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MelodyMaison Reviews 

25,714
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,791 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers frequently praise the beautiful furniture selections, noting that orders always arrive promptly and are exceptionally well protected in sturdy packaging during transit. Many buyers also appreciate the remarkably reasonable prices and find the online stores very easy to navigate when shopping for home goods. Some reviewers were not happy with product quality, reporting frustrating problems such as chipping veneer surfaces or items arriving visibly damaged. A few people additionally mentioned experiencing unexpected delivery delays or receiving products that looked quite different from the website pictures.

What people talk about most

Product

Customers had positive experiences with product, often praising the wonderful furniture quality and accurate... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture and mirrors are solid, well made,... See more

Delivery service

Consumers find delivery_service to be a largely positive experience, praising the fast shipping times and... See more

Order

Clients share positive opinions on order processes, highlighting easy transactions and prompt deliveries... See more

Price

Reviewers mention positive feedback about price, highlighting items that are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more

Rated 5 out of 5 stars

Purchased a large wall mirror which had a fault with the staples on the back board. This was dealt with promptly and efficiently by customer services who organised collection and replacement on a pref... See more

Rated 5 out of 5 stars

Recently ordered a pretty metal butterfly bench for garden. Really delightful. Bonus that it was reduced greatly. Has made a great addition to our courtyard garden. Very pleased. Melody Maison ha... See more


Company details

  1. #214 of 397 best companies in Home Furniture Shop
  2. #113 of 227 best companies in Bedroom furniture shop
  3. #119 of 213 best companies in Decoration and Interior Design Store
  4. #133 of 239 best companies in Homewares Shop
  5. #11 of 14 best companies in Mirror shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(25,714)

1,691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service

Really good service, kept informed from order to delivery. The item arrived quickly, well packaged and is exactly as described on the website. Highly recommend Melody Maison for the variety of products, good customer service and timely delivery.

8 July 2026
Rated 3 out of 5 stars

Disappointed with my resent purchase,a…

Disappointed with my resent purchase,a round burgundy wavey edge tray.
I wanted this to carry my morning cuppa up to bed .
It has marked very badly only after a few weeks.
I'm not rough with things, the cups have been dry on the bottom, but the heat from the mug has left substantial ring marks.
I'm stilighly disappointed ,as it doesn't look very nice now.🤔 It serves it purpose,but doesn't look great.

3 June 2026
MelodyMaison logo

Reply from MelodyMaison

Good Afternoon thank you for leaving your review.
I am very sorry to hear you've experienced this issue and appreciate you taking the time to let us know.
This isn't something I have come across before with these products. Although the item has a painted finish, we have not been advised that it shouldn't be used for carrying hot cups or other normal everyday use.
Could you please email us a few photos of the item and the issue you've experienced? Once I have reviewed the images, we'll investigate this for you and do everything we can to help.
I look forward to hearing from you
Best Wishes
Emma

Rated 5 out of 5 stars

I had a great experience with Melody…

I had a great experience with Melody Maison. The delivery was very fast, and everything arrived in perfect condition.
The furniture is really good quality and was easy to put together. It looks very stylish and exactly as I hoped.
I'm very happy with my purchase and would definitely buy from them again.

26 June 2026
Rated 5 out of 5 stars

I am delighted with my purchases

I am delighted with my purchases. Well wrapped, arrived promptly and well worth the money. Just one little hiccup: the two draw bedside tables are lower than expected, but fine for a modern low bed. Best to check height measurements before ordering.

4 June 2026
Rated 5 out of 5 stars

Lovely bedside tables

Lovely bedside tables and instruction to put together was a breeze as all the pieces are discretely numbered. Packaging and quality excellent. Really pleased with them. Thank you.

13 July 2026
Rated 4 out of 5 stars

Dropped a star due to the time it took…

Dropped a star due to the time it took to deliver and also the amount of boxes wrapped around it. Delivery driver said I had to take all the boxes!
But the quality of the mirror was excellent, looks lovely hanging in the bedroom.

13 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good afternoon,
Thank you for taking the time to leave your review.
As the mirror you ordered is classified as a furniture item due to its size, it had to be shipped via our pallet delivery service. The additional boxes placed on the pallet are used to secure and protect the mirror during transit.
I sincerely apologise for any inconvenience this may have caused.
I'm delighted to hear that the mirror looks lovely in your room, and we hope you enjoy it for many years to come.
If we can be of further assistance please do not hesitate to contact us.
Best Wishes
Emma

Rated 1 out of 5 stars

Second failed delivery

Second order from this company. Second failed delivery. Despite ordering specific date two weeks in advance and paying for the privilege. The order was attempted delivery to the wrong address despite all contact details being correct. Once again forced to take time off work at my own expense to rearrange. It’s just not good enough. It doesn’t matter how nice the furniture is if trying to get it is this inconvenient.

@Melody Maison, regarding your response I was at the address try reading all the emails I have sent you and responding to them rather than trying to cover your backs on an online platform.

25 July 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

Update: Good afternoon. Thank you for updating your order number. I can see that your order was attempted on Saturday 25th as you requested however the courier has updated that they were unable to deliver as nobody was present. This has been returned to the depot. I will email you directly with the images incase they have attempted to deliver to the wrong property and resolve this for you,
Thank you
Emma

Good Morning I am sorry to read your review. I have requested additional information as you have not left your order number on the review for me to be able to assist you further.
I look forward to hearing from you.
Best Wishes
Emma

Rated 5 out of 5 stars

Fast delivery

Fast delivery! So pleased with our console. Great quality. Looks fantastic on our stairs landing. Perfect. Easy assembly too.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a lovely piece of furniture…

I ordered a lovely piece of furniture from MelodyMaison. It was very large and very heavy. I was kept informed at each stage of the delivery process. The delivery went very smoothly and I would like to Thank, the delivery lady and man, who carried the two piece item up our four flights of stairs, very much! Having to carry it up twice! It was a very hot day and I did offer them a cold drink which they refused saying that they had water in the van. But I gave them a tip as a "Thank you!" You're very much appreciated! The item looks lovely in our flat!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

The console table arrived well-packed

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of.
The table itself is just what I wanted. The legs were easy to attach though, as ever, the last one would not play ball until after a couple of attempts.
It's an attractive and useful piece of furniture.

10 July 2026
Rated 4 out of 5 stars

I have not yet received the shelf and…

I have not yet received the shelf and have not been able to track it

I have amended my stars as they have issued a refund without hassle.

10 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning Shannen. I am sorry to read your review. Please accept my apologies. I am also unable to get an update on Royal Mail tracking I am sorry. I have refunded your order for you. If I can be of further assistance please let me know.
Best Wishes
Emma

Rated 3 out of 5 stars

The book shelf was very well packaged

The book shelf was very well packaged, but unfortunately the item was poorly finish. There where machining marks on the timber and the paint was cracked on the joints. Overall a nice unit and the items placed on it hide the poor finish.

9 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning. Thank you for leaving your review. I am sorry to read this. Are you able to email our team with images of the issues that you have described to enable to assist you further please ?
Thank you
Emma

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