So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more
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Company details
Written by the company
* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site
Contact info
United States
- www.medonthego.com
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Highly Recommend this company!!!
My experience was great because the on-line ordering was easy and stress-free. I didn't receive my order before the survey was sent so I called. The agent was most helpful and assured me my order would be there on the specific date, which it was. The product was exactly what I needed and I'm very please. Thank you and I will be ordering from you again in the future.
Very efficient got what I ordered plus…
Very efficient got what I ordered plus when I called very pleasant & helpful
Perfect
Slow communication via email but just give them a call. Good company, good products.
Placed order emailed several times…
Placed order emailed several times asking about order have yet to receive a response or the product ordered
My package has not arrived yet
My package has not arrived yet; no update on the order status.
That said, kindly cancel my order. Order #AB-61709
Thank you.
I ordered this product and paid for 2-3…
I ordered this product and paid for 2-3 day expedited shipping so I could start my meds on time. I have still not received the order so I sent an email per instructions on website for a response within 24 hours and still no response. My payment has cleared the bank. Not good customer service at this point and the expedited shipping cost more than the product. I need a response.
Very helpful company.
Very helpful staff and the supplies were what I wanted. The staff got back to me fast with questions I had, which was very helpful.

Reply from MedOnTheGo
Price and availability of oxygen tubing…
Price and availability of oxygen tubing that does not kink.

Reply from MedOnTheGo
Nothing has been shipped and I have not…
Nothing has been shipped and I have not received a response to my e-mail inquiry about the hold up.
Delivered on time
Delivered on time, no problems. Only note is that a shipping notification would be appreciated.
Recommend.

Reply from MedOnTheGo
Took over 2 weeks to receive my order
Took over 2 weeks to receive my order. Did a guest checkout and never received tracking, though they email me spam ads just fine. Wasted buy as I bought locally instead as I couldn't wait.
Still has not shipped after 4 days
Still has not shipped after 4 days. Might as well use Amazon.
Always have what I need for a…
Always have what I need for a reasonable price. Shipping is always fast and packaging is top notch.

Reply from MedOnTheGo
No delivery of syringes
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