MetaMask Reviews 

654
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more

Rated 2 out of 5 stars

Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more

Company replied

Rated 1 out of 5 stars

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more

Rated 1 out of 5 stars

Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more

Company replied

Company details

  1. Software company

Written by the company

A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.


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You should know

1.4

Bad

TrustScore 1.5 out of 5

654 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

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1.4

All reviews

(654)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAMMED ME I CONNECT MY WALLET AND…

SCAMMED ME I CONNECT MY WALLET AND APPROVED TRANSACITON AND I WAS SCAMMED META MASK DIDNT WARN ME 50k USD GONE

23 September 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

I just joined Metamks and I put £1000…

I just joined Metamks and I put £1000 on this wallet after 3hours the money is gone without doing anything even not trading the big problem I cannot contact with there support but no way to contact them

17 September 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sorry about the delay in response.

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 5 out of 5 stars

Its very good wallet

26 August 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We love to hear that, thank you. If there's a feature you'd like to see us add, or think of something we could be doing even better, let us know: https://community.MetaMask.io or our Discord https://discord.gg/consensys

Rated 3 out of 5 stars

MM isnt reliable but it works sometimes

I've been using MM since the beginning of my journey with crypto it was my first hot wallet. During that time encountered a lot of issues with activities not showing up, extension stopped working and the only way was to reset the plug in and use phrases again which puts you in danger. Constantly there's some issues with it but in the end of the day it works sometimes. I think personally there are way better and more stable wallets out there. Please have in mind if you have been scammed its not MM founders fault but your own. People need to take responsibility for their actions. I think fair rate is 3 out of 5 starts. If this wallet will be improved (stability, working logs, more security and option to reset without a need to re phrase your keys itll be ok wallet.

16 August 2024
Unprompted review
MetaMask logo

Reply from MetaMask

By default, only transactions started from that device will be shown. To enable all txns in history: Settings > Security and Privacy > Show incoming transactions

What security options would you like? (Check out Snaps @: https://Snaps.MetaMask.io - They can extend the features of MM in pretty exciting new ways)

We dont store users secret recovery phrases, so we cant help recover them/recover an account. We're working on new ways to backup your keys, so more options to recover are avail.

Rated 1 out of 5 stars

Scammers from US

Scam , the owner hides in Manhattan, he stole my ether big amount, and now even 20000 hora unable to exchange and withdraw , all show errors, these mf must be caught and pull into the meatgrinder, these are all demonic creatures, all crypto companies based in USA are posessed , mostly from San Francisco

4 August 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

For maximum reliability

they have stole my ETH

3 August 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sounds like you've got it worked out, but if you do run into any trouble, reach out to our support team, we're here 24/7. (Just me responding on Trust pilot, so slower response)

Menu > get support in app/extension or on the web https://support.metamask.io

Rated 1 out of 5 stars

THIS IS THE WORST WALLET

THIS IS THE WORST WALLET, Can't do anything with this wallet.i added some ETH from Binance, now I can't get them out. can't swap them, can't withdraw them, can't get them back to Binance.
The only thing this wallet does is to charge fees, nothing else. now i need to pay at least 30$ to buy BNB to move the money and offcours u will need to pay the fees for the purchase and the fees for the transfer.
i added small amount of money to this wallet to try it and im not getting it back,i wanted to buy a crypto before it release with alot of money but i guess ill try another wallet and lesson learned.

29 July 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sounds like you sent Eth on the Binance Smart Chain. If so you'll need BNB to move it/swap/etc. Gas fees are always paid in the native coin of the chain youre interacting with. We don't charge gas fees, they're part of blockchain transactions (thus all non-custodial wallets have them. Binance/other CEX avoid gas fees by doing transactions on an internal ledger, rather than on the public blockchain. Sometimes cheaper fees, but "not your keys not your crypto" is also a factor to consider)

If you need help, reach out to the support team. Https://support.metamask.io

Rated 1 out of 5 stars

Big Scammer of Metamask CEO written an…

Big Scammer of Metamask CEO written an email to me and also the Agreement signed by Mr Aaron Davis Metamask CEO but there is Scammed and many time lies to me. They stolen my USDT and Keep many promised but none refund back...
Anyone need Evidence about the Metamask company please email to me...
Better STAY AWAY FROM THEM or you loss all the Funds later.
P/S any customer service of Metamask want to know above. I can prove 100% true Evidence..

