Wayne was absolutely incredible from start to finish! Polite and reassuring from the get go he worked efficiently and went over and above to ensure we had a working kitchen water system again. My... See more
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Review summary
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Reviews shaping this summary
Steve the operative messaged to let me know he was on his way even got my name right😂😂😂used shoe covers before he came in.Looked@job that needed to be done,very particular&talked me thru each step... See more
Company replied
Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to... See more
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Steve came this morning- Observed all rooms in the house regarding damp and mould. Showed his ID on arrival, explained everything necessary during his time here and the conclusion/treatment plan.... See more
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Company details
- #6 of 9 best companies in Housing association
Written by the company
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Contact info
20 Bath Row, B15 1LZ, Birmingham, United Kingdom
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4.5
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Georgjna is professional and excellent at her job.
Georgina was so supportive towards me during a difficult time. She listened, understood and was incredibly kind. I am so grateful that she genuinely cared about my well-being and did her absolute best to reslove the issue. She is a true professional and exceptional at her job.
27 October 2025
Unprompted review
Reply from Midland Heart
Thank you Mr Singh for taking the time to leave us a review. We're sorry to hear that you had been going through a difficult time and we do hope things are starting to look better.
We're always here for our tenants, so if there's anything you're concerned about or you'd like to have a chat, we'd be more than happy to reach out.
The team at Midland Heart.
Painting Works
Graham Sheffield and Lewis Bain did an excellent job painting my living room and kitchen. The lads are friendly, polite & professional - real assets to the team at Midland Heart.
Keep up the great work and customer service 👍🏽
8 May 2026
Unprompted review
Reply from Midland Heart
We're pleased to hear that you're happy with the recent visit Maria. If there's ever anything else, you know where to find us.
The team at Midland Heart.
I had Martin white come to my home he…
I had Martin white come to my home he did the most amazing job on the damp in my home. He was very friendly and very professional. Im over the moon .
8 May 2026
Unprompted review
Reply from Midland Heart
It's good to hear that Martin was able to help you with the recent damp and mould issue in your home. If it comes back and it seems to be getting worse for whatever reason, please do give our Hub team a call straight away and we'll come back to investigate.
The team at Midland Heart.
Thierry and Graham Quality engineers
Thierry and Graham recently came to our home to repair leaks, carry out painting work, and fix our double glazing windows. We were extremely pleased with the service they provided from start to finish. Both engineers were professional, friendly, and very hardworking throughout the job.
The work was completed to a very high standard, and everything was done efficiently and with great care. They kept everything tidy, explained what they were doing clearly, and made sure we were happy with the results before leaving. It’s not often you come across such reliable and skilled engineers, and Thierry and Graham are a real credit to their company. I couldn’t thank them enough for the work they carried out at the property going above and beyond for us without compromising on the quality of the work.
8 May 2026
Unprompted review
Reply from Midland Heart
Hi Yaser, we really appreciate you taking the time to leave a review of your recent experience. It's great to hear that both Thierry and Graham did a brilliant job in completing the repairs, but also keeping everything tidy throughout the visit.
We'll be sure to pass on your feedback.
The team at Midland Heart.
Very polite
7 May 2026
Reply from Midland Heart
Hi Jennifer, thanks for taking the time to leave a review.
The team at Midland Heart.
Jag Clare came to my property today
Jag Clare came to my property today. He had excellent customer service/communication skills. He kept me updated with timings for arrival and done an amazing job whilst at the property!
7 May 2026
Unprompted review
Reply from Midland Heart
It's great to hear that you're happy with your recent experience Kiyanna. It sounds like Jagjit did a brilliant job in keeping you updated with what work he was doing and why, so you're both on the same page.
The team at Midland Heart.
Useless
Disgusting how they treat their vulnerable tenants. No care whatsoever, made a complaint to them about another neighbour tormenting me and it's makeing me very ill and because I have " no proof" even though pictures were sent and they have had other complaints, nothing was done.
6 May 2026
Unprompted review
Reply from Midland Heart
We're sorry to read this Lauren, we care deeply about our tenants and always try our best to provide a service that puts your needs at the heart of what we do.
We want to understand what's happened so we can help put things right. Please could you send us an email to feedback@midlandheart.org.uk with the details and we'll keep a close eye out.
The team at Midland Heart.
Reply from Midland Heart
We appreciate you taking the time to leave us a positive review Metkel.
The team at Midland Heart.
Jaguar Clare arrived this morning to…
Jaguar Clare arrived this morning to remove the mould.
Jag came and accessed all issues in a positive way and made the right calls to get it all resolved, it was like god had sent him to me becau I had given up with midlands heart
6 May 2026
Unprompted review
Reply from Midland Heart
Hi Tia, thanks for reaching taking the time to leave us a review of your recent experience. It's good to hear that Jagjit was able to support you with the damp and mould removal and explained the situation.
