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Milk & Blush Reviews 

1,054
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, shiny, and blends seamlessly with natural hair, often lasting for years with proper care. Many reviewers highlight the outstanding customer service, describing the staff as helpful, kind, and quick to respond to inquiries, even assisting with issues like shipping errors or color changes. The overall experience is often described as amazing, with people recommending the company for its high-quality products and excellent support. However, some customers also noted issues with their orders, including receiving the wrong length or color, or finding the extensions to be thinner than expected or advertised. A few other people also felt that the hair quality deteriorated significantly after washing, despite using appropriate products, and some experienced difficulties with clips showing or excessive shedding from new tape-in extensions.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing the hair as amazing,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the amazing, excellent, and... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many describing it as amazing, excellent,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with their... See more

Staff

Users describe positive interactions with staff, consistently praising the team as helpful, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service ! First time ever buying from this company and I must say the quality of the products , customer service and helpfulness are incredible . I purchased 24” classic cl... See more

Rated 5 out of 5 stars

Ellie is a star and swiftly dealt with Royal Mails shipping error with complete professionalism and kindness. Hair quality is always amazing and such a lovely team. I will truly never use another exte... See more

Company replied

Rated 5 out of 5 stars

I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more

Company replied


Company details

  1. #15 of 22 best companies in Hair extensions supplier
  2. #8 of 10 best companies in Hair Extension Technician
  3. #89 of 108 best companies in Hair product shop

About Milk & Blush

Written by the company

For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.

Award-Winning Hair Extensions

We’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.

Shop Clip In Hair Extensions Shop Professional Hair Extensions

We're Here to Help

Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.

Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.

We offer worldwide delivery and free express delivery to our UK customers with orders over £50.

Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,054)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful piece of hair I would shop with you guys again …

It’s one of the best colouring Ive bought to match my own
Hair
Very Pretty

27 May 2026
Milk & Blush logo

Reply from Milk & Blush

Hey Steph,

Thank you for your lovely feedback 😊

We’re really pleased to hear you’re happy with the colour match and that the hair blends well with your own.

We appreciate your support and look forward to welcoming you back again soon.

Best wishes,
M&B 🤍

Rated 2 out of 5 stars

Colour match was great and was excited…

Colour match was great and was excited about the clips ins however they dry curly and not straight and I have straight hair so I’m going to have to leave them so a waste of money to be honest. Bad quality looks like straw once washed only a couple of times.

10 June 2026
Unprompted review
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Reply from Milk & Blush

Hey Neesha,

Thank you for your feedback!

We’re really glad to hear you were happy with the colour match, but we’re sorry to hear the quality hasn’t met your expectations.

Please reach out to us at hello@milkandblush.com so we can look into this further for you 🙏🏻

Best wishes,
M&B Team 🤍

Rated 3 out of 5 stars

Fantastic colour match and arrived…

Fantastic colour match and arrived quickly but I can’t seem to clip them in without the clips showing, probably because the hair on top is too thin but that then defeats the object of having them to build volume. Also easy to trim
Think I will just need to persevere.

26 May 2026
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Reply from Milk & Blush

Hey Joanne,

Thank you for your feedback!

We’re really pleased to hear you love the colour match and quick delivery.

We're sorry to hear you’re having trouble with the clips showing. This can often come down to placement or sectioning, especially with finer hair. We’d really love to help and share some simple tips to improve the blend.

Please feel free to reach out to us at hello@milkandblush.com 💫

Best wishes,
M&B Team 🤍

Rated 1 out of 5 stars

DO NOT BUY !

DO NOT BUY !! i bought the hair in natural black i was soo excited i paid for a deposit for my hair appointment so i can install the hair and i had my family’s wedding I had to go too and i sit at the chair at my appointment i opened the package and i received a light light brown -_- now days later im going back and fourth with milk and blush through email. They say it’s unhygienic to send the hair back Ok cool ? I dispose of the hair. Now it’s oh send the hair back for a full refund… I just want a full refund for my order. I couldn’t go to my family’s wedding , I paid for a deposit for a appointment I couldn’t even get the service due to the inconvenience, etc.. I’m very disappointed.

5 June 2026
Unprompted review
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Reply from Milk & Blush

Hi Jenin,

Thank you for your feedback.

