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MelodyMaison Reviews 

25,723
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,791 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers frequently praise the beautiful furniture selections, noting that orders always arrive promptly and are exceptionally well protected in sturdy packaging during transit. Many buyers also appreciate the remarkably reasonable prices and find the online stores very easy to navigate when shopping for home goods. Some reviewers were not happy with product quality, reporting frustrating problems such as chipping veneer surfaces or items arriving visibly damaged. A few people additionally mentioned experiencing unexpected delivery delays or receiving products that looked quite different from the website pictures.

What people talk about most

Product

Customers had positive experiences with product, often praising the wonderful furniture quality and accurate... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture and mirrors are solid, well made,... See more

Delivery service

Consumers find delivery_service to be a largely positive experience, praising the fast shipping times and... See more

Order

Clients share positive opinions on order processes, highlighting easy transactions and prompt deliveries... See more

Price

Reviewers mention positive feedback about price, highlighting items that are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more

Rated 5 out of 5 stars

Purchased a large wall mirror which had a fault with the staples on the back board. This was dealt with promptly and efficiently by customer services who organised collection and replacement on a pref... See more

Rated 5 out of 5 stars

Recently ordered a pretty metal butterfly bench for garden. Really delightful. Bonus that it was reduced greatly. Has made a great addition to our courtyard garden. Very pleased. Melody Maison ha... See more


Company details

  1. #212 of 396 best companies in Home Furniture Shop
  2. #111 of 227 best companies in Bedroom furniture shop
  3. #118 of 213 best companies in Decoration and Interior Design Store
  4. #134 of 241 best companies in Homewares Shop
  5. #11 of 14 best companies in Mirror shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26k reviews

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Replied to 84% of negative reviews

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4.6

All reviews

(25,723)

1,701 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a lovely piece of furniture…

I ordered a lovely piece of furniture from MelodyMaison. It was very large and very heavy. I was kept informed at each stage of the delivery process. The delivery went very smoothly and I would like to Thank, the delivery lady and man, who carried the two piece item up our four flights of stairs, very much! Having to carry it up twice! It was a very hot day and I did offer them a cold drink which they refused saying that they had water in the van. But I gave them a tip as a "Thank you!" You're very much appreciated! The item looks lovely in our flat!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

The console table arrived well-packed

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of.
The table itself is just what I wanted. The legs were easy to attach though, as ever, the last one would not play ball until after a couple of attempts.
It's an attractive and useful piece of furniture.

10 July 2026
Rated 4 out of 5 stars

I have not yet received the shelf and…

I have not yet received the shelf and have not been able to track it

I have amended my stars as they have issued a refund without hassle.

10 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning Shannen. I am sorry to read your review. Please accept my apologies. I am also unable to get an update on Royal Mail tracking I am sorry. I have refunded your order for you. If I can be of further assistance please let me know.
Best Wishes
Emma

Rated 3 out of 5 stars

The book shelf was very well packaged

The book shelf was very well packaged, but unfortunately the item was poorly finish. There where machining marks on the timber and the paint was cracked on the joints. Overall a nice unit and the items placed on it hide the poor finish.

9 July 2026
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Reply from MelodyMaison

Good Morning. Thank you for leaving your review. I am sorry to read this. Are you able to email our team with images of the issues that you have described to enable to assist you further please ?
Thank you
Emma

Rated 1 out of 5 stars

I would avoid this company at all…

I would avoid this company at all costs. While the furniture looks lovely on the website, the quality and, more importantly, the accuracy of the deliveries have been extremely disappointing.

My first order arrived in the wrong colour, and the drawer runners were poor quality. It took Melody Maison a week to arrange a replacement with the correct colour. Unfortunately, when the second delivery arrived, one of the drawers was still the wrong colour.

I informed Melody Maison immediately and was told they were making enquiries with the warehouse manager. Since then, I have received no further updates. I have now requested either a full refund or for the correct item to be delivered for the third time.

I would not use this company again and would not recommend them to anyone. Nearly two weeks later, I’m still £330 out of pocket and don’t have a complete set of bedroom furniture. Overall, this has been a very frustrating and disappointing experience.

22 July 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

Good morning,
Thank you for taking the time to leave your review. Please accept my sincere apologies for the inconvenience caused by receiving products from mismatched batches.
To investigate this thoroughly, we needed to work with our warehouse team to verify the multiple batch numbers received from our overseas supplier. I appreciate that this took longer than expected, and I'm sorry for the delay while we carried out these checks.
I can confirm that your refund has now been passed to our Accounts team for processing. Refunds typically clear within 7–10 working days, depending on your payment provider.
If I can be of any further assistance, please don't hesitate to get in touch.
Kind regards,
Emma

Rated 5 out of 5 stars

Beautiful copper hammered metal plant…

Beautiful copper hammered metal plant pot. A reasonable price as well. Just what I was looking for as a 7th wedding anniversary present.
It arrived promptly and was packaged well and then in a sturdy box. I will buy from this company again. Thank you.

7 July 2026
Rated 5 out of 5 stars

I ordered a beautiful outdoor clock…

I ordered a beautiful outdoor clock from MelodyMaison.
The price was much cheaper than anywhere else I had seen.
The delivery was super quick always kept up to date of the delivery.
Also their customer services are amazing and so helpful for the little query I had.
I would highly recommend this amazing company.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The rating provided above relates to…

The rating provided above relates to the delivery process which was on time with adequate notification of delivery date. Unfortunately I am unable to comment on the look and condition of the goods because these items were purchased for my home in Barbados, so the ensure that the items remain securely packaged for shipment, I did not open the packages.

If required, I am happy to ptovide follow-up feedback from Barbados at a later date.

1 July 2026
Rated 5 out of 5 stars

I ordered a lovely mirror from this…

I ordered a lovely mirror from this website August last year. I still absolutely love my mirror and the quality is great. I ordered one and when it was delivered, I realiaed it was a bit too small for the space I wanted it for. I ordered the other size and started a return for the other mirror. When my new mirror was delivered they collected the old one. Great service from this company and I would really recommend.

4 August 2025

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