Midphase Reviews 

The Cpanel looks different from the one at godaddy, but all the functionality is there. Tech support is fast and accurate, and that is highly important in a web host.

Midphase changed their hosting system in mid-2024 which broke several things. This included breaking a key script I used to collect data. This caused a lot of inconvenience and also loss of business. I had to spend a lot of time setting up a survey on another platform. The good news is that once I was able to get the problem escalated to their Level 3 support, Mesut and Daniel got to work to determine the issue and provide a fix. They did a great job. However the KEY PROBLEM is that Midphase offers no telephone support for technical issues. While there is chat room which can offer minimal support, serious support can only be offered by entering a ticket. This takes a good deal of time to enter and can take days to get the correct person to resolve the problem. While this is transpiring, I have to deal with a situation where my web site is not working. I have researched highly rated hosting companies and they all have telephone support. If the current owners of Midphase are serious about hosting, they will need to provide functional phone support when there are technical issues.

4 days without any response from online attempt to communicate with Midphase support. 6 day outage NO email send or receive. This is second major outage this year. First was DNS migration with no customer notification. 7 day outage. So... Create an online email case with support no responses. Can't use the corporate email. First response was 4 days and was told only open one case!!! I opened multiple with different departments desperately trying to get email working. Midphase doesn't answer their calls for sales, billing or support... And sometimes it says phone system is in maintenance! I finally got into cpannel thanks to a support response 4 days in. I found an issue being when Midphase did an in announced email migration again they implemented a 10g limit per mail box.. I've asked for two days for them to take the limits off my email boxes... No response. I found this jem on Midphase: I've been down a week because Midphase is not honoring their contract and what they advertise!!!

Why are we doing the email migrations?

As part of our commitment to provide you with the best services, we are upgrading our email hosting infrastructure to ensure it is even more robust and scalable to meet your current and future needs. 

This migration will bring several important benefits, such as:  

Improved reliability and performance: The new infrastructure is designed with enhanced stability, ensuring your email experience is smoother and less prone to outages or interruptions.  

​Larger mailbox quotas: With the upgrade, you will have the ability to increase mailbox storage past the current 10GB limit, allowing you to store more emails and attachments without worrying about running out of space. 

Midphase is NOT honoring their contracts or commitments. Support is NON-EXISTENT! I took have been with Midphase for 20 years. Always had knowledgeable, courteous support staff that were efficient And timely. This year is seriously lacking.

I would give them 0 Stars if that was available. My website is labeled as "Not Secure" due to these idiots.

I paid for my SSL and they never installed it so no one will place orders with us and we have lost hundreds of orders.

Our email link does not work and they changed our company from a CPanel to a CStack (without notice or asking permission). This made it impossible to get into our system.

Our customers see nothing but error messages when trying to place an order and these have made it impossible to navigate our website.

I issued a ticket and was told that they would "review it shortly". Three days later and they have still not responded.

Their chat system is a joke as they have nothing but incompetent, useless agents who will end the chat as soon as they are in over their head. If you get Owais M on the chat, you might as well give up as he is as stupid as they come. He has ended our chat twice without solving the problem. He sent me to a vague Google link telling me I had to do the fix, then ended the chat.

Customer service? "Nah, we don't do that." They do everything they can to make it impossible to contact them.

All their phone lines for sales and billing are out of order and I am in their queue again with a wait time of 172 minutes. This is the eighth time as they keep telling me that "No agents are available at this time". They used to have live phone service but in their greed, they canceled that service.

I want them to fix the website and then give me my money back. I can't wait to transfer my account to a company that takes their responsibilities seriously and understands customer service.

Terrible customer support again - SSL certificates not working after migration ; so all websites showing security errors. Tried to contact through live chat and was quoted a 9hr wait time !!!. Even their own internal FAQ and tutorial links are generating SSL errors. Submitted tickets have been taking over 24 hrs to get a response - so we are offline again with no timeline for restoration. I do not plan to renew our hosting with midphase. Looking for alternatives after this
** This was eventually resolved after 5.5 hrs. Midphase had to add SSL certificates manually. As of this morning our email server is still not working properly, live chat is still not working properly and your internal support links still generate privacy errors. I have contacted the email address you have given below. This is the 2nd major disruption to your hosting in the space of 2yrs
***Update - I tried contacting the email address below to solve the email server issues. They were unable to solve it quickly so moved that to another provider. Asked them who to contact from compensation/refund and they have ignored the request. We will continue to move our domains away from this company. They are incompetent and untrustworthy.

