Correct responses and fairly quick response time. But the chat manager does not know what kind of emails you send your customers... They lack crucial info like nameserver addresses and ftp protocol se... See more
Company replied
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See what reviewers are saying
Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the pro... See more
Company replied
All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support... See more
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Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest... See more
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Company details
- Web hosting company
- also in
- Cloud Computing Service
- Cloud storage service
- DNS Provider
- Email service provider
Information provided by various external sources
Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
Contact info
United States
- www.midphase.com
4.3
Excellent
991 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Daniel took an on-going situation that…
Daniel took an on-going situation that I had emailed support about several times, that had been going on since September and had negatively affected my business - and in less than two days fixed it - he went over and above and I'm very, VERY grateful!
24 March 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Reply from Midphase
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Email migration problem solved
Daniel was really helpful. He was patient and gave clear and concise advice. Thank you.
19 March 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
quickly assisted resolve my issue
quickly assisted resolve my issue, confidently, securely and professional
19 March 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Great Job!
Daniel is awesome... Trying to transfer files for an ftp ... he got me fixed up in no time!!!
8 March 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Resolution of SSL Error
Resolution of SSL Error
Daniel responded very very quickly and efficiently in resolving the SSL error coming up for one of my hosted domains. I appreciate it!
1 March 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
The agent was helpful
The agent listened and tried his best to help us resolve the issue, and he did it with efficiency.
27 February 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Samson Solved Suspended ICANN Domain
Samson Solved Suspended ICANN Domain
Could not have gone better -- the symptom was "Can't FTP" and Samson tracked it down quick and showed me how to get it corrected in chi.
22 February 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Samson was direct and so helpful with EXCELLENT SERVICE
Samson was direct and so helpful with answering all my questions in a way that was easy to understand. Give him a raise!!!
21 February 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
DO NOT USE MIDPHASE (PART 3)
Following on from Part 2....
-------------------------------------------------------------
13. This entire process continually wasted my life for several months. Midphase repeatedly made mistakes, were aggressive in their responses, refused to provide clarity, and ultimately ignored my consent. There were huge delays in responses from customer service and that’s when they weren’t just completely ignoring me. At one stage, Midphase seemed to exist only to create problems which they would then completely fail to deal with or resolve adequately. Midphase seemed incapable of apologising for any of their conduct. It’s always: “we’re sorry for how you feel” rather than: “we’re sorry for our conduct”. Midphase are incapable of any humility.
14. During these months, Midphase removed my website from being live and posted a message that to any outsider made my business look as if it was somehow at fault and caused embarrassment. I’ve repeated this point as I believe it is unforgivable for a company to do this to a business partner or customer.
15. Midphase’s parent company is THG Ingenuity Cloud Services (previously the UK2 Group), which owns a number of other website hosting companies. If you check the Trust Pilot reviews and Facebook pages of any of these companies, you will see people complaining about migration issues and some of the other issues I’ve raised.
16. I believe that Midphase does not deserve to be in business. At a certain point, I realised that I could no longer bring myself to keep generating profit for Midphase’s owners by allowing them to retain my business. Midphase treat their customers with contempt and their conduct is highly questionable at best. I advise anyone reading this to think very carefully before beginning any association with THG. After researching alternative options, I found another company that ticked all the boxes and they’ve been a dream to work with so far.
EXTRA
A month after Midphase partially refunded me and allegedly closed my account, I have received e-mails stating: “We are writing to inform you that you have exceeded the storage limit on your service Essential Hosting. Please note that you have 14 days from today to review your storage requirements and upgrade your plan accordingly. If no action is taken within this period, your service may continue to be automatically extended and billed accordingly.”
So even though I no longer have an account, Midphase continue to mess with my existence.
MIDPHASE DO NOT DESERVE TO BE IN BUSINESS
15 February 2025
Unprompted review
Solved problem I had very fast,
12 February 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
I was fortunate enough to see SAMSON…
I was fortunate enough to see SAMSON pop up as my agent. I had him about 4 years ago and frequently thereafter, and every time he was courteous, professional and knew what he was doing. Needless to say when i saw i had him, i was surprised and elated. And once again he was most efficient and rectified the matter. You luck you got him.
4 February 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great service and clear communication
24 January 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Very satusfied as I get immediate reply…
Very satusfied as I get immediate reply and help each time I reach out
14 January 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very very fast response time
Very very fast response time, with excellent information to solve the problem.
12 January 2025
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Attempting to contact in reference to…
Attempting to contact in reference to my account. Your phone numbers DO NOT work. Can you forward me a working number and email address to expedite a solution to my problem. Thank you in advance,
8 January 2025
Unprompted review
Reply from Midphase
We understand your frustration with the phone numbers not working. We are committed to providing excellent customer service and apologize for the inconvenience this has caused. We are working to resolve this issue as quickly as possible.
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
HORRIBLE
HORRIBLE! 2nd time in 6 months that I am not receiving emails and MIDPHASE is absolutely no help. My Web Designer even told them that the Issue is and they still have not fixed it. I am now having to cancel my Services with them and move to another Company.
7 January 2025
Unprompted review
Forget about calling for support and…
Forget about calling for support and they send a code to the email that you can't get into. The customer support is not up to par. There is a serious problem with customer service.
19 December 2024
Unprompted review
Ftp issue resolved
We worked through all the issues I was having with ftp. Once I sent in images of my screens showing the ftp settings they were able steer me in the right direction
18 December 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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