Ordered a bike on the 11th of september. On the 21st I've mailed to ask when the bike was scheduled for preparation because I've read there were some delays possible. I've got a quick response... See more
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See what reviewers are saying
Excellent service. New CUBE e-bike arrived on time and pre-assembly correctly done. Good pricing also and only €10 packing and courier charge across Europe.
MHW Bike works well and the response time of their customer service is exceptionally quick during your decision process and before the payment is made. Unfortunately, the response time rapidly slows d... See more
I'm satisfied with the quality of the shipment and the very kind service. What holds me from giving 5 stars is the fact that the range of body length given on every Cube website in practice is correc... See more
Company details
Written by the company
Competence and many years of experience are the prerequisite for a long-term successful company. Our well-trained team ensures that your order runs smoothly. Whether telephone advice, friendly e-mail correspondence or complete invoice and logistics management - with us you are always on the safe side.
MHW Bike-House GmbH
Written by the company
- Bicycle online shipping
- After we have received your order, your desired bike will be individually assembled by a specialist, tested and, after a final inspection, packed safely and professionally so that it can go on its long journey. You will receive your bike fully assembled and adjusted. Just straighten the handlebars and tighten the pedals - and the fun can begin.
- Huge stock and fast shipping
- We have extremely short delivery times, because we have almost every bike model from our store in our main warehouse. So there is almost no loss of time, and already a few days after your order you have the parcel service with your bike standing in front of your door.
Free shipping for bikes and e-bikes
Many products even with immediate shipping
Shipping to almost all of Europe is free from 50€ order value!
Contact info
Schmollerstr. 43, 74523, Schwäbisch Hall, Germany
- 0049 791 9566 8950
- info@mhw-bike.com
- www.mhw-bike.com
3.7
Average
796 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Excellent and fast service!
Delivery of the bike took a good week from the order.
13 April 2024
Cheap price for good quality and fast…
Cheap price for good quality and fast delivery, thank you!
3 April 2024
Stellar blue scott
Stellar blue scott - The bike looks black! I wanted a blue bike
I cannot be bothered to ship it back especially after assembling it, but i find the picture on the mhw website to be inaccurate and misleading!
27 March 2024
Great customer experience
There were no hassles with ordering and receiving the item—even staff responses to questions were timely.
28 March 2024
Package came heavy damaged
Package came heavy damaged, bike also with paint damaged, I mean paint splattered not scratched. Dropper post wasn’t installed, as client service promised that if i order one with the bike. Fork plays in the neck of the frame instead of being tight. But client service was ok and they give me a lot of options and for the moment i’am satisfied with these options, they even give me payment compensation for damage paint.
27 March 2024
dissapointing
The good thing: I received a bike
The bad things:
Although I ordered a Ghost Square Cross 2023 bike, the specifications of the bike I got were quite different.
I was honestly really frustrated no one checked before delivering the bike. That's very unprofessional.
Not only specifications are different but even the bike looks different compared to pictures on the website.
Instead of 27 gears, i got 10. Instead of a Shimano shifter, I got a Microshift. And if I dig deeper there are even more unmatching parts.
The box the bike was delivered with was damaged too.
I only give 2 stars and not 1 because the bike was delivered fast and it was the right model, but the wrong specifications.
16 February 2024
Excellent store
Excellent store. Bike was delivered very quickly with perfect condition
11 March 2024
Excellent!
Great service, helpful personnel! Bike arrived earlier than expected! Very happy!
8 March 2024
Excellence servise and product
6 March 2024
Communication is very pleasant and…
Communication is very pleasant and informative. The purchase and delivery to Lithuania went quite quickly. I received the bike, everything is fine. I am very pleased and already enjoying the ride.
28 February 2024
Great service
Great service, bike arrived in about 4 days to Romania. Customer service was very responsive, literally responding to my email questions within a matter of minutes.
20 February 2024
Great communication and fast delivery.
16 February 2024
Delivery took a bit longer and some basic mechanical skills required
Bike and delivery was ok, a bit longer than expected. For assembly you need basic skills and if you are not german speaking you need to translate the instructions, some basic given in english. Overall a great bike.
5 October 2023
Unprompted review
VAT ilegal charge I try to buy an ebike from this seller…
I try to buy an ebike from this seller but they insist to apply an illegal vat charge of 23% to delivery in Portugal.Since January, 2023, the official VAT tax rate for ebike and bicycles is 6% in Portugal. It is unbelievable that they want to persist overcharging the portuguese consumer and apply an ilegal VAT tax.
13 February 2024
Unprompted review
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