MedOnTheGo Reviews 

1,474
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers frequently mention how much they appreciate the exceptionally fast shipping services and the wonderfully easy website navigation when searching for hard-to-find medical supplies. Consumers are also deeply happy with the quality products that consistently arrive accurately and promptly at their doors without trouble. Some reviewers were not happy with missing items found in their deliveries and expressed frustration regarding the total lack of communication from customer support when trying to resolve these issues. A few people also mentioned experiencing unexpected order cancellations due to website pricing errors, followed by unhelpful responses from the company.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Product

Customers consistently note positive experiences with product, highlighting that items arrive as described... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally quick... See more

Service

Consumers find service to be positive, highlighting extremely fast shipping times where orders arrive within... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Some consumers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more

Rated 5 out of 5 stars

Needed syringes for my B12 injections, Current store said they could not get them anymore and this has been ongoing for 1 year. I finally searched the internet and found MedOnTheGo, searched for what... See more

Rated 5 out of 5 stars

Found the exact item that I needed. Excellent price. Much cheaper and less hassle than Amazon. Arrived within 48 hrs. I was very surprised and pleased. Excellent experience and would recommend them. T... See more

Rated 5 out of 5 stars

Perfect replacement cups for the hospital pitcher and much sturdier than the one from the hospital. My husband likes having that pitcher keeping his drinking water ice cold. Fits perfectly and shippin... See more


Company details

  1. Health & Medical

Written by the company

* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site


Contact info

3.8

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(1,474)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend this company!!!

My experience was great because the on-line ordering was easy and stress-free. I didn't receive my order before the survey was sent so I called. The agent was most helpful and assured me my order would be there on the specific date, which it was. The product was exactly what I needed and I'm very please. Thank you and I will be ordering from you again in the future.

26 January 2025
Rated 5 out of 5 stars

Perfect

Slow communication via email but just give them a call. Good company, good products.

23 January 2025
Rated 1 out of 5 stars

I ordered this product and paid for 2-3…

I ordered this product and paid for 2-3 day expedited shipping so I could start my meds on time. I have still not received the order so I sent an email per instructions on website for a response within 24 hours and still no response. My payment has cleared the bank. Not good customer service at this point and the expedited shipping cost more than the product. I need a response.

16 January 2025
Rated 5 out of 5 stars

Great

Was just what I needed

15 January 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you for your review! We appreciate your business.

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Easy to order. Quality product.

23 November 2024
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review! We are delighted that you were satisfied with our services.

Rated 5 out of 5 stars

Very helpful company.

Very helpful staff and the supplies were what I wanted. The staff got back to me fast with questions I had, which was very helpful.

8 January 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review. We are glad that we could help you in finding the product you needed. We hope you have a great week ahead!

Rated 5 out of 5 stars

Price and availability of oxygen tubing…

Price and availability of oxygen tubing that does not kink.

3 January 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review. We hope to continue providing you with products that meet your needs at prices that work for you!

Rated 5 out of 5 stars

Delivered on time

Delivered on time, no problems. Only note is that a shipping notification would be appreciated.

Recommend.

7 January 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review! We hope to continue improving our services and sending you tracking information as soon as we can! We hope you have a great week ahead!

Rated 2 out of 5 stars

Took over 2 weeks to receive my order

Took over 2 weeks to receive my order. Did a guest checkout and never received tracking, though they email me spam ads just fine. Wasted buy as I bought locally instead as I couldn't wait.

22 December 2024
Rated 5 out of 5 stars

Always have what I need for a…

Always have what I need for a reasonable price. Shipping is always fast and packaging is top notch.

3 January 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review! We are glad that you are satisfied with our shipping and packaging. We strive to meet your medical needs at affordable prices. We hope you have a great week ahead!

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