing errors, followed by unhelpful responses from the company.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Product

Customers consistently note positive experiences with product, highlighting that items arrive as described... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally quick... See more

Service

Consumers find service to be positive, highlighting extremely fast shipping times where orders arrive within... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Some consumers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more

Rated 5 out of 5 stars

Needed syringes for my B12 injections, Current store said they could not get them anymore and this has been ongoing for 1 year. I finally searched the internet and found MedOnTheGo, searched for what... See more

Rated 5 out of 5 stars

Found the exact item that I needed. Excellent price. Much cheaper and less hassle than Amazon. Arrived within 48 hrs. I was very surprised and pleased. Excellent experience and would recommend them. T... See more

Rated 5 out of 5 stars

Perfect replacement cups for the hospital pitcher and much sturdier than the one from the hospital. My husband likes having that pitcher keeping his drinking water ice cold. Fits perfectly and shippin... See more


Company details

  1. Health & Medical

Written by the company

* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site


Contact info

3.8

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(1,474)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Have not heard from the company for…

Have not heard from the company for about a week now, no update on my order or if it has been shipped- (it says on their receipt 3-5 daysfor shipping , which I paid for ) meanwhile, they already charged my pay pal account for the amount. I sent them an email, still awaiting for my update.

17 September 2025
MedOnTheGo logo

Reply from MedOnTheGo

This is a Special Order Item and does take 2-3 Weeks to get delivered. We just got an ETA from the manufacturer that your order will be delivered on October 18th, 2025. Please advise if you can waitn or would you rather like to cancel the Order.

Rated 4 out of 5 stars

Thank you.

An item was back order. They got a hold of me and suggest a different but similar product. Hopefully all is good now!

Thank you!

5 September 2025
Rated 1 out of 5 stars

You cancel my order and push for more…

You cancel my order and push for more expensive item

10 August 2025
MedOnTheGo logo

Reply from MedOnTheGo

This was a Website Listing Error, that's why your order was canceled and refunded. We canceled and refunded your order immediately. And sent you the Updated Product Link. We sincerely apologize to you for the delay and the inconvenience caused. Sincerely, Sunny Sachdeva

Rated 3 out of 5 stars

You get your package, but customer service can use attention

Edited review:

I've ordered from them twice, and each time, I receive my packages, but they aren't good about providing tracking information in a timely manner or returning customer emails or phone calls. I did speak to the owner, and it seems he's taken this criticism to heart and may be more responsive in the future.

9 August 2025
MedOnTheGo logo

Reply from MedOnTheGo

Hi Josh. There is some confusion here. Your original package was lost by the Carrier, that's why the delay. When we came to know of it, we Re-Shipped your Package out and you will get it shortly, in the next 1-2 Business Days. I sincerely apologize to you for the delay and the inconvenience, I promise that you will receive your order very shortly. Sincerely, Shiva Sachdeva

Rated 1 out of 5 stars

Trash

You’re asking me to review when nothings has even shipped yet 8 days after I ordered!?

9 August 2025
Rated 5 out of 5 stars

As Always

As always, the BD needles/syringes arrived much sooner than I thought they would, and in good condition. They always pack them well, and ship quickly.

8 August 2025
Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY

Long story short... I purchased the incorrect item. I was immediately shipped and charged for the correct item. I tried numerous time to get a RMA # to send the incorrect item back. Eventually (after I wrote a negative review ) I received the RMA and sent the item back to McKesson as instructed which cost me an additional $18. They received the item the first week of June, but I have not received my refund of $82. So now I'm out $100. I would be satisfied if they would even send the item back. After numerous attempts to contact them, I'm left $100 short and totally frustrated with the communication and lack of concern for a customer. DON'T WASTE YOUR MONEY.

2 June 2025
Unprompted review

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