The team at Midland Heart.
Finally Happy
I have given a 5 star, because of the hard work given from the property manager, Diane Ranger.
Finally resolving our communal carparking issue. Leaving all current tenants happy and safe from non residents illegal use.
5 May 2026
Unprompted review
Reply from Midland Heart
It's good to hear that Diane was able to support you and the rest of the neighbourhood in trying to get to the bottom of the car parking issues.
The team at Midland Heart.
To the best person & kind human
Hi
I want it to thank Taiba Kayani she is so helpful she was with me step by step because I want it to put my wife to tenancy agreement she was so worming helpful she was taking her time with me when ever I email her she was responding 10 to 15 minutes she really love her job is so good to see people like her we need more people kind and humble also so professional in her job just want to say that because I really appreciate her ,she deserve all the credit I cant not thank her enough,
5 May 2026
Unprompted review
Reply from Midland Heart
This review has really made our day, it's great to hear that Taiba was able to support you and made the whole process of updating your tenancy and keeping you in the loop easy and smooth.
If there's ever anything else you need a hand with, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Outstanding Workmen ship
Had Martin White and Steve Wellsbury contacters from Midland Heart. Two very amazing guys and communicated with us in every way on the work that was carried out. Service was outstanding and a credit to Midland Heart. Cheers guys.
1 May 2026
Unprompted review
Reply from Midland Heart
We really appreciate you taking the time to leave a lovely review of your recent experience. It's great to hear that everything went smoothly, we'll be sure to share your feedback with both Martin and Steve.
The team at Midland Heart.
Jag Clare came out to do dump and mould…
Jag Clare came out to do dump and mould called in the job for gutter clean took control of the situation.
1 May 2026
Unprompted review
Reply from Midland Heart
It's good to hear that the damp and mould situation is under control. Blocked gutters tend to go under the radar, but in fact this is where it can all start so it's good to hear that this has been cleared.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Work carried out professionally by…
Work carried out professionally by operative who explained clearly what was required to resolve issues. Nice chap too.
30 April 2026
Unprompted review
Reply from Midland Heart
It's good to hear that the steps were explained, we always want to make sure our tenants understand how we're completing repairs and why. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Steve came and did a good job
Steve came and did a good job. He used a mould remover and also window cleaning for extra shining.
Gave me tips to keep the windows cleaned all the time.
I’m happy with his jobx
30 April 2026
Unprompted review
Reply from Midland Heart
It might seem like a small thing, but honestly keeping your bathroom windows and your kitchen windows always clean, helps you to prevent damp and mould from growing.
The kitchen and bathroom tend to store the most heat and moisture from cooking or bathing and showering - we're glad to hear everything's been sorted for you.
The team at Midland Heart.
Brilliant lovely man
30 April 2026
Unprompted review
Reply from Midland Heart
Thank you Brooklyn for the positive review.
The team at Midland Heart.
We have requested a BSL Interpreter
We have requested a BSL Interpreter, Jag Claire the midland heart repairer came and inspected the ceiling of our home anyways and he did a good job to reach out to request a BSL interpreter on next appointment and have it sorted out
30 April 2026
Unprompted review
Reply from Midland Heart
It's good to hear that you were able to request for a BSL interpreter for support. We always want to make sure you feel heard and understood and if there's ever any problems in being able to communicate with us, please always let us know.
The team at Midland Heart.
Everything went smoothly and I was…
Everything went smoothly and I was happy with the service.
7 April 2026
Reply from Midland Heart
Glad to hear everything went smoothly for you, we're always here to help if you need us.
The team at Midland Heart.
Jag clare came out to take a look at…
Jag clare came out to take a look at the mould in bathroom.
straight away he could see the issue and raised a job to resolve as spray and silicone was clearly not going to sort it out like the last contractor done!
Thanks Jag
29 April 2026
Unprompted review
Reply from Midland Heart
It's good to hear that Jagjit was able to support you with the damp and mould issue in the bathroom. Kitchens and bathrooms are common places where damp and mould can start to grow because of the cooking or hot showers and baths, so it's good to hear you've been able to flag this straight away.
The team at Midland Heart.
The Best provider of homes I believe in the Midlands
Having a safe place to live and call home makes life better. I have had bad experiences with private Landlords, been homeless and have never had a place I could call home until I got a flat with Midland Heart 18 months ago. Now I feel safe and blessed. They care about their tenants, keep the area clean and help build strong community’s they have a great App for rent and repairs and regularly send emails or letters offering support and advice. 
31 March 2026
Unprompted review
Reply from Midland Heart
Reading this review has really made our day. It's always lovely to hear how our tenants are feeling and that you feel safe and happy with your home and community. Thank you so much for taking the time to leave us an open review of your time with us.
If there's ever any issues or if you've got any questions, you can always reach out to our Hub team.
The team at Midland Heart.
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