Mia Melon Reviews 

I had to facilitate an exchange of a coat as I got the wrong size. The customer service was extraordinary (thank you Tanya) getting back to my e-mail on a holiday and facilitating everything very quickly. The coat is an exceptional quality. Thanks!

Love your quality and customer service, we have bought from y’all for years and love your products!

Backers who were charged for coats during the Kickstarter campaign that ended on 04/26/2021 have still not had their coats delivered, and nobody from the company is taking any actions to update backers, refund them, or fulfill the goods that they had sold via the crowdfunding site. I have filed a complaint with the BBB and received no response.

Edit (03/01/2023) Below, someone from Mia Melon said that CS had gotten back to me about my missing reward. I have not received any such correspondence from their customer service team.

The last time I was in contact with someone from Mia Melon was on October 7, 2022. They said that they would “still ship but also offer you some store credit compensation for the delay - CS will reach out to you from here”. They have since blocked me from that Facebook messenger chat and from leaving comments on their Facebook posts.

Tanya in CS did respond to Steve's email on 12/22, as reported here, with questions about the return, which he answered immediately. But he has not yet received the authorization to return the order. That Steve is about to leave town and might have to travel with this package isn't really Mia Melon's fault, but prompt response would preclude this absurd exercise.

I’ve been wearing this jacket for over 5 years and it still holds up great!
This jacket is obviously of high quality and I recently got one of their backpacks for university. I had no problem with customer service.

I have had a Mia Melon jacket for a few years now and love it! It’s survived me wearing it daily in all kinds of weather. I recently purchased a new one that I know I’ll love just as much.

I’ve received great customer service as well. Can’t recommend this company enough!

I see lots of bad reviews, too bad as the quality of their jackets is great. I've been wearing my One Man Outerwear jacket proudly for a couple of years now. It looks sharp, I get quite a few compliments and it's my go to jacket for business meetings too.

I ordered two jackets in July 2022, neither of which fit. When I contacted Mia Melon to return them I was told I would only get store credit (which was not at all apparent when I made the initial purchase). Because of this, I decided to get a size exchange for one of the jackets, but that one also had fit issues. When I contacted them again for another return, they ghosted me. They never responded to multiple emails and phone calls, and I never got a refund or even the promised store credit. I’m stuck with a coat that doesn’t fit and I can’t return, and I’m out $275. It’s been five months since the initial order. Don’t give your money to these people under any circumstances.

I’m still waiting 2 months later for my order. Repeated calls, texts, and emails to customer service have been unanswered and ignored. It’s incredibly disappointing, and I’ve found many reports to the BBB that reflect my exact experience. I’m unsure if the company is bankrupt or if something else unsavory is happening, but I won’t be shopping with Mia Melon again.

I ordered a coat on 11/1/22, I still haven’t gotten it. I made the mistake of ordering an additional coat on 11/5/22. I haven’t gotten either. They responded to an email on 11/15 saying my package will be shipped from the Vancouver store and one item was back order. The item from the Vancouver store was never shipped.
I then purchased coats from Eddie Bauer because I needed a coat for a trip to Europe. I’ve emailed them trying to cancel one of my orders since I bought a different coat (I would like one of the coats still). They haven’t responded but did send me a new email saying something (no order number) will be shipped soon. I don’t believe it will be since I’ve told that before. If shipping does take a month or more then please update the website. Don’t sent emails saying it will be shipped soon (2 weeks later it hasn’t been shipped) and promptly respond to emails.

I bought my wife and myself new coats for the winter. I purchased their waterproof wool coats. The coats came within 14 days of me placing our order and the value and quality was much better than what I was expecting. Now we have been slammed with hard rain and snow and the coats are keeping us warm and dry as advertised. The performance is what is inspiring me to do this review. My wife also just loves her coat, we highly recommend a Mia Melon or One Man Outerwear coat.

