Purchased a few things for my son, quality is fine. There doesn’t seem anyway to track your goods, other than download some other companies app (Shop). Downloading endless apps is annoying enough thes... See more
Company replied
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See what reviewers are saying
Customer service non estistant. Returned £176 of clothes which didn't fit my son... start of January a month later nothing. Recorded delivery they received it. But still no refund or credit note. Nobo... See more
Company replied
Ordered a tracksuit from Foot asylum fits perfect looks good really good quality. Ive ordered another tracksuit of their website so im hoping all is well as the few reviews claiming holes in clothing... See more
Company replied
Brought daughter black MERCIER joggers for £30.00. Material absolutely awful black material all over me house every where she walks. This was also the same with hood Rich ones I also brought her f... See more
Company replied
Company details
Written by the company
Welcome to Mercier. A fresh mens streetwear clothing brand with French inspiration. Our trend setting urban clothing include, Suede Caps, T shirts, Hoodies and Tracksuits. Shop Online Today!
Contact info
UNIT 7, WA11 9XE, ST HELENS, United Kingdom
- hello@mercieruk.co.uk
- www.mercieruk.co.uk
3.6
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
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Order wasn't right
Order wasn't right, I ordered wrong size. So had to return it and order correct size. No issues whatsoever with that process. All fine. Daughter loves the hoodie and has made mum buy her the trackie bottoms now too! I read on your reviews about poor delivery service... I don't understand, if you're not going to be in, get it delivered to a post office and collect it! Thats what i did and had zero issues by doing this. Don't rely on a delivery person to go the extra mile for you, they literally just deliver and go! Its not the sellers fault the delivery companies do this! Rate the delivery company as bad, not these guys, as their Merch is really good.
31 March 2025
Unprompted review
Reply from MERCIERUK
Hi Paul,
Sorry to hear there was a mix up with your order although we are glad to hear this was resolved efficiently.
Thankyou for taking the time to leave us a review and for your support!
I had 2 orders one was posted through…
I had 2 orders one was posted through my letterbox and the other I had never received they said as both parcels were scanned they were delivered ! Had no help with this at all never got refund or items sent out again the picture of delivery was left in the garden! Won’t be ordering again
1 March 2025
Unprompted review
Reply from MERCIERUK
Hi Mary,
Sorry to hear this, Can you please send more information to contact@mercieruk.co.uk our team will be happy to assist on this.
Thee BEST clothing shop
7 April 2025
Unprompted review
Reply from MERCIERUK
Hi Miguel,
Thankyou for your support and taking the time to leave us a review!
Trapstar
Hello, I ordered from you but I still don't have a date for when it will arrive. Can you help me? I wait now one month and don’t get email or notting
10 March 2025
Unprompted review
Reply from MERCIERUK
Hi Jan,
Please reach out to us at contact@mercieruk.co.uk and we will be willing to assist and resolve this for you.
Reply from MERCIERUK
Good Morning,
Sorry to hear this, Please provide us some more information by emailing contact@mercieruk.co.uk
The delivery was pretty fast
The delivery was pretty fast, and the products looked exactly how they looked on the site.
20 February 2025
Unprompted review
Reply from MERCIERUK
Pleased to hear it Georgiana! Thankyou for your support
Fantastic
Gut some amazing deals the last 3 times ordering, products outstanding as usual, great quality and fit
19 February 2025
Reply from MERCIERUK
Thankyou for your continued support and taking the time to leave us a review.
Reply from MERCIERUK
Thankyou for your support and taking the time to leave us a review!
Used to like this company had ordered…
Used to like this company had ordered many times now an absolute shambles took loyalty points for a non existent delivery service from DPD now I have been waiting 10 days for my order not a single bit of communication regarding my order which I will be reporting as fraud to my bank,nice clothes however pathetic customer service ,zero communication now makes this clothing company not far off a scam now AVOID AT ALL COSTS
9 February 2025
Unprompted review
Reply from MERCIERUK
Hi Darren,
As you will have seen online and at checkout due to the warehouse move customers were advised there would be slight delays, I can also confirm you opted for Royal Mail delivery at checkout so if you redeemed your point for DPD this wouldn't have linked up, I can see your order has since been cancelled as per a request we received from you.
We hope you support us again in the future and your experience is smoother.
