Miinto Danmark Reviews 

Date of order was 11th December and it have still not arrived!!

Trustful Company but the delivery time was 10 days

Fast delivery and good service with DHL express. Worth the extra cost not to use UPS that always have issues with the delivery.

Not the last time I'm using Miinto.

Received a mail over a week ago that my order would soon be shipped. Have heard nothing since. No tracking updates. Nothing at all.

Package ordered December 1st. Nothing has been delivered yet and as far as I can see from the GLS link the parcel hasnt even been handed over to them from the shop yet. Despite several attempts to follow up both on phone and in writing with customer service its a dead end every time. Promises of follow up and returning to me with updates Im hearing nothing. During my last call I asked for the order to be cancelled. This was the 15th. I am still to receive any kind of confirmation on this. I have never been in the hands of any company thats behaving this poor. Praise yourselves for the safe delivery of your package if you shop here because you dont want to be in the hands of the socalled Customer service. Next step for me will be through the bank to raise the case of having received nothing nor been refunded.

19/12. Thank you Hayat. I will look forward to your answer.

21/12. So still no word from Hayat. I also tried again through regular mail. I guess they answer here for the sake of pretending. Stay clear. No more updates from me. On to the bank to get help from them now and a possible fraud report.

Well Miinto is really asking for it. This is the third time I have been asked to rate my one purchase. The timing of the mails is confusing. And even though I received many mails I still had to contact support to get the ball moving. Guys, if you wanna compete with the big ones, then the purchase and delivery flow has to be smooth - my experience was far from it. BTW UPS is a terrible courier.

No update on the package
I made an order over Miinto and as time was passing by I didn't get my item. I've reach out to Miinto 3 times and they weren't engaged in helping to resolve my issue. After I tried everything and realized they won't lift a finger with active help, as one of the agents promised, I cancelled my order and requested money back.
Never again!

Excellent customer service on a Sunday afternoon, where I was not sure if there would be help available, but there was and also fast! Very impressed and good customer experience. Thank you

No shipment of order
I have ordered a sweater order number: 2383049) the 25th of November - got a mail that my order would be handled in 1-2 days. Now it's the 3rd of December and nothing happens and when you go to their support site it's not possible to get in contact.

Varen var nem at bestille og til en god pris. Alt forløb gnidningsfrit

Im so happy for my new shades...Ray ban 🥳
Im normaly a Oakley man but them shades....i love them.❤️
Everything was good.. finding them, order. And delivery, all in a ok fast time.
Thanks.
Ill be back💪🏻👍🏻

Nice bag! I love it!

This is the worst service I've ever received. After filing a complaint about a pair of shoes that clearly broke without any fault of my own, my claim has been rejected. I have no opportunity to understand why the store denied it, and I'm told I can get a 10% refund with no specific reference to where. The only advice I'm given is to submit a new complaint, just like I did the first time. Absolutely terrible!

I placed two orders on miinto. 10 days after placing my first order, I have still not received it. GLS tracking is showing the package as still not in their possession.
The second order was placed 8 days ago, and for this one I have not even received a tracking e-mail yet.

There are no updates sent or any reasons given for delays (compared to delivery times promised on the website). The confirmation for the second order I only got because I contacted customer service, and same goes for the tracking info for the first order.

This should not be possible in 2023, and I will not be shopping here again.

UPDATE: my first order has FINALLY arrived at GLS in Denmark, 13 (!) days after placing my order. So the delivery times mentioned on the website are not at all to be trusted.
Strangely, 10 days after placing my second order, I contacted Miinto yet again - the agent on chat claimed that the second order and first order were sent together. They provide me with a DIFFERENT tracking number, which doesn’t work.
And then a few hours later I get an e-mail from yet another agent at Miinto saying my second order could not be fulfilled because the size was not on stock, and my second order will be refunded.
This is beyond amateurish, and the item I wanted is now sold out everywhere in my size. If I would’ve known that the size was sold out immediately after ordering, I could’ve taken my business elsewhere.

I feel like this business is not to be trusted, and I would say to only shop there if you want to waste your time getting order confirmation for items that are not in stock, chasing shipping information and communicating many times with different customer service agents telling you contradictory things.
Adding to that, they take your money immediately and not when the item is ready for shipping, which as far as I know is not legal in Denmark.

Not impressed. Ordered Universal Works Cord Plisseret Track Pant with elastic waste. They send me a pair in navy blue in a total different style. Took them 9 days to send me the wrong stuff.

I recently had the pleasure of experiencing exceptional customer service from Miinto, and I would like to highlight the outstanding assistance I received from their representative, Pawel. I mistakenly placed an order and needed to make adjustments to it. Pawel's prompt and efficient support left me thoroughly impressed.

Pawel demonstrated a deep understanding of Miinto's processes and was quick to address my concerns.

Furthermore, Pawel's courteous and accommodating approach made the entire interaction a pleasant one. His dedication to ensuring my satisfaction was evident throughout the conversation. Thanks to Pawel, I was able to rectify my mistake swiftly, saving both time and potential frustration.

I would highly recommend Miinto, knowing that they have a team of professionals like Pawel who go above and beyond to assist their customers.
Great service indeed!

I have ordered a lot from this company.

Unfortunately after the last order I will not use them again.

A pair of shoes I ordered have not arrived. I contacted customer service to inform them. Their answer was that it had been delivered. Apparently they were delivered 3 days before I ordered them, according to the tracking info they sent me.

Clearly someone is trying to scam me, as Miinto are now refusing to refund the money, despite me asking them 3 times.

This is actually illegal behaviour and I would not recommend this company.

UPDATE, they have responded below, incorrectly. Not only have they refused to provide me with the tracking number of the parcel, but they have refused to refund my money, which is illegal.

I have downgraded their rating to one star.

2nd UPDATE (22/11/23) they have refused to refund me the money I am now reporting them to the distance selling authorities as fraudulent.

This was my first time ordering in Minto, unfortunately I've never received my order and I am still waiting for a refund. My order was shipped on the 30th of September and 3 days later it was requested by the sender (the boutique) to be returned, with no explanation whatsoever. After contacting customer service I was told there was nothing they could do and I had to wait until the sender received the package again. Well today is 10th of October, the package is still with UPS on its way back, and I have not received a refund or my order. Definitely won't be purchasing again with Minto and I truly hope to be able to get a refund asap.