MIAB Reviews 

199
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficiency and comprehensive support. Reviewers highlight the exceptional customer service and the team's responsiveness, ensuring queries are answered quickly and processes are smooth. Many consumers note that the staff go above and beyond, providing proactive and knowledgeable assistance throughout the entire process. This dedication results in a stress-free experience, with customers feeling well-supported and confident in their coverage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, consistently highlighting its efficiency, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance broker
  2. Business insurance company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(199)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Comprehensive & Informed Renewal

Louisa contacted me in good time to discuss the annual renewal. Meeting on Teams made the discussion more interactive which left me with confidence that the cover was both suitable and adequate. Louisa was very pleasant, helpful and not pushy. Due to the unique nature of our business (GP Federation) finding MIAB last year was a relief as other brokers I tried weren't able to offer anything suitable.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for going an extra mile when…

Thank you for going an extra mile when finding out the details about my inquiries. An insurance Advisor Jacqui was proactive and helpful. I appreciate the accuracy of the information provided, and help in regards to my policy expiration date!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Tracey

Tracey, as always, has sorted our issue super quick. Really efficient service. Thanks again !

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service as always

Outstanding service as always. I've been using MIAB for many years. All the staff are amazing and Ms TD has been particularly competent and extremely effective in sorting my insurance out. Thank you to all the team at MIAB.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been with MIAB now for about 4…

I have been with MIAB now for about 4 years. Tracey is amazing. Prompt and friendly and always follows through despite the delayed feedback from the insurer at times. She is an asset to your team. And definitely a reason why I stay with MIAB.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Tracey was Above and Beyond!

I’ve had the responsibility of renewing my company’s insurance policies for the past two years due to management changes—without prior training in this area—and I can confidently say that Tracey at MIAB has been a lifesaver.

Navigating insurance, especially in the Health Tech sector, can be daunting. It’s been a steep learning curve for both me and the company, but Tracey’s expertise made the process incredibly smooth. This year, we identified that we lacked the right Medical Liability coverage and were missing key policies that were crucial to our business. Without Tracey’s guidance, we would have remained exposed to significant risks.

Her responsiveness and understanding ensured that we not only secured the proper coverage but also negotiated a great deal for retrospective cover! She took the time to explain everything, answer all our questions, and tailor a solution that fit our exact needs.

MIAB’s service is great, and Tracey is an absolute credit to their team. If you’re looking for an insurance broker who genuinely cares about your business, looks out for your best interests, and makes an otherwise stressful process seamless, look no further!

Lucie - Ted's Health

20 January 2025
Rated 5 out of 5 stars

I’ve had the pleasure to have Tracey as…

I’ve had the pleasure to have Tracey as my broker , arranging my dentist indemnity insurance the past four years, through MIAB , I can’t recommend her and MIAB highly enough for looking for the best option that suit my needs.
It has always been professional and straightforward.

Don’t look anywhere else 😀

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Renewing Insurance for PCN

Renewing insurance this year for PCN. Excellent service. Tracey dealt with all our queries promptly, responding to emails and sending out documentation. Would highly recommend using MIAB.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Happy with their service

Happy with their service 💯

Whenever I’ve had questions or needed assistance, Jacqui Adamson has been prompt and efficient.

Highly recommend

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Billie was personable & knowledgeable and dealt promptly with queries and requests for changes. Reasonable price too for our practice insurance.

30 October 2024
Unprompted review

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