MERCIERUK Reviews 

1,294
•
TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

Purchased a few things for my son, quality is fine. There doesn’t seem anyway to track your goods, other than download some other companies app (Shop). Downloading endless apps is annoying enough thes... See more

Company replied

Rated 1 out of 5 stars

Customer service non estistant. Returned £176 of clothes which didn't fit my son... start of January a month later nothing. Recorded delivery they received it. But still no refund or credit note. Nobo... See more

Company replied

Rated 5 out of 5 stars

Ordered a tracksuit from Foot asylum fits perfect looks good really good quality. Ive ordered another tracksuit of their website so im hoping all is well as the few reviews claiming holes in clothing... See more

Company replied

Rated 2 out of 5 stars

Brought daughter black MERCIER joggers for £30.00. Material absolutely awful black material all over me house every where she walks. This was also the same with hood Rich ones I also brought her f... See more

Company replied

Company details

  1. Clothing Shop
  2. also in
  3. Men's clothes shop

Written by the company

Welcome to Mercier. A fresh mens streetwear clothing brand with French inspiration. Our trend setting urban clothing include, Suede Caps, T shirts, Hoodies and Tracksuits. Shop Online Today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(1,294)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order has not arrived

My order has not arrived, on the date of the experience I specified when I placed the order

28 August 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hello,
Sorry to hear this, a member of our team has emailed you, we will resolve this for you.

Rated 5 out of 5 stars

Excellent

Excellent service , really fast turnaround from ordering, very pleased with service and quality
Many thanks 👍

1 October 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Med,
Thanks for taking the time to leave us a review, your support is appreciated!

Rated 5 out of 5 stars

Teen daughters fave brand …

I always order my daughters clothes straight from the company rather than stores over here as I find it cheaper , never had an issue always speedy delivery and fantastic quality of clothes they wash lovely . Hoodies are my daughters fave as they are so thick and warm she also loves the vests , shorts and joggers . Constant emails to to tell me where my order is and when it should arrive , sizing is spot on. I really can't fault the company all our orders have been positive with no problems what so ever

14 September 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Thanks so much for taking the time to leave us a review, We appreciate your support!

Rated 4 out of 5 stars

Items sent in good time but one of them…

**edit: since posting this review, Mercier have been in touch and completed a partial refund for the item due to it not being in stock anymore - I am very happy with their communication and with the other items**

Items sent in good time but one of them had a hole in. I emailed Mercier - no reply. I messaged them through Messenger - no reply.

Another item was too big - I had used the size guide.

Will not use again unless I get some sort of contact from the company.

1 September 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Stephanie,
We can see you emailed us 24/08 regarding a faulty item and we responded 27/08 requesting images for our QC team to review but never heard back.
If you need this resolving please contact hello@mercieruk.co.uk on your original email trail.
Kind Regards,
Mercier Team

Rated 1 out of 5 stars

Bad experience

Where do I start!!!! My item arrived and I ordered xl and they sent xs so I had to pay out of my own pocket to sent the item back even tho it was there fault, then apparently they didn't receive it so wouldn't send me a replacement, because I did send it tracked and I didn't have a tracking reference number, but I sent proof from my bank that I sent it. So here we are £50 down and nothing to show for it, no phone number or manager to speak to "only email" !!! The company is a joke as I stated in my emails it was my 14 year sons birthday money, so I hope they feel happy ripping off a kid!!!

14 August 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Terry,
We can see from our email trails you did receive the incorrect item, we tried to rectify this for you by offering to collect and replace the item, although it suited you better to return this to us, we have not received this back yet and have not been provided with a tracking number to check the status of your return, if your able to get that information across to us we will be happy to update you.

Rated 5 out of 5 stars

The website is easy to use

The website is easy to use, delivery was quick and product are absolutely amazing 🙂

22 August 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Jolanta
Thankyou for taking the time to leave us a review, We appreciate your support.

Rated 5 out of 5 stars

The order was placed very easily

The order was placed very easily, with the company covering the customs fees for delivery within the EU. The products are of very high quality.

22 August 2024
MERCIERUK logo

Reply from MERCIERUK

We are glad the process of receiving your order went smoothly, Thankyou for your support.

Rated 5 out of 5 stars

Mercier hoodie

Didn’t take long to arrive , updated on order 😊 young person I bought the hoodie for was well chuffed , it’s a new fav one that’s had to get off her lol , know what I’ll be ordering for Xmas . Thanks

16 August 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

We are pleased to hear your happy with your order, Thankyou for taking the time to leave us a review.

Rated 5 out of 5 stars

Bought a khaki hoody and sweater

Bought a khaki hoody and sweater, great quality and get nothing but compliments in it

7 September 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

We are pleased to hear your happy with your order, Thankyou for taking the time to leave us a review.

Rated 2 out of 5 stars

I order a puffer jacket that i really…

I order a puffer jacket that i really liked and I was really excited for it to arrive, i waited like 1 week in a half for it to come in my country, no problem, when it got to my city courier, he said that he tried to reach me but couldn’t and the address is wrong, i called the firm and it was wrong, they didn’t call me and the package came from Mercier with a black tape on top of the box and they couldn’t see the address, and I recalled it so i can get my money back, and has been more than 1 month since i placed the order and i still don t have my money or the jacket, because they have a stupid contract with p2p trackpack that they can t send the packages back to mercier until they have a lot of them, wich is absolutely stupid.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

The company doing an amazing job with…

The company doing an amazing job with there brand the jeans I received for my partner was good quality and good material and fits him well on length and waist and true to there sizes I defo order from them again.

16 August 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Thanks Jade for taking the time to leave us a review, We appreciate your support.

Rated 1 out of 5 stars

No contact. Slow. No customer service…

Returned immediately as size very narrow. No word from you re refund. I have emailed to be informed once top received. It should be with you by now. 1st time to purchase from
Mercier and v disappointed.

1 July 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Karen,
Please can you email hello with the tracking number for your return so we can check the status of this for you.
Kind Regards,
Mercier Team

Rated 5 out of 5 stars

Highly recommended

Recently bought a pair of basketball-style shorts for my lad and he was so impressed with them that I ordered him a 2nd pair. The quality and design is excellent, the ease of ordering is great, and, more importantly, I've had personalised emails off Ben. This makes me feel like an important customer. Can highly recommend the Mercier brand. Any chance of plus size for me, please?!!

26 June 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Jason,
We are pleased to hear your son is happy with the purchases, We appreciate your support and taking the time to leave us a review.
Kind Regards,
Mercier Team

Rated 4 out of 5 stars

Just what the lad wanted however

Just what the lad wanted however, after 3 washes it's gone very bobbly

28 July 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Lisa,
Thanks for the review we are pleased you are happy with your order, ensure your following the care label when washing the garments.
Kind Regards,
Mercier Team

Rated 5 out of 5 stars

It was purchased for my nephew.

It was purchased for my nephew.
It arrived quickly which was a bonus.
I don’t think he’s taken it off much only for a quick wash.
He absolutely loves it.
Good quality and great fit.
Would throughly recommend.

31 August 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Hi Roger,
Thankyou very much for taking the time to leave us a review, Your support is appreciated.
Kind Regards,
Mercier Team

Rated 4 out of 5 stars

the delivery took a little time bc I’m…

the delivery took a little time bc I’m in Germany but the rest was very good the jacket is very warm and good for winter also the patches on the jacket are very good and high quality all in all the clothes are good :)

23 February 2024
Unprompted review
MERCIERUK logo

Reply from MERCIERUK

Glad to hear you are happy with your order! Thankyou for the support.

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