Merrell Reviews 774

they offer many products online, they have robots answers on inquiries I order an item on May 23 as of this posting I have not rec any tracking past Jun 2nd in China. the response was we have not heard back from our courier in weeks please be patient. I think that would be a problem. I guess you get what you pay for . do not buy anything from them SCAM

I bought the Nova 3 Gotex in February 2024. After3 months the mesh outer shell is tearing in multiple places from the soul and toe guard. Filing a warranty claim with the company has been a nightmare. I tried to submit their online form twice, without success. I bought many pairs of Merrell shoes in the past, without any problems I will avoid this brand in the future.

I purchased a pair of Merrell walking boots and after 2.5 years, and not a lot of wear, I had two splits in the upper part of one boot. The splits let in water so the boots are no longer much use. As I had had them over two years John Lewis weren’t interested in replacing them (where I purchased them from), and I wasn’t able to make contact with Merrell. These are VERY poor quality boots and a waste of money. Don’t buy them.

I bought a pair of Merrell Goretex walking shoes 1 year ago for £140. The soles have started separating from the uppers after some light use. Very poor quality given the price.

Absolutely shocking company, bought pair of walking shoes, worse than useless on wet hard ground, wrote in and complained totally ignored, avoid at all costs.

Bought 2 pair of socks for 60 NZD.
One pair was already defective, so i changed it.
the second one made holes after literally 4 times i wore it.

Order has been left on the door step, not in a save place but on a door step on a busy road! I can not get a response from Merrell and UPS just say connect Merrell …. I now have massive RED flags about this company £125 lost !

I’ve bought many Merrell shoes over the years and I’ve loved them. I’m not sure what happened but now I’m on my second pair with the sole falling apart, and Merrell is not interested in doing anything about it. Years ago, they stood behind their products, they no longer do this. I would not suggest buying Merrell as they are expensive and if they’re going to fall apart, well?

I have bought Merrell boots for many years and always enjoyed their comfort and durability. My latest MOAB walking boots have disintegrated after 3 years of light usage. Shocking quality.

I paid over £90 for Merrell trainers that have fallen apart after only a year of very light and little use. The soles are ok and that's where it stops. They are also definitely not waterproof. Rips and tears in all areas of the top layers. READ THE REPORTS AND DO NOT WASTE YOUR MONEY ON MERRELL SHOES.

I have two pair of Merrell Moab 2 hiking boots one pair is 8 yrs old and has held up to extensive hiking 10K & 14K mountains and daily ware the soles are worn flat gone. The second pair were purchased 13 months ago the upper part of the sole where it meets the side wall of the boot is separating from the sole. When I contacted Merrell they said "We do not provide coverage for defects beyond 12 months" But they would give me a 30% discount on any purchase NOT great but at the least something. So when you make a order on the Merrell website they DEMAND a phone number I do not have a cell phone or a land line they said ask a friend or neighbor for a phone number.
I live 10 miles from the closest neighbor
So I gave them the White House Phone Number NOW for the real crazy part the new pair of Moab 3 arrived today guess what Merrell has changed the mold they use to fashion the shoes at the factory
the width is now 3/16 of a inch narrower OK send them back and REPLACE them with the same size but get the WIDE width in place of standard width NOPE and double NOPE when you return a item you can only do a RETURN no option to REPLACE different size ONLY saving grace NO CHARGE to FedEx them back or so I thought the credit is minus the shipping expense

Update: customer service have been amazing. New replacement shoes delivered. Just about to test them out. Hopefully my feet will stay dry.

Bought a pair of Moab speed 2. Not a cheap option. I wanted a decent pair of waterproof shoes for walking my dogs. Wore these and when I took them off one foot was soaking wet. I have emailed customer service and they are now looking to replace these shoes. I will update when I know more

I bought a pair of shoes named 'Moab Speed Low A/C Waterproof' bottom of the shoes is just coming off, and neck part is just worn off badly. Total waste of money. Order number is W1082865343

Having bought 3 pairs of Merrell men’s shoes they are clearly a comfortable fit. However the wrap around toe section of the sole of one of the second pair was not glued to the leather properly. It was a minor flaw that gradually got bigger. When I raised this with customer service I got the standard - ‘we’re sorry you’re unhappy etc so I suggested I take them to a shoemaker and they pay. When told this wasn’t possible I proposed sending photos and perhaps getting a discount on my 4th pair when the time comes. I sent the photos but got no response or acknowledgment which I feel is pretty poor customer service.

Merrell used to be one of the best footwear manufacturers. They made durable footwear that was never inexpensive but their products lasted and if they didn't -- they would make it right.

That's no longer true. They fall apart almost immediately. And their customer service is terrible. I submitted photos and it was summarily denied. I called them for more information and the lady literally laughed it off.

They offered me 30% off my next pair but *only* at full price (they have inflated MSRP). No thanks. I'll stick to a brand that actually stands behind its products.

Absolutely the biggest waste of time and money .. I sent photos it shows the sandal literally has zero wear. The sandal shouldn’t break in the location it did yet merrell won’t replace or repair because I don’t save my receipt… so basically I paid over 100 bucks for sandals I can’t wear …. They DONT stand behind their lousy sandals …

OK.
After eight months,
the sole is coming away from the base
and they hurt my feet.
I cannot tell you, the name of the specific model, sorry.
Sorry this hasn't worked.
Yours, Ben.

I've been a huge fan of the Merrell Moab 2 hiking shoe for years and years. I think they're being discontinued for the Moab 3 which I am NOT a fan of. They don't fit well - I take a wide and that width fit great with the Moab 2. This shoe is too big so my foot swims in it. Not good for hour long walks or my knees for that matter.

I have two pair right now, one is the Moab 3 WP ($139.99) low cut. It's ok at best. The other one is the Moab 3 MID ($129.99) and it is junk. You would think they would be the same but no way. The sole on the WP went to pot, like turned into butter, lost it's make up and had no support at all in very short order. Ended up hurting my feet so I trashed them with hardly any ware on the soles at all. I have had problems with Merrell before...bought water proof boots and they leaked like a sieve. Bought some OBOS, top grade, water proof for just a bit more. They have a very good warranty and you can actually call and talk to the factory with a question or a problem.

I just wish I could post a picture on here. Leather (look) uppers, rubber soles showing no sign of wear. But the insides have literally fallen apart, particularly at the heel. The sponge, the fabric all have come away making this footwear unwearable. Very disappointing. Never again.