I have only been using it for a few days because I was sick but the few days that I have been using it, my skin was crusty and it brought down the crustiness that it's starting to feel smooth now. So... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; ver... See more
Company replied
You’ve responded quickly when I wrote that the survey was not working. The next day I checked and I could could access it just fine’ I’ve also appreciated the notification that my order was going to b... See more
Company replied
I have purchased this cream several times and for some reason, let purchasing another lapse. (A lot going on).I noticed a difference in my skin and couldn't wait to start using it again. I'm 67 and it... See more
Company replied
Company details
- Beauty product supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics shop
- Skin care clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used the product per the instructions…
I used the product per the instructions and no change. This was a waste of my money!!
29 June 2026
Reply from MiamiMD
Hi Sharron,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not deliver the results you were hoping for.
We understand how disappointing it is when a product doesn't meet your expectations, especially when you've followed the instructions carefully. While many customers experience positive results, we recognize that skincare results can vary from person to person.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products and customer experience.
I didn't see an effective improvement…
I didn't see an effective improvement for the money spent. I used this routinely for more than 6 months no effect.
11 November 2025
Reply from MiamiMD
Hi Jennifer,
Thank you for taking the time to share your honest feedback.
We're truly sorry to hear that the product didn't provide the results you were hoping for, especially after using it consistently for more than six months. We understand how disappointing that must be, and we appreciate you giving the product a fair opportunity to work. While many customers see positive results, we recognize that skincare results can vary from person to person based on individual skin type and concerns.
We sincerely appreciate that you gave our products a try, and we're sorry they didn't meet your expectations. Your feedback is valuable to us.
I placed my order for 3 jars
I placed my order for 3 jars. Up popped an offer for 6 jars. I thought they wanted me to increase to 6 jars at a reduced price. But that offer added an additional 6 jars. I definitely didn’t need 9 jars. They keep make you offers and when you finally can check out you don’t get to review your order. It goes straight to your order has shipped. Definitely wanted the opportunity to review my order. I chose to call and cancel my order. As adding the extra products took my cost from $129 to over $500. Buyer be ware. Don’t fall for the quick extra offers. Customer service was good. They canceled my order and said it would be refunded in 7-10 days. Why so long to refund? Could charge the account in seconds. Why not refund as quickly.
6 July 2026
Reply from MiamiMD
Hi Laura,
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration caused during the ordering process.
We understand how easy it can be to misinterpret promotional offers, and we appreciate your feedback regarding the checkout experience.
We're glad to hear that our customer service team was able to assist you in cancelling the order. As advised, your refund has been initiated. While charges are authorized almost immediately, refunds are processed through the payment provider and your financial institution, which is why they typically take 7–10 business days to appear, depending on your bank's processing times.
If there is anything else we can help you with, please don't hesitate to reach out to our support team at support@miamimd.co. We're always happy to assist and will do our best to ensure your concerns are resolved as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience. Thank you again for your honest feedback.
facial cream
came when it was supposed to. too soon to see results but it applies easily and feels great. only criticism would be the amount one gets for the price. Im halfway through the first jar already. This could be a pretty expensive venture
23 June 2026
Reply from MiamiMD
Hi there,
Thank you for sharing your experience!
We're so glad to hear your order arrived on time and that you're enjoying how easily the product applies and how great it feels on your skin.
We also appreciate your honest feedback about the value and understand your concerns regarding the amount of product for the price. Your comments are important to us, and we'll be sure to share them with our team as we continually look for ways to improve.
Thank you for giving our product a try, and we hope you'll continue to see great results with consistent use!
The crepe fix did not work as expected
The crepe fix did not work as expected. Helped a little. Asked for a refund and received a gift card, which was fantastic.
27 June 2026
Reply from MiamiMD
Hi Judy,
Thank you for sharing your experience!
We’re sorry to hear that Advanced Crepe Fix didn’t work as well as you had hoped, though we’re glad to hear it provided at least some improvement.
We’re also delighted that you were pleased with the gift card option. Our goal is always to make sure our customers feel supported and have options that work best for them.
We truly appreciate your feedback.
My personal experience with Miami MD is…
My personal experience with Miami MD is they cared enough about me when they seen I was having trouble getting through for two days, so they called me on the phone and took my order. I think that is a very special caring and kind company. Thank You Dr. J and your great staff..Linda
4 July 2026
Reply from MiamiMD
Hi Linda,
Thank you so much for sharing your heartfelt experience!
We’re truly delighted to hear that our team was able to reach out and assist you personally when you were having trouble placing your order. Providing caring, attentive service is very important to us, and we’re so glad we could make the process easier for you.
Your kind words about Dr. J and our team mean the world to us. Thank you for your trust, your support, and for taking the time to recognize our commitment to our customers!
Maria was very helpful
Maria was very helpful, she understood my situation and did what she needed to do from her end, thanks girl keep up the good work.
3 July 2026
Reply from MiamiMD
Hi Diane,
Thank you so much for your feedback!
We’re delighted to hear that Maria was able to understand your situation and provide the assistance you needed. We’ll be sure to share your wonderful comments with Maria.
Thank you for your kind words!
Love the feel and notice smoother skin
Love the feel and notice smoother skin. But, unfortunately too expense for me to continue using this product.