Unfortunately, we couldn't find any correspondence linked to you as you didn't provide any details when we requested information.

Please contact us with your order details so we can assist further.

- Milk & Blush

Rated 5 out of 5 stars

Amazing Colour Match

I just had my hair dyed and was not sure what shade to get I asked for some help via colour match and was told Latte. The Shade is amazing!!!!whoever matched me is amazing!!! It matches my hair exactly it’s perfect❤️The hair is so soft and thick from top to bottom!!!

Thank you so much!!! ☺️

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, didn’t arrive on time and still didn’t when paid extra, no response from company with multiple times reaching out to multiple different websites.

26 May 2026
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Reply from Milk & Blush

Hi Juliana,

We’re sorry to hear that you experienced issues with your delivery.

We did reach out to you regarding this, but unfortunately didn’t receive a response, and we’d really like the opportunity to look into this further and help resolve this.

Please could you email us at hello@milkandblush.com with your order details so our team can assist you as quickly as possible?

Thanks,
M&B Team 🤍

Rated 5 out of 5 stars

I have been using M&B for over 2 years…

I have been using M&B for over 2 years the hair quality is amazing and both myself and my friends absolutely love it. I have recommended this brand to all my nearest and dearest and had no complaint's. Thank you M&B

29 May 2026
Unprompted review
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Reply from Milk & Blush

Thank you for your continued support and sharing the love for Milk & Blush 🥹

We look forward to helping you with any future purchases.

Love the M&B Team xx

Rated 5 out of 5 stars

The company was quick to respond to my…

The company was quick to respond to my emails and very professional. The customer service was excellent.

26 May 2026
Unprompted review
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Reply from Milk & Blush

That's so great to hear! Thanks for leaving us a review 😊

Love the M&B Team xx

Rated 5 out of 5 stars

Love the extensions so soft and last a…

Love the extensions so soft and last a long time, and when you contact the team to help with colour matching they are always so helpful. Would highly recommend if you want silky soft extensions!!

29 May 2026
Unprompted review
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Reply from Milk & Blush

Thank you so much for your kind words, Debbie 🤍

If you need any further assistance in the future, please do not hesitate to contact us.

Love the M&B Team xx

Rated 5 out of 5 stars

I wouldn't choose to buy clips ins from any other company!

I bought hair extensions last minute for a bridal hair trial, but was having my hair coloured the following day so I couldn't share a photo what the colour would be, only current and inspo pics. I received not only prompt responses, but Ellie fully read my messages about my hair colour situation and even helped guide me to which type of clip ins would be best for my bridal style - which was very pleasant surprise thinking I'd only get colour match support.

My order arrived in good time in beautiful packaging and although I was nervous as there was no label the sample, and the product itself could not have been a closer match to my new colour... like my hairdresser and the manufacturer used the same colour!!

I couldn't be happier with my order, perfect customer service and I really look forward to styling them for my bridal look, and seeing what they are like when I get a bob too after the wedding! :)

26 May 2026
Unprompted review
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Reply from Milk & Blush

Congratulations! 🤍

Thank you so much for taking the time to leave us a review!

We hope you have the most magical wedding day, and if you need any further assistance, please do not hesitate to contact us.

Love the M&B Team xx

Rated 5 out of 5 stars

Great company! Highly recommend ✨

Great company to deal with! The hair is beautiful quality & they offer such a wide selection of shades, length & methods. The team are so helpful whenever I have an enquiry & most recently when transferring my account to a Pro account. Would highly recommend :)

28 May 2026
Unprompted review
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Reply from Milk & Blush

Hey Lauren!

Thank you for your kind words, and taking the time to leave us a review 🤍

We're so glad you were able to find what you needed on our website.

We look forward to helping you with any future purchases.

Love the M&B Team xx

Rated 5 out of 5 stars

I received my clip in extensions today…

I received my clip in extensions today beautifully packaged. I was pleasantly surprised to see a tester piece which you try 1st in case you have to send them back & the colour is amazing. They are very good quality & definitely worth every penny they look so natural when they are on highly recommended

27 May 2026
Unprompted review
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Reply from Milk & Blush

Hey Caroline,

Thank you so much for your lovely review! ✨

It's great to hear you loved the packaging and that the colour and quality exceeded your expectations!

