MetaMask Reviews 

654
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more

Rated 2 out of 5 stars

Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more

Company replied

Rated 1 out of 5 stars

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more

Rated 1 out of 5 stars

Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more

Company replied

Company details

  1. Software company

Written by the company

A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.


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1.4

Bad

TrustScore 1.5 out of 5

654 reviews

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Replied to 43% of negative reviews

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1.4

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(654)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Sepa transfer 28 March

Sepa transfer 28 March , still waiting ... I'm loosing my hope. How possible a company like metamask dont care about the money off costumers . Never again I Will use these bad plataform

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Very Dangerous for National Security and Financial System

ATTN US DOJ and SEC: These crypto predators at Consensys and Metamask have knowingly flouted financial regulation for long enough and the time has now come for reparations and repercussions.

They continue to advertise their DEEPLY FLAWED tech to the masses and even literal teens online, all over Reddit and other sites with cute animals and more - users who unbeknownst to the extreme security and fraud risks have lost collectively billions of dollars.

Lives have been ruined and taken, and the issue is now severe enough that it necessitates extreme action, reparations, and an injunction unless we want to see society collapse from crypto predators’ crimes.

Who are average crypto users?

94% are under the age of 29. 40something % are colored and lower socioeconomic class.

Policymakers are finally catching on to the level of EXTREME, systemic, even existential risk to our institutions and entire financial system. The largest scale fraud and utter regulatory crisis in history.

Consensys and many others have marketed this laughably BROKEN tech as a legitimate alternative to the regulated financial system pushing their cult fringe views onto the masses.

They know very well crypto by its nature has catastrophic technical risks. Unlimited txn size, irreversible transactions. The fact is that crypto UX today is so atrocious that if even 10% of Americans adopted it for use beyond gambling, hacks and user errors alone would cause instability.

That's how laughable this "future of finance" truly is - these are known facts.

No one with a real career who is not a scammer, grifter, or criminal in some form really wants to do anything with this stuff. But now it is not some fringe thing - they are actively promoting it to naive youngsters who will get hacked everything.

And what happens when you inevitably get hacked like most do and will? They victim blame you! Hah!

Yeah no, it’s time to teach these people that this is not how the world works. This is entirely anathema to hundreds of years of public policy.

When has society EVER allowed private issuers of currency and outright ponzi scammers to prey on the masses in the name of unchecked financial "innovation (ironic because all of this barely even works, and doesn’t at all at scale, unlike real fintech co’s)”?

This will soon lead to severe populist unrest (see Albania '97) and must be regulated or ceased urgently.

This is hardly a real industry - it’s a group of charlatans who decided to follow the “ask for forgiveness” route except their invention threatens societal stability now.

What happens when millions of naive new entrants to crypto get hacked for billions of dollars in the coming months?

Gross negligence pushing something with such catastrophic risks, consumer fraud, abetting OFAC sanctioned state actors hacking Americans to finance their nuclear programs, and far worse.

If the Feds have any sense, even Consensys employees should be doing perp walks for such damages.

Crypto predators really thought they could flout common sense financial regulations and market such tech as ALTERNATIVES TO THE BANKING SYSTEM to the masses - meanwhile even TOP crypto founders get hacked for tens of millions of dollars nearly DAILY... such an insane mess, it would be funny if the situation weren't so dire now.

Obviously it now poses a serious risk to national security, our financial system, and institutions.

It should be no surprise why crypto leaders keep going to prison. Gee, who would have thought that's what happens when you subvert the state and capital controls, and threaten to cause populist and civil unrest from the collateral damage?

Surprised they are still running their scammer conferences in the US and more. Cancel your conferences please!

Their support team talks down hack victims from suicide (hacked crypto victims’ suicide rate is disturbingly high). How many young professionals (vast majority of crypto users are under age30, colored, lower socioeconomic status) have gotten their life savings hacked by sanctioned foreign state actors due to Metamask being so flawed and even having had some security loopholes in the past?

How will the courts treat crypto predators and extremists who tried to subvert the state and financial system all for their fringe crypto cult views so their ponzis could go up while posing such an extreme, dangerous risk to societal stability and more?

Such regulatory arbitrage can no longer be tolerated in any civilized society.

A message to the Judge and jury in the inevitable case: Such actions severely undermine societal stability and trust in our institutions and financial system.

They should pay billions in fines, injunctions, reparations, probably prison time for execs and more.

