Mia Melon Reviews 

I needed to exchange my coat as the first order was too small. I had a trip coming up in a week and they were able to send it out right away from the warehouse so it reached me in time. I also asked a lot of questions about the fit of the new jacket and they were very helpful so I could make a good decision.

Terrible and disappointing company. I’m another kickstarter backer who supported the company several years ago for several hundred $ and never received a product. I’ve tried reaching out to the company through various methods with no response. This seems to be a trend with Mia Melon. Do not support or buy from this company!

Such beautiful, unique outerwear with vibrant colors and gorgeous cuts! Really great customer service too, such a lovely company. I got my first Mia Melon jacket three years ago, and I keep coming back to expand my collection.

My initial purchase put customer service to task, to which Tanya stepped up. Utilizing her knowledge of miamelon merchandise, she suggested an alternative to my original choice, and authorized its speedy delivery in time for my trip. Never has a customer service experience been so pleasant! And the coat is a perfect fit, the color stunning, and the style flattering.

I am so impressed with the quality of this wool coat. Since I received it I’ve been wearing it every day in heavy snow and rain. I only wear a thin long sleeve shirt under and the coat is plenty warm. Beautiful details, amazing fabric, and the fit is so flattering. I really want a second one in a different colour because I love it so much. Customer service is great too.

Fraud, beware! Ordered from this company, they promise to deliver but it never arrives. I contacted them a number of times via email and Instagram, they just ignore me and block me. Very dissatisfied. I would rather put my money to charity than to this company. If Mia Melon needs financial help, they should at least tell us. Ignoring us is the worst treatment to your customers!

My reply to Mia Melon:
I am backer #38 on your Kickstarter project: Sustainable Fashion High-Performance Wool Coats, created by Todd Listwin. No coat has been sent to me in Sydney Australia and you have ignored all my emails and Instagram messages. Very disappointing with the company's honesty!

Updated review:
I have received the coat and love it very much. It is warm and stylish. Unfortunately one button is broken when I first received it. However it is not a big deal. If the delivery process is not that troublesome, I would order from them again.

I love these coats!! The quality and craftsmanship is unparalleled. The design, the colors, the fit, absolutely top quality. My first coat is over 5 years old and I STILL get compliments on it. Customer service is outstanding. I accidentally left my coat at a friends' so used this opportunity to order a new one! Unfortunately, I ordered a size too small. Tanya was very helpful and sent out my replacement immediately!! Thank you, thank you, thank you!

Edited for detail:
Even though over the years I have had problems with lengthy shipping times, weird sizing issues and being given a $75 USD credit that never worked and that no one would respond to questions about, they make some nice coats for Pacific Northwest weather. I bought 2 on sale in December because I lost weight and needed to size down. Their sizing is so erratic that one size down was way smaller in shoulders and arms. I gave one to a friend and emailed to exchange the other. Miraculously Tanya responded on January 19 and said the larger size was in stock in their store and she would mail it out with tracking. When I called to check after no follow up she replied on January 25 that they would ship the coat from Vancouver store that Friday with tracking. No response to February 2 email asking about status or February 3 email noting that their service phone line was now disconnected. On February 8, Google maps said their physical store in Vancouver is permanently closed. After posting complaint here and at BBB got an email March 1st apologizing for confusion and saying they couldn’t find tracking, and would send a different color coat from US warehouse. Was then sent an order confirmation/packing list headed CUSTOMER PO SUMMARY FOR FALL 2018 (?) and email saying I would be getting a tracking number from USPS. Got another email on March 10 saying order had shipped.
The USPS tracking link says a package is currently (as of March 16) moving through Illinois after leaving Blaine Washington warehouse on March 13. This is sad since I live in British Columbia very close to Blaine. So we’re going on 2 months now since I started trying to exchange, and I hope the coat shows up soon.

It’s really sad they are so erratic because there are some beautiful coats if you can ever get them!

I have bought a Mia Melon jackets in the past for myself, my mom, and a friend and really like the brand. I finally decided to get one of the wool coats and was so excited. When they sent me the coat, it was the WRONG COAT. Like others, I wrote several emails, and called and didn't get a response. Once I got lucky and somebody picked up the line and after reviewing the photos I sent, confirmed it was the wrong coat and said they would ship me the correct one right away. I sent back the wrong coat and thought everything was settled. It has now been weeks and I have still not received my coat and have had my money stolen. The company can clearly not handle orders and should be forced to stop accepting orders. I'm so disappointed because I have liked and supported them in the past and now feel cheated.

