Metro Turizm Reviews 

My bus was cancelled by Metro. I was told I had to call myself to request a refund. This was very inconvenient as a foreign traveler. Based on this experience, I won’t use Metro again.

Hello,

I took metro line 4 from Sabiha Gökçen International Airport while staying in Istanbul. Unfamiliar with the Istanbul metro system, I trusted your travel agency to get me there. However, I discovered that your agency charges exorbitant prices to tourists. I asked for a single-ride ticket and found out I was actually paying for a pass valid for only one day. After asking around, I realized it was a scam.

Thank you.

Honestly, the worst bus operators you can travel with. I had the misfortune to travel from Sanliurfa to Yozgat using a Metro bus service. The staff were rude and would make unscheduled stops to transfer goods to unmarked vans on the side of the road. Sometimes these stops would last nearly an hour as they would wait for the van to arrive. I've travelled with them a few times now (out of necessity) and the drivers and hosts are almost always arrogant, rude and drive recklessly.

If there is an alternative, do not travel with Metro!

My experience was terrible. The waiting room was cold, and lots of delays

DO NOT USE Metro Turizm, you will be regretting the guy at Gerome bus station must be fired he has Incredibly rude customer service at Goreme Metro office. No notifications that bus was cancelled till we arrived at the office, said bus has been cancelled although the bus was still on schedule he refused my ticket which I booked online through obilet and ask me to give him cash instead when I tried to contact customer service he started screaming at me he refused me any help I had to go to another company and booked with them it cost me $21.00 and three hours delay

Please avoid this bus company at any time they are bunch of scammers at Gerome bus stop and this guy must be removed

Incredibly rude customer service at Goreme Metro office. No notifications that bus ran late till we arrived at the office, said bus will be 1 hour late.
When I went down to ask again, the guy at the office in a very loud and rude manner said “your friend already ask why do you ask again?” in a very aggressive way. I explained I wanted to know if it still coming as scheduled or even later now, he kept repeating why do you ask why do you ask!!!!
guess what??? the bus turned out more than 1 hour late!!!
never been this ashamed and disappointed with a transportation service, if you dont have the patience to handle customer not even in a difficult situation, dont bother working at that field.

On fair note, the bus was clean, looks new, the conductor was polite, hot drink and soft drink offered. Smooth journey.

Will I use this service again? no if I have to deal with that incredibly rude staff at Goreme office

Most horrible bus company ever. They don’t care about time we have been delayed an hour the bus is dirty and the staff in the middle rude and racist and services is horrible too. I do not recommend any foreigners still not to use this bus company called Metro.

Rude staff, awful experience

Disappointing Bus Journey from Göreme to Antalya.
I recently took the bus from Göreme to Antalya and was quite disappointed with the experience. While I appreciate that they provide coffee and soft drinks on board, the overall journey felt unsafe and uncomfortable.

The biggest issue was the drivers—especially on the stretch from Konya to Antalya. They were constantly smoking while driving, which not only made the bus smell terrible but also raised serious concerns about safety and professionalism. For such a long trip, passengers expect a clean and secure environment, not to be surrounded by cigarette smoke.

I would not recommend this bus service unless they make improvements in maintaining basic comfort and ensuring drivers respect passenger health and safety.

There was no entertainment on board, no usb charging & no WiFi despite these being advertised. Neither the driver nor conductor spoke any English and they stopped for driver & conductor to smoke at the roadside. The bus arrived 30 minutes late.

Bought a ticket from rize to batumi. Direct bus. Bus did not show up. No communication in any form. No apologies. I lost one day of my holiday and had to book a new hotel and lost the already paid hotel booking in batumi. I would like to sue them out of business.

From Konya to Adana on the 5th of November 2024 leaving at 12 am: one of the "helpers" grabbed my phone, was very hostile and checked my pictures. He probably thought I took pictures of the ladies sitting near me.

So, my experience was unpleasant and violent.

Metroturizm office (Kayseri Otogar) sells tickets few minutes before departute for bus that was already late without information about it. 4 people in office, none knows language other than turkish.

The bus seats were pretty comfortable even though the bus itself will need some attention. The drivers window couldn't be closed properly so ithe wind made significant noise during the whole overnight ride. Also all of the crew including driver smoked during the ride! Even though smoking is illegal in any public transport in Turkey. I asked them to quit it but they did only for a while and than again. Smelled quite bad so I couldn't sleep and my eyes were burning. This was on 1 of October on line from Istanbul to Göreme.