28 April 2024
Unprompted review
Rated 1 out of 5 stars

Dont use MetaMask Wallets

Dont use - I have had tokens stolen from my wallet despite keeping my secret phrase and password safe. Also, I'm very careful on what link / interaction / websites I got to. Here's what happened to me..I recently transferred some usdt - $2000 - in to my wallet - immediately the funds were removed and transferred to another sneaky filthy scammer address. What really annoys me is that the tokens were removed without my consent and when I contacted Metamask they told me that they could do nothing.
My Advice is to use a Hardware wallet!

20 April 2024
Unprompted review
Rated 1 out of 5 stars

I have been waiting over a month now…

I have been waiting over a month now for a cash out they allegedly promised. After paying THOUSANDS in gas and escrow fees I was told my money would finally be available within 72 hours via direct deposit. I have waited well over 72 hours. They had good communication leading up to this, now as I ask about my money and the status they have disappeared. It is a very significant amount and my lawyer will be getting involved if it is not received expeditiously.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

Stay away

If I could I would give less than 1 star. My money disappeared after 5 minutes of opening the account while trying to transfer it there. Some more disappeared from the wallet. The customer service was extremely slow, rude, continued asking the same questions, didn't help at all. Never again.

1 April 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Happen to have a conversation ID or ticket number? I would like to investigate this further, we take a great amount of pride in our user support team.

This sounds like the behavior of an attack called a Sweeper. More details about them here - https://support.metamask.io/hc/en-us/articles/12091923128347-Sweeper-bots-scripts

Rated 1 out of 5 stars

Metamask is a scam. Do not use it

One of my worst experiences. I was encouraged by a false friend to join metamask, and I met Sara Gatti, who is a scammer. I strongly recommend you never to have anything to do with her. I lost a lot of money thanks to her, and no one helped me with anything.

16 April 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Unfortunately blockchain transactions can't be reversed. Please reach out to the support team so we can get more details about this scam to help others avoid it, and get it shut down.

Https://support.MetaMask.io - start a conversation button

Rated 1 out of 5 stars

This is totally a scam

This is totally a scam. Last night I buy ETH of Rs.2000 on Metamask✅ Success! PURCHASE of 0.00626426 ETH complete through Transak.
When I got a message from Transak.com this morning confirming purchase successful. I open Metamask, my ETH balance is 0. I checked on the blockchain showing transfer from Transak wallet1 to my Metamask wallet is confirmed but at the same time the blockchain showing transfer from my wallet to other wallet. It is a big scam both the Metamask as well as Transak.
-------------------------------------
Akash from Transak
Wed, Apr 17, 8:31 AM (15 hours ago)
to me

Dear Laishram,

Thanks for reaching out to Transak support.

I do understand that you are concerned about your recent order. As I could check, your order has been processed successfully. According to the information available at Transak order history and the explorer - your order is successfully circulated over the network.

Order Id: 7c23df49-b42e-4518-856c-fbc8b8d09c47

Wallet Address: 0x7E702620A7FA42a563fdbD483BD64fC56fcD2791

Transaction Hash Link: etherscan[dot]io/tx/0x8abd47d0adb27998295dec8851623ac8551b961928be36197a1d1319857d1296

Please keep your wallet and private keys in a safe and secure location.

As checked we see your order was successful and the Cryptos have been sent to the designated wallet address, but we see that your cryptos were sent out from your wallet post we sending them. Here is the link for the same - link

Transak is Metamask's Payment Partner, we provide payment assistance. I also want to let you know that we do not have any access to your wallet. If you are unable to view the cryptos, the best I would recommend is to reach out to Metamask as early as possible for assistance to determine the status of cryptos in your wallet.

We are including a link below to assist you connect with them; click on it to get your question addressed by Metamask. You can reach Metamask on

If this does not help, I request you to check the article on How to Contact Metamask Support for more information on this.
You can always get back to us for more assistance on this. We are always here to assist you with the best of our knowledge and efforts.

Regards,

Transak Customer Support


Regards,

Akash

Transak Support

-----------------
??? How does it be possible at the same time my wallet goes to zero?? Metamask & Transak is a big scam
------------------

15 April 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Please contact our support team so we can look into the details of this scam . Https://support.metamask.io - start a conversation button.

Rated 1 out of 5 stars

Got scammed by this network

Got scammed by this network, i opened an account for my daughter with her £250 worth of Ether back in 2022 when eth was at a low of approx £1700, looked at the balance the other day account has zero funds. Support is virtually non existent, and they have no security nor accountability. Stay far from this corrupt network of scammers who prey upon the unlearned and innocent.

