Market Harborough Building Society Reviews 

866
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 498 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making interactions pleasant and productive. People frequently highlight the excellent customer service, noting quick response times and efficient handling of inquiries and transactions. Reviewers appreciate the straightforward processes and the staff's deep knowledge, which helps in clearly explaining options and resolving issues. Many consumers describe their overall experience as outstanding, feeling reassured and satisfied with the personalized approach and support received. The ease of account setup and the ability to speak directly with knowledgeable advisors are frequently highlighted as key benefits.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, first-class, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process straightforward and... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick answers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointment had been made via Head office but this communication hadn't come through to the local branch. The team swiftly responded, found a room, made a coffee and provided space to talk over our ne... See more

Rated 5 out of 5 stars

My wife and I visited the Kettering branch this morning to make some changes to our savings accounts. We were seen straight away by Laura who quickly understood what we wanted to do. She was very frie... See more

Rated 5 out of 5 stars

Visited the Kettering branch today and l was served by Elvira. Lovely and friendly, she dealt with my enquiry, very professionally and had great attention to detail. Very happy with my visit a... See more

Rated 5 out of 5 stars

I wanted to close my account as there are no branches near me anymore. I spoke to Rachel at customer services and she was extremely helpful, patient and very efficient. She helped me go through the re... See more


Company details

  1. #3 of 4 best companies in Building Society
  2. #36 of 108 best companies in Financial Institution
  3. #9 of 24 best companies in Mortgage Lender
  4. #6 of 19 best companies in Savings Bank

About Market Harborough Building Society

Written by the company

Since 1870, we have been owned by our members and have continued to evolve, innovate and, importantly, continue to always put our members first. That’s why we’ve remained a trusted provider of mortgages and savings for over 150 years. You can find out more on our website, clicking on the below links: Savings Mortgages Thrive Agenda Our branches Contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

866 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(866)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service at Market Harborough Building Society

I phoned Market Harborough today and spoke to Emma, I found her to be very understanding and helpful with my problem, she said she would phone me back when she had sorted everything out for me. A while later Emma did phone me and had straightened out all my account for me. I would strongly recommend this building society and Emma who is kind and very considerate

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, person-centred customer service from Laura today. Visited the kettering branch with my elderly father, who doesn't hear very well. Laura explained everything thoroughly, in simple clear terms, in order for my father to make an informed decision. Great, personalised service from a local Building Society. Thank you.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Went in to open a savings account,i…

Went in to open a savings account,i knew which one i wanted to open.
Did the tranaction quick and thorough, explained everything and gave me some information about the account l opened. Gave me information on other accounts if in the future i like to open another one.
Andy was very helpful and welcoming as new customer, was satified with my transaction .

22 June 2026
Unprompted review
Rated 5 out of 5 stars

What nice people!

Oh my goodness, what a breath of fresh air these folks are!
Having spoken to them over the years and again today I always find they are so polite, take their time - never hurry or make you feel you a problem client!!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with MHBS for over 55 Years…

I have been dealing with MHBS for over 55 years, firstly securing a mortgage from them when I firstly got married.
Since then I have always used them for safe keeping of my monies over the years.
From when I first stood in front of their Manager a "Mr Mee" to discuss my forthcoming marriage and need to buy a home all those years ago until the present day everyone at MHBS has been firstly professional and VERY, Very helpful to me, my wife and family.
MHBS is FIRST CLASS

Paul & Sandra Joy

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Login and withdrawal help

I spoke with a helpful and patient lady called Emma. Talked me through my login in issues and withdrawal process. She was professional, well mannered and knowledgeable...a great combo!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Very plesant experience

Very plesant experience. Emma was helpful and walked me through each step which i needed help with. Task was easy to complete with emmas help and it took minimal time

18 June 2026
Unprompted review
Rated 5 out of 5 stars

The branch at Kibworth

Visit to the branch in Kibworth to get interest figures, efficiently dealt with and Jay upgraded one of the accounts to get a higher rate of interest which she told me about. All the staff there are always friendly a d helpful.

16 June 2026
Unprompted review

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