I have only been using it for a few days because I was sick but the few days that I have been using it, my skin was crusty and it brought down the crustiness that it's starting to feel smooth now. So... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; ver... See more
Company replied
You’ve responded quickly when I wrote that the survey was not working. The next day I checked and I could could access it just fine’ I’ve also appreciated the notification that my order was going to b... See more
Company replied
I have purchased this cream several times and for some reason, let purchasing another lapse. (A lot going on).I noticed a difference in my skin and couldn't wait to start using it again. I'm 67 and it... See more
Company replied
Company details
- Beauty product supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics shop
- Skin care clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I didn't receive the product I was…
When I didn't receive the product I was immediately sent another one
12 June 2026
Reply from MiamiMD
Hi Susan,
Thank you for your feedback!
We're glad to hear that when your original order didn't arrive, we were able to promptly arrange a replacement for you. Ensuring our customers receive their products in a timely manner is very important to us.
We appreciate you taking the time to share your experience!
So far I like the feel of my skin
So far I like the feel of my skin, yet I’ve only been using it for less than a week. The only downside is side I found is it took so long to get and there was no way to track it. However, customer service was helpful thru texting.
13 June 2026
Reply from MiamiMD
Hi Kathleen,
Thank you for your feedback!
We're glad to hear you're already enjoying the feel of your skin after using the product, even in such a short time. We also appreciate your honest comments regarding the delivery time and tracking. It's great to know our customer service team was able to assist you promptly via text as well.
Thank you for taking the time to share your experience with us!
I had a problem with no product…
I had a problem with no product delivery and when I reached out to find out the status, I was immediately responded to and the error in my address was corrected and I have since received my product that I ordered. Thank you
12 June 2026
Reply from MiamiMD
Hi there,
Thank you for your feedback!
We're glad to hear that our team was able to respond quickly, correct the address issue, and ensure you received your order. We really appreciate your patience throughout the process.
Thank you for taking the time to share your experience with us!
when i ordered they had problem with my…
when i ordered they had problem with my credit card i called the credit card people and got it fixed and then I called miami Md back and they still had my order on hold and then was able to get my order sent
11 June 2026
Reply from MiamiMD
Hi Ruth,
Thank you for your feedback!
We’re glad to hear you were able to resolve the payment issue with your credit card provider and that our team was then able to release your order and get it shipped out to you.
We appreciate your patience throughout the process and thank you for taking the time to share your experience with us!
I tried this product in the past
I tried this product in the past. Then I used up another brand and decided I liked MiamMD better.
12 June 2026
Reply from MiamiMD
Hi Caralee,
Thank you for sharing your feedback!
We're glad to hear you've come back to MiamiMD and prefer it over other brands you've tried. We truly appreciate your continued support and are happy to have you as a customer.
Thank you for your support in our product!
I’ve used Miami MD for some time and…
I’ve used Miami MD for some time and have always been satisfied with their products
17 June 2026
Reply from MiamiMD
Hi Bonnie,
Thank you for your feedback!
We're delighted to hear that you've been using our products for some time and have consistently been satisfied with them. Nothing means more to us than knowing our customers are happy with both their experience and results.
We truly appreciate your loyalty and thank you for taking the time to share your feedback!
Thumbs Up
Product delivered just days after ordered. I found the DarkSpot Remover did a really good job of removing the
spots on my face. There was a bit of confusion when I ordered the Anti Creep cream and it got a double order. Just started using it and seeing positive results.
19 June 2026
Unprompted review
Reply from MiamiMD
Hi Diana,
Thank you for sharing your experience!
We're delighted to hear that your order arrived quickly and that the Dark Spot Remover worked well for you. It's also great to know you're already seeing positive results from the Advanced Crepe Fix.
We apologize for the confusion with the duplicate order and appreciate your patience while it was being addressed.
Thank you for your support and for taking the time to leave your feedback. We truly value it!
I had to threaten to leave as a…
I had to threaten to leave as a customer in order to get my $21 credited to my purchase. I did finally get the credit but would have been better to get it sooner without posing a threat
11 June 2026
Reply from MiamiMD
Hi Hazel,
Thank you for your feedback.
We're glad we were able to resolve the issue and apply the credit to your purchase, but we're sorry to hear that the process left you feeling frustrated.
We understand that having to escalate your concerns in order to receive a resolution is not the experience you expected or deserved. Your comments are valuable, and we'll share them with our team as we continue working to improve our customer service and response times.
We appreciate your honesty and thank you for giving us the opportunity to make things right.
You wouldn't refund the 30% discount
You wouldn't refund the 30% discount. I forgot to apply it when I made the purchase for $258. So I will not be buying any more of your products. Sorry, I really like it.
11 June 2026
Reply from MiamiMD
Hi Linda,
Thank you for your honest feedback.
We're sorry to hear that this experience has left you feeling disappointed, especially since you enjoy the product itself. While promotional offers and discount codes generally need to be applied at the time of purchase, we recognize how frustrating it can be when one is missed.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve customer experience.
Exciting products with good results.
11 June 2026
Reply from MiamiMD
Hi Donna,
Thank you for your feedback!
We're delighted to hear that you're enjoying the products and seeing good results. It's always wonderful to know that our customers are having a positive experience.
We thank you for taking the time to share your thoughts with us!
Excellent service and excellent products
11 June 2026
Reply from MiamiMD
Hi Aurea,
Thank you so much for your kind words!
We're delighted to hear that you've had an excellent experience with both our products and our service.
Your feedback means a great deal to us, and we're grateful for your support. Thank you for choosing us, and we look forward to serving you again in the future!
So far I can see a change in my skin…
So far I can see a change in my skin I’d like to se more so I will continue the use of the product to see more. Because I am happy with what I see so far. Also I like the way the staff interacts with the customer that’s plus for me. Brenda
10 June 2026
Reply from MiamiMD
Hi Brenda,
Thank you so much for sharing your experience!