I ordered two jackets for a total of $330. My credit card was charged the full amount. I received an email order confirmation and was then ghosted. No shipping confirmation. It’s been 16 days and my 3 emails have gone unanswered. I tried the customer service phone number too and a recording said it’s been disconnected. What a huge disappointment. Mia melon is taking customer money and not fulfilling orders. That’s fraud.

Never received the jacket I paid for. I've emailed many times about it. I have received one email about it, but have not heard anything else. Terrible company, terrible customer service.

Excellent services from the staff! I bought a Stella jacket and later found a tiny defect on one button. The store manager offered to bring it personally to a seamstress to fix, or to send me a new one. I chose the latter. I got reply the very next day that a replacement is already on its way. This company really stands behind their products. The quality of the jacket is fabulous and it's stylish and versatile.

Recently exchanged the Stella Insulated jacket for a different size. Tanya was very helpful in determining which size and style would be the best fit given what was in stock. My first color choice was sold out and settled oxblood. Turns out the color is very pretty in person - almost sharkskin in tone. Overall I would add sizing is difficult to determine on website, I recommend if you have any questions to email or call customer service.

I am pleased with my jacket, it has kept me warm and dry. I do wish the sizing was more accommodating of wide hips. I went up two sizes in order to have enough room and now my jacket is looser in other areas but overall it's a nice coat and staff were very helpful.

This is the best jacket I have ever owned. It is warm, waterproof, durable, comfortable....and most of all I get compliments every time I wear it. If you want to have compliments daily, you need to own one of these amazing jackets!

I love my Mia Melon jacket. Fits me so well, quality is great, perfect for outdoor times in the windy and rainy Vancouver winter.

I recently ordered the Whitney jacket and 2 of the Harper ponchos. The Whitney runs very small. I typically wear an XL and ordered a 1X for extra room. I was not able to zip the jacket up. The ponchos do not fit as depicted on the website. The shoulder area is quite narrow and causes it to bunch up around the neck and force the hood upwards, even on my teenage son who is 5'11" and 145 lbs. I sent an email to customer service and they promptly sent out the jacket in 3X and an RA for returning my original order. The 3X fits exactly as I was expecting in the 1X. Aside from the hit to my ego having to order 2 sizes larger, I love the jacket! Customer service was prompt and excellent. I gave 4 stars due to the sizing issue of the jacket and disappointment in the fit of the ponchos.

Great product! Love my coat: warm, stylish, versatile and not very restrictive! I wear it daily and love every minute of it. I especially like that their coats come in fun colors! Overall, great purchase and customer service is great! Only small negative, water proof for rain but not if submerged so likely would get wet in a persistent downpour, but this isn't surprising to me: it is fabric afterall, not a tarp.

After waiting a month to receive two coats (with no response to my attempts to ascertain delivery status), I finally received my items only to have the fit not work with either coat. I reached out to process the return the same day they were received but after 18+ days, there’s been no response. Incredibly disappointing experience for what looked to be such a promising company.

In love with my new coat! I got the Hailey, insulated wool for horrible long MN winters. The weight is lovely. I am 5’4, 140lbs and ordered the medium to fit a sweater underneath. I only just got it so I can’t speak to the longevity. Communication is slow, it’s a small company, but persistence and patience helped. I received the maroon coat but requested to exchange it for the grey because the material does attract hair and lint very badly. The grey hides it much better than the red. They shipped my replacement quickly before I even sent in my return and were always very kind and professional in their communications. They answered all my questions and were very helpful. I was worried about ordering from them based on negative reviews but very glad I did. I would say definitely order, but expect slow communication and just be patient with a small company.

I ordered two Mia Melon jackets in early 2021. The Chloe Trench was fabulous for one season of wear, then the zipper stopped functioning well and the shoulder seams started coming apart. The lining fabric in the Stella Insulated Rain Jacket is terrible. After just a handful of wears the insulation was poking through in hundreds of spots. Still, I loved the look Mia Melon's jackets and when I was in the market for a lightweight rain shell for a trip I was taking in October 2022, I ordered another Mia Melon coat. The website states that orders go out within 3-5 days. After not receiving a shipping notice after this timeframe had passed, I reached out 3 times by email and text to check the status of my order. I did not receive a single response or update, the order eventually shipped much later than promised without a word from Mia Melon. This will be my last purchase from this company for sure.