30 June 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We can't email you because we never ask for our users email addresses. (Or their name, home address, or *any* other personally identifying information.)

If you get an email that claims to be from MetaMask, its a scam.

Im sorry to hear that you were harmed by a scammer. Blockchain transactions can't be reversed, but reach out to our help desk so we can help with the investigation, and advise on next steps. Https://support.metamask.io (click the start a conversation button)

Rated 1 out of 5 stars

Is not worth the stress

Can't do anything with this wallet. Added Solana through Binance, now I can't get them out. can't swap them, can't withdraw them, can't get them back to Binance.
The only thing this wallet does is to charge fees, nothing else.
I wanted to buy a meme coin and was aiming to use MetaMask as a funding wallet. The meme coin ended up grossing 10K% and me missing out on the opportunity because of the issues with MetaMask.

15 July 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sol isnt an EVM compatible chain, thus not supported by MetaMask natively. It's difficult to troubleshoot the precise issue from the detail provided (wrapped Sol on BSC network? Or native sol on Solana?) Reach out to the support team so we can take a look, and help figure out what's going on.

Https://support.metamask.io (then the "start a conversation" button)

Rated 5 out of 5 stars

MetaMask has worked perfectly for me for years

I've been using MetaMask for years. I have performed hundreds of transactions smoothly, with only very very occasionally minor technical problems, usually originating in my own unfamiliarity with some feature I might be using.
I'm writing this review because I was shocked to discover the poor Trustpilot rating for MetaMask, so I read several reviews and it is clear to me, as an experienced crypto user, that in almost every case of a poor review the problem lies in the inexperience or unfamiliarity of the user with the basic principles and practices of crypto wallet usage. Users have either fallen for phishing scams (e.g. address poisoning), or they misunderstand the nature of network fees (which of course are not charged by MetaMask), or they think that the MetaMask developers actually hold their funds, which of course they never do, or ...etc. etc.

15 July 2024
Unprompted review
MetaMask logo

Reply from MetaMask

People do have a tendency of jumping into something they don't completely understand. I encourage people to experiment with crypto by playing with the tech on testnets like Sepolia (the tokens and Eth on testnets are fake, so its free to acquire them to test dapps, before investing real money into Eth/tokens)

Glad to hear your crypto journey is going well. If you ever do need help, Settings > Get support in app/extension (or https://support.metamask.io - Start a conversation button. Bot will ask a few questions to get you routed to the right team in support)

If you have an idea for a feature you'd like us to add, or just want to come chat with the team: https://community.metamask.io or our discord https://discord.gg/consensys

Rated 1 out of 5 stars

Slow useless do not waste your time…

Slow useless do not waste your time with metamask it's dirt

6 July 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Sorry for the delay in response.

It would help us to pin down whats causing the issue if you provide some additional details about your set up. (mobile or extension? which browser/device?)

We're pretty protective of our users identity or details that could be used to identify them, so we ask people not to post much detail publicly. (has the potential to expose users to targeted scams)

Our support team is available 24/7 to help.

Rated 1 out of 5 stars

I was scammed by this wallet

I was scammed by this wallet. I reported what had happened to metamask and gave them the smart contract address who stole my money but no results. They have been able to trick me without knowing to grant them a spending caps without limits for staking and that's where the scam is taking place. I saw all their transactions on Etherscan and there scams is ongoing and very active. Metamask is not doing anything even when I have already reported what happened . SEC and the FBI should investigate and file criminal charges to this company owned by Joseph Lubin. One of the founders of Ethereum.
De-fi liquidity mining is a legit staking platform in the Ethereum blockchain which is by using the metamask wallet you are able to connect to the blockchain and you can monitor all your transactions in Etherscan , the Ethereum blockchain .
This is where I've discovered the mining address of the scammer which after he transferred all your money into the legit wallet address , he then transferred it to various wallets divided into small amounts. They have a fake platform different from metamask wallet where you monitor how much you gained and tricked you into giving them unlimited spending cap and that's when your money disappear by transferring it into their wallet. I discovered lately that this is being done in the Philippines and Myanmar in a POGO hub where they have their own mini city inside a big 8 hectares compound.
This must be dismantled by Interpol because they are destroying the economy by money laundering in Billions of dollars from the love scam. One of their leader was recently arrested by Singapore authorities and sentence to life imprisonment for money laundering.

