I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... See more
Company replied
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Melon + Starfish never do me wrong. Delivery is quick, products are packaged well with care and the samples are a welcome bonus to try new things. I shop regularly and find the website easy to use. Ma... See more
Company replied
The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much... See more
This was my first time shopping with Melon and Starfish, but it definitely won't be my last! Firstly, customer service was fantastic; I had quite a few pre order questions and they were answered quick... See more
Company replied
Company details
Written by the company
Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.
Contact info
Manchester, United Kingdom
- hello@melonandstarfish.com
- www.melonandstarfish.com
4.5
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything arrived just as expected
Everything arrived just as expected, in a timely manner! Haven't tried out all the products yet, but I am very pleased with my purchase!
10 April 2022
Reply from Melon + Starfish
Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team
Professional service thank you.
2 April 2022
Reply from Melon + Starfish
Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team
Thankx alot
I am very happy with my purchase. Thank u Soo much for your great service and lovely samples too. Would love to do business again
16 March 2022
Reply from Melon + Starfish
Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team
Reliable and fast
Always had a good experience with them. They get the products out fast!
14 March 2022
Reply from Melon + Starfish
Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team
Fast delivery and really good customer service
Fast delivery and really good customer service! I had a query and they answered promptly and really helped me. They sent out some samples which is so lovely because I love k skin care but just never know what to buy so they will really help! Will deffo be ordering from again!
6 March 2022
Reply from Melon + Starfish
Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team
Brill as always!
4 March 2022
Reply from Melon + Starfish
Hi, Thank you so much for your kind words. We hope you love your products and look forward to your continued custom. Best regards, Melon + Starfish Team
Reply from Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Lovely service
Really great shop, super cute name 🥰. Was out of stock of something I ordered but quickly resolved the issue and were super professional. Will definitely order from again.
21 February 2022
Reply from Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Fast delivery and great products
Fast delivery and great products. I've being purchasing from this company over 3 years, always happy with their products & service. Excellent!
16 February 2022
Reply from Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Reply from Melon + Starfish
Hi, thank you so much for your review. Kind regards, M&S Team
It’s been over 10 days and I syill have…
It’s been over 10 days and I syill have not received my order . Thanks to great customer service the problem has been resolved . Hermes Lost my order but the shop sent another parcel . Thank you very much
12 February 2022
Reply from Melon + Starfish
Hi,
Sorry to hear your parcel hasn't arrived yet. Please contact us to resolve this case as we are always here to help you with your order.
Unfortunately, we have no control over the courier's delivery operations once the parcel leaves our premises therefore we have asked the courier company to update us on the parcel status and are awaiting their reply.
Kind regards, M&S Team
Fantastic products the volcano ash mask…
Fantastic products the volcano ash mask is really
Good for combination skin - I got it for my teenage son for his spots n he likes
It n I have one as well now :) Bonus !!
And the name
Melon and starfish is so lovely
27 January 2022
Reply from Melon + Starfish
Hi Rachel,
Thank you so much for your kind review. It has made our day :)
Kind regards, M&S Team
Great for K beauty
My order came very quickly, all my products have been great, the prices are very reasonable only issue would be the courier damaged the box and all the packing but all products were fine so it’s not a prob.
19 January 2022
Reply from Melon + Starfish
Hi Paola, Thank you so much for your review and details on the parcel's packaging after delivery. We will relay this feedback to the courier company and hopefully prevent such cases from happening in the future. Kind regards, M&S Team
Shop elsewhere. There are better shops out there
First and last order on this website. I placed an order 10 days ago and never received my products. Are the items coming directly from Korea...? Also, I ordered as a guest and saw they created an account for me. Anyway, to avoid.
13 January 2022
Reply from Melon + Starfish
Hi Lili, Sorry to hear your parcel hasn't arrived yet. Please contact us to resolve this case as we are always here to help you with your order. We can see from the tracking information on 9th January, the courier (Hermes) had to reschedule your delivery. On the 10th of January, the driver noted this, "Your local courier couldn't make it out to you today but they still have your parcel for delivery on their next working day". Unfortunately, we have no control over the courier's delivery operations therefore we have asked the courier company to update us on the parcel status and are awaiting their reply. We would recommend finding your tracking number within the dispatch email, or in your account to see the latest delivery status. Kind regards, M&S Team
Great site
I enjoy using this site. Fantastic choice of products. Items always arrive well packaged with samples, a lovely way to discover new items. I can find no fault with service.
13 January 2022
Reply from Melon + Starfish
Hi Hazel, thank you so much for your lovely review. We hope you enjoy your products and the samples :) Kind regards, Melon & Starfish Team
Excellent products
2 January 2022
Reply from Melon + Starfish
Hi Rebecca, thank you so much for your review. We hope you enjoy your products. Kind regards, Melon & Starfish Team
Delivered quickly but awful returns…
Delivered quickly but awful returns policy that wasn’t shown before buying the product. Basically I can’t return the product I bought even though I only tried it once and had an allergic reaction to it.
27 December 2021
Reply from Melon + Starfish
Hi, thanks for your review. Our Returns Policy has always been easily accessible and transparent – it is located at the Footer and titled, "SHIPPING & RETURNS". The footer is always shown whether the visitor is at product page or checkout page, prior to product purchase.
Our Return Policy is in line with industry standard practices as seen on Lookfantastic.com or Selfridges. Return Eligibility is highlighted to encourage our customers to read before purchase. It clearly states that unwanted goods that must be unopened in pristine condition with any retail seals unbroken. https://melonandstarfish.com/shipping-returns/
We understand from your return request via email - the reason was due to the BB cushion shade not matching your skin colour and that it looked ‘cakey’ on your skin, not because you had an allergic reaction as per your review.
As with all products, we expect, encourage customers to do extensive research on each and every product prior to purchase as they know their own skin best. Furthermore, we are always available to help and answer any questions they may have about a particular product.
Best website to order k-beauty and skincare!
Always easy to order, simple service and quick delivery! The range of products is always great and so far over the past few years everything I’ve wanted is always in stock too. Also, the amazing samples that are included each time! Thank you to the Melon and Starfish team!!
30 November 2021
Reply from Melon + Starfish
Hi Megan, thank you so much for your lovely review and continued custom with us. You have made our day! Kind regards, Melon & Starfish Team
Reply from Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Amazing service
Amazing service - Quick delivery, excellent Eco-friendly packaging, all items arrived and I love them. Cute additional samples.
25 November 2021
Reply from Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
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