I travel from turkey to bulgaria on 23rd september 2024 cant remember the reg number of the bus we pass the border around midnight the buss colour was blue and the host on the bus short lady was very disrespectfull i will never use this company again and it was not only me who was not happy most if the passenger was complaining about her someone should take an action about this host asap

Appalling Experience with Metro Turizm

My recent journey with Metro Turizm was an absolute nightmare. The departure address on my ticket was incorrect, causing me to waste time waiting for a non-existent bus in the wrong part of the city. Upon finally reaching the ticket office, I was met with mockery and dismissal. The staff initially refused to acknowledge their error, and even when they did, they refused to provide a cash refund. Instead, they offered a "refund quote" which never materialized on my card.

The company's customer service is as disgraceful as their operational incompetence. This experience was utterly unacceptable, and I strongly advise against using Metro Turizm's services. Save yourself the hassle and choose a more reliable transportation option.

I booked a ticket from Kutaisi to Kobuleti via the Georgia metro website. When the bus did not arrive I contacted the company. They admitted that they do not service the route and agreed to return my payment. That was more than 60 days ago.
GEORGIA metro bus are the very definition of a scam
Ie: "a fraudulent or deceptive act or operation".
I would report them for breaches to consumer legislation. However the form must be filled out in Georgian

I am extremely disgusted and disappointed with the level of service (or lack there of) from your company today. We had pre booked your bus from Göreme to Antalya.

We boarded our bus 30 minutes after our original departure time - which we understand can happen from time to time.

Upon embarking onto your bus there were no checks of our tickets. The air con was also clearly not working. We indicated to the staff members politely multiple times with no change.

All members of your staff smoked the entire journey. One member of your staff spent the entire journey underneath the seating area in the hold (with our luggage). It is illegal to smoke on any form of public transport in Turkey. There were young children on board your bus with their parents, directly inhaling the second hand smoke of your workers. This is completely unacceptable.

There was absolutely no communication as to when we would stop for toilet or food breaks.

Your young staff member continuously mocked us and laughed in front of our faces to other Turkish speaking members on the bus. This happened on multiple occasions, which as a traveller in your country is absolutely disgusting and extremely uncalled for. We felt awful the entire journey from these interactions. I would never do this in my own country and I hope your staff members can learn to do the same.

Our estimated arrival time was 8pm into Antalya. We ended up arriving into Antalya at 11pm. We attempted to call your service the following day with your line saying “this line is not receiving calls at the moment”.

I would like to reiterate again how highly disappointed I am with your service today. I have travelled all over the world and this is BY FAR the worst travel experience I have ever had. I will never be using your company again and would not recommend your services to anyone travelling through Turkey.

I hope that this review and that you can make the appropriate changes to your service.

*0 stars if we could*
This bus trip was indescribably horrific and unequivocally the worst experience my friends and I have ever had on a bus trip.

We were catching this bus from Goreme to Antalya - what was supposed to be a direct, 8 hour journey. This drive took us 11 hours and was utterly awful.

The staff were unbelievably rude, disrespectful, inattentive, lazy and simply disgusting. Despite it being illegal to smoke in public transport, all members proceeded to chain smoke within the bus for the entirety of the ride. They were smoking at the front of the bus, in the baggage hold and for the full 11 hours. The bus stank of cigarettes and there were even children on board who had to breathe in this second hand smoke.

The bus continuously made unnessecary stops on the sides of roads and at random, remote locations so the staff could have extraordinarily long breaks (not sure why they needed them because they appeared to be doing nothing). At one point we were using google maps to track our journey and it said there was 3 hours and 44 minutes to our destination, an hour later we had made 15 minutes worth of progress. The stopping was relentless.

My friends and I were aggressively told not to talk on 7 different occasions, multiple of which when were not even speaking/had not spoken for an extended time. Although all passengers who spoke Turkish were allowed to speak as they pleased.

We were made to feel uncomfortable, like we could not move or make noise and there was absolutely no effort made for them to answer any queries we had. We were ignored numerous times when even asking about things like air conditioning. We do not speak Turkish so I can understand this is a barrier but we tried to use google translate etc and were met with ridicule, mockery and flat out rudeness.

I would not recommend this bus company to my worst enemy. I would rather crap in my hands and clap before getting into another Metro Turizm vehicle again.

The bus is too late. The worker, especially in Kapadokya, Goereme is so unfriendly, does not know anything. I regret buying ticket with this company.
Autobüs çok gecikti. Çalışan insan hiç bir şey bilmiyor, soru sorduğunda çok kötü davranıyor. Çok pişmanım.