7 July 2023
Unprompted review
MetaMask logo

Reply from MetaMask

Sorry for the delay in response. We work with many criminal investigators and legal agencies around the world to help bring an end to scams in web3.

Please reach out to the support team so we can get details about this and help with next steps. https://support.metamask.io

Rated 1 out of 5 stars

Very bad

Very bad, I think its a scam. I cant remember what secret phrase they asked and i have new phone. Had to fill my recovery phrase. Now theres no possible way to login and my money is gone

18 June 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We dont store them so we cant recover them for you. But there are several ways to recover them from your devices. Its critical to back them up in a secure location. Heres the steps to recover from the other device: https://support.metamask.io/privacy-and-security/how-to-reveal-your-secret-recovery-phrase/

reach out to support if you need help: https://support.metamask.io

Rated 1 out of 5 stars

MetaMask Works?

MetaMask is a terrible product. It steals icing off a wedding cake, prior to the reception. It takes more Ethereum in gas fees that anyone could possibly believe. It even stops transactions when there is enough token to cover the fees, suggesting you need more just in case. Imagine the banks did that? Pay, pay and pay if you want to be involved with MetaMask. You won't participate in crypto, you'll be in the circular chase for gas fee freedom. All this supposed high tech talk, yet simple transactions fail endlessly unless strange conditions are met, like for example, you agree to be ripped off by an excuse for a floating price or a fee that makes banks look like Mother Teresa. Is crypto a club or the next financial system? We need to decide if the platforms are robust enough for mass retail adoption. There is so much tech boasting. Big words, big narratives and the dream of getting rich. This is a billionaires world. A world of extremes. They can afford slippage intolerance or price impact warnings or gas fees twice the price of a burger and fries. I have children, a job and cannot afford online apps or platforms that simply don't function. Come on MetaMask.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

CRIMINAL NEGLIGENCE

It took over 28 hours AFTER having my case elevated to tech support to get any actual answers and they still REFUSE to actually help in regards to my case. I have a chronic health condition that causes dangerously increased heart rates resulting in vasovagal syncope (fainting response) which can result in injuries ranging from concussion, to skull fracture, and DEATH and is made worse by starvation. I am paid by the company I work for in crypto because it is based on Germany. It is my only source of income and is therefore my only source of food money and it has been held from me in combination by Metamask and Transak customer support displaying signs of CRIMINAL NEGLIGENCE. My fainting episodes have already increased by 900% in less than 40 hours since my funds started being held and will only keep going up exponentially until I have access to my money so I can buy food. With every hour that passes, the chances of me being seriously injured or dead go up exponentially. My refund needs to be expedited. I do not care if that makes things difficult on the end of Metamask and/or Transak as both have already permanently lost me as a customer due to their blatant disregard for my life.

22 May 2024
Unprompted review
Rated 2 out of 5 stars

Don't let yourself be hoodwinked!

Listen up, don't let yourself be hoodwinked! It's all just a big ol'bias party over here. And seriously, where's all that money flying off to? Don't let them feast on your financial fumbles. I've already kicked them to the curb and strutted over to a provider I can actually count on. No shady business, no rip-offs, just pure, unadulterated success, brought to me by "echelonis elitus". They play by the rules and promise satisfaction, no ifs, ands or buts.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

All my tokens got stolen

All my tokens got stolen. I was a victim of this Zero Value phishing attack. The hacker will send you a 0 value transaction on your wallet and will create a similar wallet address of your receiver wallet address. when you send the token, this will goes to hacker wallet address instead of your receiver address. Once they've done that, they can control now your wallet and a hacker can withdraw your tokens without your security keys..This is a big security bug on metamask...Dont USE metamask..Btw, metamask support was hepless..

2 May 2024
Unprompted review

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