Daniel picked up on my ticket and was able to immediately identify the issue and resolve it.

Early this year (2024) Midphase unsuccessfully migrated my website to a new server. After about a month of nearly zero response, I brought in outside help who fixed my site in one hour. More recently they migrated my email server and guess what, same unresponsive customer service. I previously was able to send to 500 recipients in one email but can't with their new server. They have the absolute worst customer service I have ever experienced. I'd give zero stars if I could. STAY AWAY

It solved my problem in less than 30 minutes

Midphase migrated my account to a new server and killed my website in the process. Attempts to change DNS servers over the last week have not resolved this and messages to customer support are going unanswered. Worse still, the URL to my site now gives an 'Account Suspended' message even though it is paid up until next year which gives the impression I'm at fault. I've been a midphase customer for over a decade and while they've never been brilliant, this is a new low.

I would recommend avoiding this provider

Edit: After escalating the issue it was resolved over two days and a number of emails, hence change from 1 star to 3 stars. Not higher as this issue should never have happened in an automated migration in the first place and caused both me and my customers frustration and lost time. That said, response after escalation was good.

Daniel brought my web sites up very quickly. Thanks a lot

I have been 14 years with midphase but recently they changed the core platform and I am suffering a lot of issues that I am seriously considering to terminate my account. They changed cpanel to stackcp and the mail to stackmail.

Here are my issues:

1. They did not inform that the the login to the SQL databases has changed and my websites was functionless without access to mysql and have to spend money on developer to change code

2. The change of email settings of stackmail do not work on outlook. One has to delete the accounts and use pop3. All sent data and settings in outlook with the emails are lost.

3. Maximum capacity of email storage 10Gb (on cpanel was 100)

4. the stack control panel is basic and lacks features compared to cpanel

5. The admin cannot change the password of the cpanel, it must be asked to the support centre.

6 Recover /reset password did not work

Basically the customer care are nice but these limitations (and more to discover) are very frustrating and are not the hosting plan I paid for when I subscribed to the old Misphase. Really a pity.

UPDATE 5th NOV.
Issue with SSL, after 30mins waiting the custumer agent, (OWAIS M) he/she closed the chat window without even responding. Hate this company so much!

my request was attended to in a professional and timely manner

Owen R. provided me with the nameservers that I needed quickly which allowed me to get the sites back up.

I've been getting web hosting from Midphase for over 20 years, with impeccable customer service, and a continuous investment in security and infrastructure.

Daniel was knowledgable and able to identify and fix my problem. He was able to tell me what to do and when I was still struggling he was able to do things from his end. In an hour, everything should be working again.

I'm impressed by the live support.

I had an issue related to a recent migration of my shared hosting from CPanel to StackCP mostly due to my account being in place for so long, I had some very outdated configs.

I was skeptical that I was going to be able to get live support but I gave the Support Chat a try. The support agent I got was able to very quickly identify multiple issues and resolve them for me.

Correct responses and fairly quick response time. But the chat manager does not know what kind of emails you send your customers... They lack crucial info like nameserver addresses and ftp protocol setting to unlock and FTP by IP... upon migration to stackcp. That necessitates these chat's alas...

Stay away from this company. NO CUSTOMER SERVICE

Our website was down for 4 days, and we have not had emails now for 2 weeks and still no email. There update of their system kill everything!!!! Chat is 9 hours or more I think they only have one person on chat. Cannot wait till emails up and website up so I can get the hell out of this company!

THIS DON'T WORK SEND ME A RIGHT EMAIL TO TALK TO YOU!!

Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on 'client-escalations@uk2' so we can discuss this and help with a way forward.

I was having issues with send and receive emails after the recent upgrade to the servers. I dealt with Eman and he very kindly sent through step by step instructions to set up the redirections and also to adding the emails back into my mail program on my MacBook . I've always had very good service with Midphase and would have no hesitation in recommending their services.

They respond in a timely manner via the ticket system on their website and although there is a time difference between Australia and the USA. I receive the response to my ticket very quickly.

Our website is gone. You cannot log in to the CPANEL. Apparently MidPhase got bought out by another company and are now unreachable. I have no access to my site or my emails. Pathetic. Oh, and don't be fooled by their canned responses to email some alleged escalations team. It is impossible to reach a human being. And, you will be on wait for about 24 hours on chat with only THREE people in the cue. Don't run away. SPRINT!