Did not receive my goodie and they…
Did not receive my hoodie and they wouldn’t give a refund absolutely disgusting
20 December 2024
Unprompted review
Reply from MERCIERUK
Hi Kerry,
As you will be aware from our email trails we did raise an investigation on this with the courier, they rejected the claim due to the parcel being delivered.
3rd party app tracking
Purchased a few things for my son, quality is fine. There doesn’t seem anyway to track your goods, other than download some other companies app (Shop). Downloading endless apps is annoying enough these days, especially some 3rd party company you need to share data with. Get your own tracking system or I’ll take my cash and data elsewhere.
18 February 2025
Unprompted review
Reply from MERCIERUK
Hello Pedro,
I can confirm your tracking number and link are emailed to you at the time of dispatch, you are not required to download any apps to track your order, You can also track your order at the footer of our website.
Placed an order 6 days ago #390285218…
Placed an order 6 days ago #390285218 order confirmed and no communication since.So could you confirm if the order is coming if not my money back .
18 February 2025
Unprompted review
Reply from MERCIERUK
Hello Sharon,
We replied to your email sent 18/02 on 19/02, I can see your order has been dispatched this morning and tracking details will have been emailed to you.
Order #284842 confirmed but nothing
Order #284842 confirmed on 6th Feb but still says being processed. Delivery 5-7 days it says.
After getting in touch with them they did help resolve my issues and must have been because of warehouse moving. Would use again so thanks Mercier.
13 February 2025
Unprompted review
Reply from MERCIERUK
Hello,
Apologies for the delays, I can see your order was dispatched 17/02 and tracking details have been sent to the email address on your account.
Original coat returned as branding…
Original coat returned as branding started to come off after only a few wears. Sent it back immediately and two weeks later still waiting for new coat to arrive. Warehouse problems cited after having chased them. Poor handling. Poor customer service.
13 February 2025
Unprompted review
Reply from MERCIERUK
Hi Tony,
Apologies for the delays, I can see your replacement has been processed and dispatched yesterday, tracking details will have been sent to the email address on your account.
My order status hasn’t changed in a…
My order status hasn’t changed in a full week. It still says order placed meaning they haven’t even packed my order or done anything of the sort. It’s been a full week nearly. Order number via SHOP: #284833
11 February 2025
Unprompted review
Reply from MERCIERUK
Hello,
Thanks for reaching out, I can see your order was processed and dispatched 17/02, tracking details will have been sent to the email address on your account.
girls jacket
my daughter really loves her jacket . Great quality good fit. Great design. very happy
11 February 2025
Unprompted review
Reply from MERCIERUK
Hi Dean,
Thanks for your support we appreciate it.
Purchased a varsity jacket as a gift…
Purchased a varsity jacket as a gift for Christmas, returned the item back 27th December and still waiting for my refund we are now in February, I emailed Mercier back In January which they got back to me and informed they would issue refund that week and haven’t heard from them since. Still no refund!!
6 February 2025
Unprompted review
Reply from MERCIERUK
Hello Andre,
Sorry to see your return has not been processed, our team did reach out and request for your return tracking number although I cant see we have had a response in order to check the status of this for you.
Customer service non estistant
Customer service non estistant. Returned £176 of clothes which didn't fit my son... start of January a month later nothing. Recorded delivery they received it. But still no refund or credit note. Nobody replied to email or help section no number to call.. don't buy direct !!!
7 January 2025
Unprompted review
Reply from MERCIERUK
Hello,
I can see the return of your order was processed 09/01 for 3 items you returned as mentioned over our email conversations.
Brought daughter black MERCIER joggers…
Brought daughter black MERCIER joggers for £30.00.
Material absolutely awful black material all over me house every where she walks.
This was also the same with hood Rich ones I also brought her for £25 why are these people using such crap cheap material…. wouldn’t mind if they cost £4.99 🤬
16 January 2025
Unprompted review
Reply from MERCIERUK
Hi Angela,
Sorry to hear your not happy with your purchase, We can confirm this is not down to the quality of the garment, this is down the the material being brushback cotton, this will reduce after the first wash.
I bought 3 jackets my grandsons were…
I bought 3 jackets my grandsons were very pleased so was I fantastic jackets and price no complaints Highly recommended thank you
17 January 2025
Unprompted review
Reply from MERCIERUK
Hi Catherine.
We are pleased to hear you are happy with your purchases, thankyou for taking the time to leave us a review.
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