7 April 2024
Unprompted review
Rated 1 out of 5 stars

Don't use metamask

Please be aware that MetaMask have serious problem i have lost my CORE assets i have in metamask and the support team won't help with anything and just blame the user
Everyone should be aware and try to find different platform to safe your assets

5 April 2024
Unprompted review
Rated 1 out of 5 stars

I got scammed

I got scammed
Hi every body,i easily utter,if you wanna keep your money safe,so don’t use metamask because i got scammed by a group and they could transfer some tokens to my account but they were unreal and that’s due to low security of this site,that’s it

27 December 2023
Unprompted review
Rated 1 out of 5 stars

Inaffidabile

Inaffidabile, per la richiesta non pre avvisata di fondi ulteriori per prelevare dal wallet personale; ciè prima di chiede soldi e dici che hai il wallet per il trasferimento, poi te ne chiede il doppio dicendoti che quelli inviati ( a scadenza brevissima) non sono sufficienti e sono in "combutta con Royal Diam. Per me è un truffa combinata.Unreliable, due to the unannounced request for additional funds to withdraw from the personal wallet; first of all you ask for money and say that you have the wallet for the transfer, then he asks you for twice as much telling you that those sent (with a very short deadline) are not enough and are in "cahoots" with Royal Diam. To me, it's a combined scam.

19 March 2024
Unprompted review
Rated 1 out of 5 stars

worst crypto wallet ever

worst crypto wallet ever, the interface is soooo laggy and the commissions for every little thing are over the roof, and most of all I just can withdraw my funds I get some weird different errors every time like "internal JSON-RPC" error

9 March 2024
Unprompted review
Rated 1 out of 5 stars

Just a Scam in crypto world

Just a Scam in crypto world. As someone who has been using crypto wallets for about 6 years I have never ever seen such issues that I have had with Metamask. I just sent 100$ to it and now I am unable to withdraw it as half is ETH and half Wrapped ETH on Arbitrum so I can not withdraw any of them all the time it shows errors that you do not have enough funds and just showing errors. Obviously they ate my money. Shame on you . Be away from this scam and use another extension wallet if you do not want to waste your money. Again metamask is a BIG SCAM.

3 March 2024
Unprompted review
Rated 1 out of 5 stars

Appalling level of security on their…

Appalling level of security on their system. Three times in a week coins were stolen from my account and MetaMask say that they can do nothing to help and blamed me for disclosing my secret phrases. There is no chance this happened. Never again will I use this excuse of an exchange. Be warned everyone.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

My name is Indra Tamang I am victim of…

My name is Indra Tamang I am victim of MetaMask. My agent Jeferey from Voltrax opened me an account with MetaMask but secretly he as the 12 phrases. He run my MetaMask account himself and took all money to his account. STAY away from Meta Mask is not right crypto wallet. STAY AWAY from MetaMask which is big place for scammer.

19 February 2024
Unprompted review
MetaMask logo

Reply from MetaMask

An important part of self custody is that no one except you should have access to your Secret Recovery Phrase (the 12 word phrase)

We will never ask you to deposit funds to your account. We will never ask for your SRP.

Please reach out to our support team. Https://support.metamask.io - start a conversation button. the bot will ask a few questions, then get you connected to us.

Rated 1 out of 5 stars

Recent victim of Ice Phishing Scam on Metamask

I sent some tokens from Metamask to a hardware wallet. The procedure was complex, involving a bridge and multiple contracts. One of them was an ice phishing scam in which I was asked to approve a transfer of coins... I'm not a hardware engineer or a coder. I'm just someone trying to keep my pennies safe. But I lost a massive chunk because Metamask allows through all these indecipherable (to non-tech users) "contracts" you have to approve just to move your coins/tokens. This creates the perfect opportunity for scammers to steal people's money since we average people have no way of knowing what these complex alpha-numeric contracts mean/are.

Of course, Metamask excuses itself from any responsibility. Once again in Crypto, when horrible, billions-in-value-every-year fraud happens, the victims are on our own. THIS is a major reason for the support of heavy-handed regulation in the US. Web3 wallets like Metamask aren't doing nearly enough to protect users from ubiquitous fraud.

I've since deleted my Metamask account and will never use a web3 wallet again. Better to be cast as a (tech-) Luddite than to be wiped out financially because fintech services/products providers fail to protect me from tech scams using their infrastructure.

1 February 2024
Unprompted review

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