26 June 2026
Reply from MiamiMD
Hi Karen,
Thank you so much for sharing your honest feedback!
We’re delighted to hear that you love the way the product feels and that you’ve noticed your skin becoming smoother. We also completely understand your concerns about the cost. We know skincare is an investment, and we truly appreciate that you gave MiamiMD a try.
Your feedback is valuable to us and we hope to have the opportunity to serve you again in the future.
Gabriel was very friendly and helpful…
Gabriel was very friendly and helpful and completely made me feel “heard” and made me very satisfied.
3 July 2026
Reply from MiamiMD
Hi Debra,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Gabriel was friendly, helpful, and made you feel truly heard. We’ll be sure to share your kind words with Gabriel.
Thank you for your support, and we’re always here if you need anything!
My experience with Miami MD was wonderful
My experience with Miami MD was stellar.
Their personal attention was appreciated more then I can say.
3 July 2026
Reply from MiamiMD
Hi Laura,
Thank you so much for your kind words!
We’re truly glad to hear your experience with Miami MD was stellar and that our team’s personal attention made a difference for you. We’ll be sure to share your feedback with the team.
We appreciate your support and trust!
Reply from MiamiMD
Hi Diane,
Thank you for your feedback!
We’re glad to hear you were happy with our prompt response. We truly appreciate your support and are always here if you need anything!
Updating my original rating
Updating my original rating. The order via phone went extremely well after having issues trying to purchase online. I just received notification that package was prepped and ready to ship but it is being sent to my PO Box 1089 instead of of my mailing address of 1445 Moonrise Court.
2 July 2026
Reply from MiamiMD
Hi Deb,
Thank you for your update, and we’re really sorry for the frustration this has caused especially after the trouble you already experienced placing the order.
We understand how important it is for your package to be delivered to the correct address. Please reach out to our support team at support@miamimd.co as soon as possible with your order details so we can try to intercept and correct the shipping before it goes out. If it has already been dispatched, we’ll work with you on the best possible solution right away.
We truly appreciate your patience and the chance to make this right for you.
Wonderful correspondence between seller…
Wonderful correspondence between seller and buyer. Kept me up when item would be delivered.
I will be buying more products from MiamiMD in the near future. Thank you.
24 June 2026
Reply from MiamiMD
Hi Happy,
Thank you so much for your kind feedback!
We’re really glad to hear that you appreciated the communication and delivery updates. It means a lot to know we could keep you informed throughout the process.
We truly appreciate your support and look forward to serving you again soon!
Reply from MiamiMD
Hi Glenda,
Thank you so much for your kind words!
Knowing that you found our team helpful, honest, and kind means a great deal to us. Providing exceptional customer service is always our goal, and we're delighted that we could make your experience a positive one.
We're truly grateful for your feedback!
I never received the product
20 June 2026
Reply from MiamiMD
Hi Iris,
Thank you for your feedback. We're very sorry to hear that you haven't received your order.
Please send us a direct message or email our support team at support@miamimd.co with your order details, and we'll investigate the issue and do our best to resolve it as quickly as possible.
We look forward to assisting you.
Reply from MiamiMD
Hi Cynthia,
Thank you so much for your kind words!
We're delighted to hear that you had a pleasant experience with our team and that your order was completed quickly and efficiently. Providing friendly, helpful service is something we truly strive for, so it's wonderful to know we met your expectations.
We sincerely appreciate your feedback!
Customer service was awesome.
24 June 2026
Reply from MiamiMD
Hi Mary Ellen,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had an awesome experience with our customer service team.
Your kind words truly mean a lot to us!
This is what my skin has been craving.
This is what my skin has been craving. I love how soft and touchable my skin has become after just a couple of days. I've even used it for a new tattoo Im getting! Amazing product
24 June 2026
Reply from MiamiMD
Hi Lisa,
Thank you so much for your wonderful feedback!
We're thrilled to hear that your skin feels softer and more touchable after just a few days of use. It's great to know the product is giving your skin the nourishment it was craving. We're also excited that you're enjoying it enough to use it as part of your routine while getting a new tattoo. We do recommend following your tattoo artist's aftercare instructions, especially on freshly tattooed skin, to ensure the best healing results.
We truly appreciate your support and hope you continue to love your results!
Good work Mark
Mark was quick to reply and correct the misunderstanding. We are readjusting the shipment schedule.
1 July 2026
Reply from MiamiMD
Hi Janet,
Thank you so much for your kind feedback!
We're delighted to hear that Mark was able to respond quickly, clear up the misunderstanding, and help adjust your shipment schedule.
We truly appreciate your support and kind words!
Very nice but way too much…
Very nice but way too much communications.
Not sure about product yet. I only began to use it.
24 June 2026
Reply from MiamiMD
Hi Julie,
Thank you for taking the time to share your feedback!
We appreciate your honesty and are glad to hear you've had a positive experience with our team. We also understand that our communications may have felt a bit too frequent. Your feedback is valuable, and we'll certainly take it into consideration as we continue to improve our customer experience.
Since you've just started using the product, we hope you'll begin to see the benefits with consistent use over the coming weeks.
Thank you for giving MiamiMD a try!
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