Banner for MelodyMaison

MelodyMaison Reviews 

25,716
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,791 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers frequently praise the beautiful furniture selections, noting that orders always arrive promptly and are exceptionally well protected in sturdy packaging during transit. Many buyers also appreciate the remarkably reasonable prices and find the online stores very easy to navigate when shopping for home goods. Some reviewers were not happy with product quality, reporting frustrating problems such as chipping veneer surfaces or items arriving visibly damaged. A few people additionally mentioned experiencing unexpected delivery delays or receiving products that looked quite different from the website pictures.

What people talk about most

Product

Customers had positive experiences with product, often praising the wonderful furniture quality and accurate... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture and mirrors are solid, well made,... See more

Delivery service

Consumers find delivery_service to be a largely positive experience, praising the fast shipping times and... See more

Order

Clients share positive opinions on order processes, highlighting easy transactions and prompt deliveries... See more

Price

Reviewers mention positive feedback about price, highlighting items that are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more

Rated 5 out of 5 stars

Purchased a large wall mirror which had a fault with the staples on the back board. This was dealt with promptly and efficiently by customer services who organised collection and replacement on a pref... See more

Rated 5 out of 5 stars

Recently ordered a pretty metal butterfly bench for garden. Really delightful. Bonus that it was reduced greatly. Has made a great addition to our courtyard garden. Very pleased. Melody Maison ha... See more


Company details

  1. #213 of 396 best companies in Home Furniture Shop
  2. #113 of 227 best companies in Bedroom furniture shop
  3. #119 of 213 best companies in Decoration and Interior Design Store
  4. #132 of 239 best companies in Homewares Shop
  5. #11 of 14 best companies in Mirror shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(25,716)

1,695 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would use again

Great item, very reasonably priced, received regular delivery updates and was on time, very well packaged, quality item. Can't ask for more.

23 July 2026
Rated 5 out of 5 stars

Beautiful product

Beautiful product. Good communication & delivery driver was excellent he delivered product to my front room without no asking he asked what room did I want it delivered to which I thought was a nice touch. Would highly recommend company and product it’s beautiful

22 July 2026
Rated 5 out of 5 stars

Fabulous Service

Clear communication from start to finish. I was kept informed about delivery and what and when to expect it. The furniture itself is perfect and lovely. Exactly what I had hoped for. Thank you.

22 July 2026
Rated 5 out of 5 stars

Beautiful pictures

Beautiful pictures. So pleased with them.
We loved them so much my mum ordered them for herself too.
Delivery was quick.
Easy to order.

22 July 2026
Rated 5 out of 5 stars

Great Product & Customer Service

Great product, much better quality than I was expecting tbh. There was a cutting issue with one of the pieces and customer service sent out a whole new unit, rather than the individual piece due to them not stocking individual pieces. Above and beyond.

22 July 2026
Rated 5 out of 5 stars

Amazing furniture & even better customer service!

Amazing furniture and even better customer service.

I received an email from Melody Maison confirming my delivery, I wasn’t going to be home so I corresponded my concerns. Angela Oldfield handled the situation so great, she reassured me she would pass instructions to the delivery team, she put all my worries to rest.

She even requested the delivery team take my 5 piece furniture set up to my door on the second floor so it was easily accessible for me. The delivery team did just that! It was a breeze.

The furniture itself is insanely good quality for a steal of the price. I am so happy with it!

Thank you Angela and the delivery team for making the delivery process so stress free!

22 July 2026
Rated 1 out of 5 stars

Shocking customer service!!!!!

Shocking customer service!!!!!

I brought two bedside tables in May. One of the tops of the tables all the paint is coming off. The other table is fine.

I have emailed customer service three times in the past two weeks. No response nothing!!!! I feel like I’m being ghosted. Shocking me bad service.

They will take your money, but if there’s an issue, there’s nowhere to go as I said three emails two weeks nothing.

Shame on you for treating customers like this

Never ever ever again!

4 August 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

Good Morning. I am sorry to read your review. I can confirm that we have replied to your email and are yet to receive a response from you. We have requested images of the issues that you have reported, if you could send these to us of course we can look into this further for you.
Best Wishes
Emma

Rated 5 out of 5 stars

The tables I ordered are exquisite-…

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few items from this company now including 2 full size mirrors which were delivered promptly and well packaged up. Would recommend this company no problem.

17 July 2026
Rated 5 out of 5 stars

Scalloped table.

Excellent quality of build and appearance. Arrived well packaged and promptly. Got the table at a very good price in the sale. Will certainly purchase again from Melody Maison.

13 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look