I have only been using it for a few days because I was sick but the few days that I have been using it, my skin was crusty and it brought down the crustiness that it's starting to feel smooth now. So... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; ver... See more
Company replied
You’ve responded quickly when I wrote that the survey was not working. The next day I checked and I could could access it just fine’ I’ve also appreciated the notification that my order was going to b... See more
Company replied
I have purchased this cream several times and for some reason, let purchasing another lapse. (A lot going on).I noticed a difference in my skin and couldn't wait to start using it again. I'm 67 and it... See more
Company replied
Company details
- Beauty product supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics shop
- Skin care clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I have ordered the dark spot correcter…
I have ordered the dark spot correcter and the age defying lift and firm cream. Neither has done what it says it will. I still have my spots and the lift and firm cream is emphasizing my fine lines. Very disappointed. Is Dr. J. for real. The first ingredients listed are water. What a joke.
3 March 2026
Reply from MiamiMD
Hi Lorraine,
We’re genuinely sorry to hear that the products did not meet your expectations. We understand how disappointing it can be when you don't see the results you were hoping for.
Please note that skincare results can vary significantly from person to person based on factors such as skin type, condition, consistency of use, and individual response to ingredients. It is also common for water to be listed among the first ingredients in many skincare formulations, as it often serves as the base that helps deliver the active ingredients.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products and customer experience!
EXCEPTIONAL CUSTOMER SERVICE AND PRODUCTS
needed to contact due to an address error. erika was just wonderful. prompt reply and quickly fixed my issue. the service was exceptional.
also, the products are great. seeing results with my skin issues. highly recommend the products. i especially love the facial cleanser. my skin feels wonderful after using it. i also use the crepe cream and am seeing results. this is more slowly then the facial cream and the eye serum but it is happening. will continue to use the products as i do feel they are working for me.
22 June 2026
Unprompted review
Reply from MiamiMD
Hi Joan,
Thank you so much for your wonderful review!
We're delighted to hear that Erika was able to quickly assist with your address update and provide the exceptional service you deserve. We'll be sure to share your kind words with her.
It's also fantastic to hear that you're seeing positive results from the products. We're especially glad you're enjoying the Facial Cleanser and that it's leaving your skin feeling wonderful. Thank you as well for sharing your experience with the Eye Serum, Age Defying Lift & Firm Cream, and Advanced Crepe Fix. As you mentioned, some areas can take a little longer to show improvement, and we're encouraged to hear you're continuing to see progress.
We truly appreciate your support and recommendation!
Great telephone contact service!
Great telephone contact service!
Keep up good customer relations. Fewer emails, I will buy but as needed.
Thanks!
Susan
16 June 2026
Reply from MiamiMD
Hi Susan,
Thank you for your kind feedback!
We're delighted to hear that you had a positive experience with our phone support team. Providing excellent customer service is very important to us, and we appreciate your encouragement.
We also appreciate your feedback regarding email communications. Thank you for sharing your preference, and we're glad to know you'll continue to purchase as needed.
Thank you for your support, and we look forward to assisting you again in the future!
Creases above my lip have definitely…
Creases above my lip have definitely lessened.
I do not see much of an improvement in the
wrinkles on my chin.My cheeks are naturally
wrinkle free.
14 June 2026
Reply from MiamiMD
Hi Barbara,
Thank you for sharing your experience!
We're delighted to hear that you've noticed a definite improvement in the creases above your lip. While results can vary from area to area, it's encouraging that you're already seeing positive changes.
We understand that the wrinkles on your chin may not have improved as much yet. Continued, consistent use may help, as some areas can take longer to respond than others.
We appreciate you taking the time to provide your feedback and wish you continued success on your skincare journey!
I have just finished my first jar of…
I have just finished my first jar of Crepe relief and have ordered another. I am hoping my positive results (although slow) will improve and continue.
22 June 2026
Unprompted review
Reply from MiamiMD
Hi MaryEllen,
Thank you for sharing your experience!
We're pleased to hear that you've seen positive results with Advanced Crepe Fix and have decided to continue with a second jar. While results can sometimes take time, consistency is key, and we're encouraged that you're already noticing improvements.
We appreciate your patience and look forward to hearing about your continued progress!
Best cream ever
Great delivery!
Typically in Colorado there's a lot of dryness in the summer. In my opinion, I have not had dryness for a long time about mom one month and this is in the summer, which is typically dry in Colorado.
Great product
15 June 2026
Reply from MiamiMD
Hi Bharat,
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying the product and that it has helped keep your skin feeling hydrated, even during Colorado's typically dry summer months. It's especially rewarding to know you've noticed such a difference after about a month of use. We're also glad your order arrived promptly.
Thank you for taking the time to share your experience and for your support!
Great customer service and product!
20 June 2026
Reply from MiamiMD
Hi Becky,
Thank you for your kind feedback!
We're thrilled to hear that you're happy with both our customer service and our products. Providing a great experience from start to finish is very important to us, and it's wonderful to know we've met your expectations.
We truly appreciate your support and thank you for taking the time to share your experience!
Reply from MiamiMD
Hi Susan,
Thank you for your feedback!
We’re glad to hear you’re happy with our customer service. We truly appreciate you taking the time to share your experience!
Gift card did not work again and the…
Gift card did not work again and the prices from the first time to the second third time went up . This is a nightmare
22 June 2026
Reply from MiamiMD
Hi Jill,
Thank you for sharing your feedback.