Really appreciate your recommendation! Enjoy your new set 🤍

- Milk & Blush

Rated 5 out of 5 stars

I had such a good experience whilst…

I had such a good experience whilst ordering a ponytail extension from Milk & Blush.
I've never had extensions before, but I'm getting married and wanted to have a full low ponytail. I wasn't sure exactly what colour to get, but sent some photo's off to the team via Instagram and they responded so quickly.
I then did have a query with my order and it was dealt with quickly and efficiently and once rectified I had my ponytail extension within a few days and it's beautiful and matches my hair colour perfectly! I couldn't be more pleased and can't wait to wear it!
Would highly recommend Milk & Blush for their customer service, high quality products and over all customer experience is second to none!

20 May 2026
Unprompted review
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Reply from Milk & Blush

Hey Rebecca,

Thank you so much for your lovely feedback!

We’re so happy we could help you find the perfect match for such a special occasion! It’s great to hear your experience from start to finish was smooth, and that you’re loving your ponytail 🤍

Wishing you all the best for your wedding! You’re going to look amazing 🥰

- Milk & Blush

Rated 5 out of 5 stars

What a great team @ Milk & Blush!

What a great team @ Milk & Blush! So efficient at replying & so helpful! I’m a bride to be & my order was misplaced but their customer service team came to my rescue & I really appreciate the time & effort! It makes all the difference! I’d use again for sure! Thank you M&B team. Amy xoxo

23 May 2026
Unprompted review
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Reply from Milk & Blush

Hey Amy,

Thank you so much for this lovely feedback!

We’re really glad we could get everything sorted for you, especially with your wedding coming up! That means a lot to us 🤍

Wishing you all the best for your big day, and thank you for choosing us 😊

- Milk & Blush

Rated 1 out of 5 stars

Orange blonde not light highlights

Stuck with £138 worth of extensions that don’t match, they don’t lift with toner or purple shampoo like all other extensions I’ve had, the blonde remains orange. Expensive lesson. You should be able to view the whole set and not just a tester piece when spending so much money!

20 May 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Laura

We're sorry you're not satisfied with your order.

We do have a clear hygiene policy in place to protect our products. Once the void seal has been removed and/or hair has been used, we’re unable to accept the item back for a refund.

We do offer a free shade match service if you do need any further help in the future.

Warm wishes,
Milk & Blush x

Rated 5 out of 5 stars

✨️HIGHLY RECOMMEND✨️

✨️HIGHLY RECOMMEND✨️
I was recommended hair extensions for my wedding from Milk & Blush by my bridal hair stylist. I am sooooo pleased. I messaged them via Instagram yesterday with a photo of my hair. They came today and could not be a better colour match if they tried! Couldn't of done better! Thank you so much 🤍🤍

22 May 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Josie,

Thank you so much for your lovely review!

We’re thrilled to hear the colour match was perfect and that you’re so happy with your extensions for your wedding. What a special occasion! Thanks for choosing us 🤍

We really appreciate you taking the time to share this, and we’re so glad we could help 😊

- Milk & Blush

Rated 4 out of 5 stars

Caution for platinum blonde

I ordered two colours of the invisible filler clip ins because my hair is 1/2 platinum & 1/2 black.

I gave only 4 stars because the "platinum" shade is not actually platinum. It is not nearly light enough to be considered platinum. My platinum hair is almost white. So I was anticipating the possibility of needing to tone out some yellow. However, it was at least two shades too dark. Because I was in a pinch and got these for an event. I didn't have time to sort this out with their customer service. I ended up just bleaching them twice. Which, if you have ever done this to extensions, you know it severely ruins their quality.
So if you need platinum, these extensions will not be the right colour.

All of that is unfortunate because their black hair was perfect. Super soft nice hair (as the -not platinum- blonde were too).

Over all, if I didn't need real platinum, I would consider another purchase.

8 May 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Joelle,

Thank you so much for your feedback!

We’re really glad you loved the quality and that the black shade was a great match. We’re sorry the platinum tone wasn’t quite right for you as we understand how important accurate colour matching is.

We really appreciate your comments and will share them with our team for review 🤍

- Milk & Blush

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