Mia Melon Reviews 

This company sent me the wrong item which I returned immediately with a request for a refund. I have tracking that proves the item was handed to a person at their physical location, but they have not provided a refund and will not respond to any of my attempts to contact them. They were responsive via email up until I reached-out to inquire about my refund and since then have not answered calls, chats or emails. This item was returned 6 months ago.

Unfortunately I would steer clear of this company. They have taken advantage of me as a consumer and apparently have zero customer support.

Ordered jacket was immediately was charged onto credit card, but they never shipped it. Tried to contact multiple times via email, facebook, and phone with no response. I finally had my credit card remove the charge after 3 months. I do not recommend this company.

This is the most horrible company I have ever dealt with. It is so horrible, it feels like a con job. They do not actually have a way to contact them - because they don't answer their phones and they don't answer emails, and they don't answer texts. Their "Emergency" telephone number for returns is answered "This is Tanya" - but then there is no more room for messages. And the main contact number answers that no one is available to take your call. Bye! It doesn't matter what time of day you call! So, it doesn't matter that they have limited calling times (12-5 PST) cause they never answer their phone. I ordered a raincoat and did not receive it until over 54 days later. I don't even need it anymore, cause I ordered it for my vacation - which I have already taken and returned from. And now I learn that they don't take returns of sale items. When I wrote them an email saying that I NO LONGER WANTED THEIR PRODUCT - I hadn't received the item yet - and yet they mailed it to me anyway. I believe they should be reported to companies for fraud.

If I could give this zero stars I would. Backed this company via Kickstarter in April 2021. In March 2022 they claimed they were ready to start shipping orders. To this day, 29 July 2022, there have been no notifications of shipping, all requests for information sent via Kickstarter are ignored and emails directly to the company are ignored. I am not alone in this. There are many of us from the Kickstarter raise having this experience. It appears that the coats we all paid for are now being sold via their store rather than sent out to those who already purchased them. Do not support this company!

Ordered a coat late May and they took the money immediately of course. Weeks later no word. I called 4 times, texted 4 times emailed 4 times. Zero response. Had my credit card back out the charge. What a disaster company.

Rip-off shop
This company made a kickstarter, and told everybody they are shipping everything (3 months ago), as can be seen over on kickstarter, noone have recieved anything. Cheating scammers!!!

I have orders from January never fulfilled and can't get ahold of anyone on email or text. I received one partial order with no response to missing item. They do not answer. it is ridiculous. Do not buy from them. You won't get the items, response or refund. Terrible

I ordered a beautiful jacket from Mia melon . I received many compliments when I wore the jacket out in public and was very happy with it . Unfortunately there was a tiny flaw that I found on the jacket and I apprised the co. Of that . They listened to me , took care of it immediately and sent me a new jacket . I am very impressed with their product and customer relations . Thank you Mia Melon 😀

Ordered the Lexi Coat. It arrived quickly, but didn’t fit. The customer service was wonderful. Although it took some time, I managed to exchange it without any grief. My new coat just arrived and I love it!
I can’t wait to get a full season out of it next year!

Tonya was so helpful when I was having trouble with the website. I really appreciate it!

I know that this company is managing a new customer service team but someone always got back to me. Even if it took a few days. I also know their shipping was greatly impacted as much of the world has been. Regardless of time and communication, the Haileys Jacket was well worth the wait. Its incredibly warm and stylish. A jacket I will keep for my lifetime.

I'd say terrible customer service but there isn't any. I received an oder confirmation stating I'd receive shipping updates and delivery notification by text AND email. I sent an email asking for an update after a few weeks and three days later I get an email asking to confirm delivery when I have received nothing. I have tried to contact this company multiple times through text and email but I receive no response. Apparently many others have experienced the same.

Wonderful company and product! I placed an order for a rain jacket for $200 and then that same day a few hours later it was on sale for 150. I contacted the company that same day and they were amazing! They actually refunded me $50 so I could get the jacket for the discounted price. Cannot speak highly enough about the customer service and the quality of their jackets!

Tonya helped me find a solution when the Jacket we wanted wasn’t available, and she re arranged the delivery so that it would arrive in time to meet up with my son and his girlfriend when they travel to the US.

The text based customer service worked really well and Tonya was really responsive and helpful.

I made two orders. The first order came and their items run extremely small, so I decided to reach out and cancel my second order to avoid having to pay to return it. The item was a pre-order and has not shipped. I contacted the company December 27 and they told me they would get back to me with an email and the details of the refund. After a week with no update I called them again again was told they would get back to me in 15 minutes. No one got back to me and when I tried calling back an hour or two later their phone rang and then an auto tone says "this phone is not currently taking calls." I had to try calling for another two days before I could finally get ahold of anyone. I was told the refund was processed and it would take 14 days for the refund. On the 12th of January, they texted asking if I'm sure I don't want the coats???? I asked them if my refund had not yet been processed since it was supposed to have been done on the 27th of December. No response. Today is 14 days since the initial inquiry about my refund and I still don't have my money back. I called and was told they'd get back to me in a few hours, and when they did get back they told me that now the wait time for a refund is 8 weeks. Earlier that day and two weeks prior I was told 14 days.

This company is absolutely a scam and will try to do anything to avoid refunding you. I have never even received the item and an 8 week waiting period for a return is absolutely unacceptable. Their customer service is absolutely abysmal and dealing with this company has left a very sour taste in my mouth. Just don't trust these scammers with your money!

It’s been a week, no shipping info despite their website quoting 2-3 day ship timeframe. Emailed with questions, texted two times with zero response.

Tanya’s amazing! I am buying the jacket as a gift and she’s doing everything she can to ensure I get it in time. Love Mia Melon jackets and their quality. Thanks Tanya for all your help!

Amazing customer service!! The coat I wanted was listed as “Sold Out” so I reached out to customer service to see when it would become available again. Tanya contacted me to let me know that they actually had one left on the US warehouse and that they could expedite the shipping to get it to me by Christmas, which I did! Tanya was super engaged and helpful. The coat is stylish and super warm. I just wish the the fit wasn’t so boxy…am hoping that I can discuss an exchange with Tanya either for a smaller size or a different coat…

Truly outstanding customer service experience with Mia Melon for my purchase of the One Man rain jacket.

As a business professional who meets with clients in their home(s) on a daily basis, I needed a rain jacket that is lightweight, waterproof, and looks professional when coupled with a dress shirt, tie, and slacks. The Henry jacket meets all of my necessary qualifications perfectly.

Most of the other jackets I have ever owned have all been size Large, so I assumed that size Large would work best for this jacket as well. However, the sleeves were slightly too long for me and my family members also felt the shoulders looked a little big on me too. I am 5’11” and weigh about 215 lbs. The model who wears this jacket on the Mia Melon website is listed as being 6’2”and wearing a size Medium. In the end, the size Medium did work out best for me. The customer service department was able to work with me to ensure that they shipped me a size Medium in exchange for the size Large. The size Medium fits me perfectly!

Thank you Mia Melon customer service department for working with me to ensure I got the best size.

I have sent 4 emails to get their attention about an update on my order which was placed mid-November. it said it would be shipped on Nov 30 but I haven't had any updates. I tried texting 2 days ago and calling this morning. Their voicemail box is full so there was no opportunity to leave a message. Seems like many other customers are trying to get hold of them as well.

** update** They texted me this afternoon to let me know the reason for their delay in responding which is much appreciated. My coat should be sent to me Tuesday or Wednesday next week.