We’re sorry to hear about the frustration with the gift card and the price differences you’ve noticed during checkout. We understand how this can feel confusing and disappointing, especially when trying to complete your order.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our customer experience.
Very helpful customer service
i had trouble figuringout how to get the discount offered in the email I recieved, and I received a reply telling me exactly what to do to get the discount.
22 June 2026
Reply from MiamiMD
Hi Kathryn,
Thank you for your feedback!
We're glad to hear that our customer service team was able to help you apply your discount and guide you through the process.
We really appreciate you taking the time to share your experience.
Always great
Always great. Quick reply to questions and requests for directions and advice. Appreciate all the info and prompt service. Thank You!
17 June 2026
Reply from MiamiMD
Hi Pam,
Thank you so much for your kind words!
We're delighted to hear that you've had a positive experience with our team. Providing prompt responses, helpful advice, and excellent customer service is what we strive for, so it's wonderful to know that our efforts are appreciated.
Thank you for your continued support and for taking the time to share your feedback!
The follow through with refund.
21 June 2026
Reply from MiamiMD
Hi Roberta,
Thank you for your feedback!
We're pleased to hear that you were satisfied with the follow-through on your refund. Providing timely resolutions and keeping our customers informed throughout the process is very important to us.
We appreciate you taking the time to share your experience and thank you for giving us the opportunity to assist you.
Reply from MiamiMD
Hi Helen,
Thank you for your feedback!
We're delighted to hear that you're happy with the product and that it delivered the results you were expecting. It's always rewarding to know that our customers are seeing the benefits we strive to provide.
We appreciate your support and thank you for taking the time to share your experience with us!
Lovely results, softer, smoother each day!!
Not only did I receive lovely skin care products, I received personalized follow up emails from Dr. J.
I have noticed in just two weeks a finer consistency to my complexion with the first cream for lifting.,The crepe cream followed a bit later, and I notice a smoothing and softening to the crepey areas all over. I had lost nearly 90 pounds on Mounjaro and needed the firming up!
I feel confident I will continue to see improvement. And for the first time in years, my husband told me I was beautiful. Wow, Dr. J —- I can hardly wait for the repair and restore pills to arrive and continue this fabulous transformation. Thank you from the bottom of my heart. You chose the right profession!!!!
20 June 2026
Reply from MiamiMD
Hi Barbara,
Thank you so much for sharing your wonderful experience!
We're thrilled to hear that you've already noticed improvements in your skin's texture and appearance after just a few weeks of use. Congratulations on your incredible weight-loss journey as well.
It means so much to hear that the Lift & Firm Cream and Advanced Crepe Fix are providing the smoothing and softening results you were hoping for. And hearing that your husband complimented you in such a meaningful way makes your story even more special.
Thank you for your kind words about Dr. J and our products. We're honored that our products are helping you feel more confident as you continue your transformation!
Reply from MiamiMD
Hi Susan,
Thank you for your feedback!
We're glad to hear your product arrived quickly and on time.
We appreciate you taking the time to share your experience and are happy everything went smoothly with your delivery.
It was the women I texted to
It was the women I texted to.
And when she texted me back
She was so understanding what
We were going through.
Her name is Maria
Thank you, Maria
20 June 2026
Reply from MiamiMD
Hi Loretta,
Thank you for sharing your experience!
We're so pleased to hear that Maria was able to assist you and provide such understanding support during your situation. We’ll be sure to pass along your kind words to her and she’ll really appreciate it.
Thank you for your kind words!
I have been using Advanced Crepe Fix…
I have been using Advanced Crepe Fix for about 2 years. I bought it primarily for my neck. Well it’s working. My doctor even asked me who my plastic surgeon was that did my neck tightening.
6 June 2026
Unprompted review
Reply from MiamiMD
Hi Deb,
Thank you so much for sharing your experience!
We're delighted to hear that you've been using Advanced Crepe Fix for the past two years and are seeing such positive results, especially on your neck. It’s wonderful feedback to know that even your doctor noticed the improvement.
We really appreciate your continued support and thank you for taking the time to share your results with us!
When I didn't receive the product I was…
When I didn't receive the product I was immediately sent another one
12 June 2026
Reply from MiamiMD
Hi Susan,
Thank you for your feedback!
We're glad to hear that when your original order didn't arrive, we were able to promptly arrange a replacement for you. Ensuring our customers receive their products in a timely manner is very important to us.
We appreciate you taking the time to share your experience!
So far I like the feel of my skin
So far I like the feel of my skin, yet I’ve only been using it for less than a week. The only downside is side I found is it took so long to get and there was no way to track it. However, customer service was helpful thru texting.
13 June 2026
Reply from MiamiMD
Hi Kathleen,
Thank you for your feedback!
We're glad to hear you're already enjoying the feel of your skin after using the product, even in such a short time. We also appreciate your honest comments regarding the delivery time and tracking. It's great to know our customer service team was able to assist you promptly via text as well.
Thank you for taking the time to share your experience with us!
I had a problem with no product…
I had a problem with no product delivery and when I reached out to find out the status, I was immediately responded to and the error in my address was corrected and I have since received my product that I ordered. Thank you
12 June 2026
Reply from MiamiMD
Hi there,
Thank you for your feedback!
We're glad to hear that our team was able to respond quickly, correct the address issue, and ensure you received your order. We really appreciate your patience throughout the process.
Thank you for taking the time to share your experience with us!
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