I made an online purchase of two coats from Mia Melon via their website in the spring of 2018. Even after an exchange of one of the coats, nothing fit correctly so I requested to return everything. My returns were delivered and accepted by Mia Melon, and finally on May 17, 2018, Mia Melon's customer service confirmed via email that my store credit was activated in the amount of $269.35 USD, and it would never expire. On Tuesday, November 2, 2022, I attempted to make a purchase on miamelon.com in order to use the aforementioned store credit. However, when I entered the code associated with my store credit as directed, only $20 was taken off the total, not the amount of my store credit. I immediately contacted shopmiamelon at miamelon.com to alert them of the problem. After 48 hours and no response, I emailed again on November 4. I also sent a text message to 604-423-2822, the number listed on their website noted as "fastest response," on November 7 and never got a reply. I sent a follow up text on November 10, and still nothing. The business has responded that is information is not valid, but I want to note they have updated their website to say this number is voice-only AFTER I submitted this review. I visited the site multiple times and the contact number noted did in fact state customers could send text messages. In this time frame, I have also posted and sent several messages via Mia Melon's social media channels, Facebook and Instagram. They have neither acknowledged receipt of these messages nor responded. I'm at my wit's end trying to reach someone at Mia Melon to resolve this issue, as $269 US is a lot money that I would prefer not to lose. While I do think their products are high quality, I would NEVER recommend anyone purchasing anything from Mia Melon. EVER. Their customer service was iffy at best four years ago, and as other reviewers have also experienced, it's now simply nonexistent. At this point I have filed a civil claim against them in an effort to get my money back since the window for disputing the original Paypal charge has long since passed. The business responded with an intention follow up with me to resolve the issue, and it has been one week and surprise surprise - ZERO follow up. No email or phone call from Mia Melon whatsoever. Shameful! This company clearly engages in deceitful and fraudulent business practices and they should be shut down immediately!

Similar to other previous reviews, I ordered my coat in mid-October, received an order confirmation email, the cost appeared on my credit card report, but I never received the coat or an email stating it was shipped. Similar to others, I emailed them but never received a response. I also tried calling but have never reached anyone or been able to leave a voicemail. What is so frustrating is that the website has been updated so the company is clearly still in business.

This company has a lot of bad reviews of late and I wish I had realized that. I placed an order and it’s been a couple weeks and I have heard nothing back. Called, texted and emailed. They state on website orders ship in 2 to 3 days usually. I get there can be delays but where is customer service? I have tried and tried to get a hold of someone. I guess I need to try and get my credit card company to reverse the charge because of course charged as soon as I ordered. Why should I pay for nothing?

Ordered and then no followup whatsoever for a month. I reached out over text/email/FB/IG, nothing. I read these trustpilot reviews and immediately asked Paypal to investigate, so hopefully I'll at least get my money back. Strange thing is, they continue to post on IG and they even responded to one of my comments telling me to get in touch with them via a different email. But of course, no response. I think this is either fraud or something else. Since they used to seem to have good reviews, I wonder if the company got bought out and became a scam. I mean, they're not "out of business" because they continue to accept money and continue to advertise on social media. I wonder if a class-action lawsuit can be filed?

Update: they told me to reach out to tanya@ but I had already written to that email seeing that response to other trustpilot reviews with no response

Second update: lol, they said they can't find my order using my nickname here, but my email address is literally this nickname @ gmail.com, so it just seems like they're avoiding responsibility. Also, I wrote from my email address to 3 of their different email addresses, so why not just respond there!?!?

Do not order from this company. Made an order, was charged, merchandise was never shipped. There is no way of contacting or getting a response from this company despite multiple attempts on multiple channels. It is either a scam, a fraud, or they have gone out of business. If you have been unlucky enough to order already, try to dispute the charge with your bank sooner than later.

Not to be trusted. Trying to return something and they do not respond. Phone number for customer service is bogus, "not in service." They don't respond to emails or chats.

Shipping takes months and returns are a nightmare. This is a big deal because the sizing is way out of line with standard American sizes, you will DEFINITELY need to exchange. And good luck with that. They only offer store credit. After I ordered a size up from usual and still couldn't wear it because of the weird cut I tried for months to do a 2nd exchange but they just won't return my emails. These coats are not cheap. Seems like their plan is just to keep people's money after a return.

I don't know for sure, but I'm guessing that this company is going out of business. I ordered a jacket through Kickstarter and even though the jacket is in stock on their website, I have not received my jacket. The sad part is that I trusted them because I've ordered many jackets from them on Kickstarter and have always received them. Bummer, because I really wanted the jacket.

BEWARE: THIS COMPANY IS EITHER FRAUD OR GOING OUT OF BUSINESS. OR
BOTH. This company has strung me along for over 6+ months telling me that they were
going to send a jacket that I paid $199.00 for. After the item never showed up >>> They
texted and emailed me back telling me the item was "back-ordered' or 'delayed due to
'covid' shipping issues'. It was during the pandemic, so I patiently waited. Do NOT
WAIT to request a refund or file a dispute if your order does not show up. They made
excuses for weeks until my credit card company no longer would allow me to file a dispute. They no longer answer calls, text, or email. Complete fraud. They will steal your money. CHECK OUT THE BBB report!