We're delighted to hear that you're already noticing positive changes in your skin and that you're happy with the results so far. Skincare improvements often continue with consistent use, so we hope you'll see even more benefits as you continue your routine.
We're also especially pleased to hear your kind comments about our team. Providing friendly and helpful customer service is very important to us, and it's wonderful to know that it has made a positive impression.
Thank you again for your support and for taking the time to share your feedback. We truly appreciate it!
Erika took the time to listen to my…
Erika took the time to listen to my situation and was very kind in her response.
17 June 2026
Reply from MiamiMD
Hi Chris,
Thank you for your kind feedback.
We're really pleased to hear that Erika took the time to listen and that you felt supported and treated kindly. Providing attentive and caring service is very important to us, and it's wonderful to know it made a positive difference to your experience.
We truly appreciate you taking the time to share this.
I’ve only used it 2 times
I’ve only used it 2 times. I will let you know. I’m 85 years old can’t tell yet. Lots of wrinkles.
9 June 2026
Reply from MiamiMD
Hi Jackie,
Thank you for your feedback.
Using the product only a couple of times is not enough time to see visible changes, especially with skincare, which usually requires consistent use over several weeks. Everyone’s skin is different, and results can take time to become noticeable.
There’s no rush at all. Please continue using it as directed if you feel comfortable, and take your time to observe how your skin responds.
We’re here to help if you have any questions along the way and thank you for giving our product a try!
This product is very different from…
This product is very different from what I have purchased before. I do Prefer the Tallow Restore to other products. I felt the jar was very small and feel it won’t last long enough. Although I do want to use this item again
10 June 2026
Reply from MiamiMD
Hi Rebecca,
Thank you for sharing your honest feedback!
We’re glad to hear that Tallow Restore stands out from other products you’ve tried and that you prefer it. It means a lot to us that you’re interested in using it again.
We also appreciate your comments regarding the jar size. We understand that skincare is an investment, and we recognize your concern about how long the product will last with regular use. Feedback like yours is valuable and helps us continue to improve.
Thank you again for giving Tallow Restore a try and for taking the time to share your experience.
Reputable company that does what they promise
The Miami MD team was very nice. Unfortunately, the crêpe fix did not work for me. They were however very happy to assist me in the process of returning it or accepting a gift card from them.
16 June 2026
Reply from MiamiMD
Hi Kathy,
Thank you for taking the time to share your experience!
We’re sorry to hear that Advanced Crepe Fix did not work for you as you had hoped, but we truly appreciate you giving it a try.
We’re glad to hear that our team was able to assist you and provide options that best suited your needs, whether through a return or a gift card. Standing behind our products and supporting our customers is very important to us.
Your kind words about our team mean a lot, and we appreciate the opportunity to serve you.
Just started using this month so I’m…
Just started using this month so I’m giving it a shot. My skin appears less creepy. It is not but it appears that way so I’m feeling positive.
14 June 2026
Reply from MiamiMD
Hi Karen,
Thank you so much for sharing your experience!
We’re delighted to hear that you’ve just started using the product and are already feeling positive about the results. It’s encouraging to know that your skin appears less crepey and that you’re noticing changes in its appearance.
Since it’s still early in your skincare journey, we hope you continue to see even more improvement with consistent use over time.
Thank you for giving MiamiMD a try, and we truly appreciate your support!
Product and customer service satisfaction
I was truly surprised by the customer service.
The product it self,"Age Defying Cream" is smooth, and dry to the touch. As with other creams, that greasy feeling never completely goes away.
Also, you don't need to use but a touch to make your skin feel silky.
9 June 2026
Reply from MiamiMD
Hi Patricia,
Thank you so much for sharing your experience!
We’re delighted to hear that our customer service exceeded your expectations. Providing helpful and caring support is very important to us, so your kind words truly mean a lot.
We’re also thrilled that you’re enjoying the Age Defying Cream. It’s wonderful to know that you appreciate its smooth texture, lightweight feel, and how a little goes a long way in leaving your skin feeling silky without a greasy residue.
Thank you for your support and for choosing MiamiMD. We’re so glad to be part of your skincare journey!
Product arrived when scheduled
Product arrived when scheduled.
I had a question about what order to apply products. Received an answer in a reasonable amount of time
9 June 2026
Reply from MiamiMD
Hi Sharon,
Thank you for your feedback!
We’re delighted to hear that your order arrived as scheduled and that you received the assistance you needed regarding your skincare routine. Providing timely support and helping our customers get the most from their products is very important to us.
We truly appreciate you taking the time to share your experience and thank you for choosing our products!
Trusting today’s marketing
Trusting today’s marketing
I’m getting so I don’t trust many products or advertising these days. But I first tried the Age defying and firming cream. Didn’t see results for a month but then it started working great. I added Dr. J’s Tallow recipe every night and really saw my skin changing. So then I bought the Crepe skin cream. I turn 70 this August and I’m so excited to have my skin and face look like 50!! Thank you so much for truly caring and creating products that work. I tell everyone about it. Diane
9 June 2026
Reply from MiamiMD
Hi Diane,
Thank you so much for sharing your wonderful experience!
We’re absolutely delighted to hear that you gave the products time to work and that you began seeing the results you were hoping for. It’s especially exciting to hear that adding Tallow Restore to your routine helped enhance your skincare journey and that you’re loving the changes you’re seeing in your skin.
Your kind words about turning 70 and feeling so confident about your skin truly made our day. Knowing that you feel great and are recommending our products to others is the highest compliment we could receive.
Thank you for your trust, your patience, and for being such a valued part of our community. We’re honored to be part of your skincare journey!
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