Milk & More Reviews 

28,993
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,818 reviews, reviewers had a great experience with this company. Customers frequently praise the dependable doorstep deliveries, noting that fresh items arrive promptly regardless of harsh weather conditions and without disturbing the household. Consumers also appreciate the wonderful convenience of adding extra groceries online up until late in the evening for early next-day arrival. However, some reviewers were not happy with the product quality, mentioning that milk often goes sour quickly when left outside during early morning warm weather. A few other people also felt that certain goods had a noticeably shorter shelf life than expected or occasionally arrived missing from their scheduled orders.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and... See more

Product

Customers had positive experiences with product, appreciating the wide selection of goods, fresh milk, and... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability and convenience.... See more

Order

Clients share positive opinions on order, highlighting how convenient and straightforward it is to use the... See more

Quality

Users describe ambiguous interactions with quality, reflecting a high level of disagreement among consumer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

I have always had my milk delivered. Milk & More deliver on time, leave milk, groceries, garden compost in my desired safe place. Early morning delivery suits me. In this heat not left out to go off... See more

Rated 5 out of 5 stars

Delivery has been 100percent. If an item cannot be delivered..v rare. have always received an e mail to advise me. Been with Milk and More for many years and delivery comes promptly in all weathers. G... See more

Rated 5 out of 5 stars

We have nothing but praise for Milk & More. Our 'invisible' milkman never misses despite having to deliver out in the sticks in all weathers. He is so quiet not even the dog hears him. Being able to... See more


Company details

  1. Milk delivery service
  2. Dairy Products Shop
  3. Grocery delivery service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,993)

1,741 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glass bottles, easily recycled.

Our milk arrives overnight in recyclable glass bottles so no plastic waste and empties are collected next time. It’s also reliably delivered on specified days of the week. My order can easily be changed up to late evening before delivery and it’s also easy to pause deliveries for holidays.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk & more make ordering and managing…

Milk & more make ordering and managing our deliveries really easy through the app. We never see our milkman as he always delivers early in the morning, which means we have our milk in plenty of time for our breakfast. I wish more people would get their milk delivered - it's so much better for the environment having recyclable glass instead of the growing problem of waste plastic.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Poor communication

Delivery staff are absolutely wonderful people - hard working and diligent.
Sadly, after using the company for a long period of time, we are reluctant to order further products. Reason for this is, after no notice the beautiful sourdough bread has been removed from the order list. We tried to find out why they stopped selling the bread but no response. Very poor customer communication from our experience.

1 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Trevor,

Thank you for taking the time to review our service.

Please accept our apology for the recent experience you had with us.

We would be happy to have a further look into this for you therefore, We have sent you a separate email for more information, in order to assist.

We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Best Regards,
M.Ali

Rated 5 out of 5 stars

Love this company

Love this company, so reliable and on time deliveries. Great choice of other options. I get my milk butter and eggs from these guys. Highly recommend and your supporting farmers 👏

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

My parents have been having milk delivered for many years and can not fault the amazing service we have had, they are guaranteed in any weather and always kept up to date, highly recommend

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Confusing app

I have always found your app difficult to use. I was trying to increase my regular order which was not difficult but when I checked to see if I had done it correctly I saw a lot of confusing information. So I shall have to wait until tomorrow’s delivery to see if i got it right

12 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Kenneth,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that you found the app confusing when managing your regular order.

As discussed over the call, we hope your issue has now been resolved and that your delivery arrived as expected.

We've passed your feedback regarding the app's usability to the relevant team for review, as we're always looking for ways to improve the customer experience.

Thank you for your patience and for bringing this to our attention. We appreciate your support and hope to provide a smoother experience moving forward.

Best Regards,
M.Ali

Rated 5 out of 5 stars

Dependable

Dependable, always informed of changes in deliveries in good time, easy to contact and make requests online.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Fresh milk left out for hours in the heatwave

Fresh milk, juice and fruit delivered to your doorstep before midnight and is left outside for several hours!
They promise your milk to be delivered by 7am, but they come the night before, meaning your milk will spoil in the heat before you get up in the morning. Totally unacceptable.
I’ve had 2 deliveries spoiled because of this, customer service told me to buy a cool box! Unbelievable. Maybe deliver as close to 7am as possible so it’s still fresh!!

Also, I’ve had items missing on multiple occasions due to stock issues, only once have they refunded without me asking!

4 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Jennifer,

We appreciate you taking the time to share your feedback and we're very sorry to hear about your experience.

We've tried to contact you to discuss your concerns directly, but unfortunately, we haven't been able to get through. Regarding delivery times, our delivery window is between 11:00pm-7:00am.

As each delivery route covers a large number of households, we're unable to guarantee a specific delivery time within that window, and some customers may receive their orders earlier as per the distance nearest to the depot center than others. We understand that this may not suit everyone's circumstances, and we appreciate your comments on this.

We have refunded you for the missing items and we will pass your feedback to the relevant teams to ensure this won't happen again. Customer feedback is extremely important to us and helps us identify areas where we can improve our service.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Kind Regards,
M.Ali

Rated 5 out of 5 stars

I have had a milkman for 50 years

I have had a milkman for 50 years. When my service was closed I was devestated. The shops are not near and summer or winter, through out Covid ,Milk and More have continued with this impeccable service. My milkman never fails to deliver and I am able with the app to alter my deliveries as needed. I know that if I am ill,milk and more will deliver anything I need.

11 July 2026
Unprompted review
Rated 4 out of 5 stars

Normally all good

Normally all good, and I'm pleased to receive my oat milk as well as some dairy (for coffee only) in recyclable bottles.
However, my loaf of bread didn't arrive on 4 July 2026 - my only complaint!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable deliveries 3 times a week

Reliable deliveries 3 times a week. In the hot weather I set my alarm for 4.30 a.m. to bring the milk in as soon as it arrives. I am able to do this because my milkman is so regular with his timing.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

I put out my milk and more cooler bag…

I put out my milk and more cooler bag .I had ordered Oat Milk. The milkman didn't bother to put it in the cool bag just left it in the porch. Consequently it's probably gone off. They had no rolls ask for substitute but don't do that either.

11 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Annie,

Thank you for your review, and please accept our sincere apologies for the issues you experienced with your recent delivery.

Unfortunately, we have been unable to locate your account from the information provided in your review. Could you please send your Milk & More account details to contact@milkandmore.co.uk

Once we receive your details, we will investigate this matter fully and work to resolve it for you as quickly as possible.

We look forward to hearing from you.

Best regards,
Nauman

Rated 3 out of 5 stars

Why is milk delivered on Monday morning…

Why is milk delivered on Monday morning sometimes the same date as previous Friday. and the same thing happens on Friday morning with the same date as delivered on Wednesday
Fresher date's would be greatfully acceptable. This apart everything OK

10 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Mrs Howard,

Thank you for taking the time to speak with us and sharing your feedback.

Please accept our apologies for the issue you experienced with the date codes on your milk deliveries. We understand your concerns and appreciate you bringing this matter to our attention.

As discussed during our call, we have processed a refund for your Friday delivery from last week.

We have also escalated your feedback to our Quality Team for further review to ensure this matter is investigated and to help prevent it from happening again in the future.

Thank you for your feedback and for giving us the opportunity to put things right.

Best regards,
Nauman

Rated 5 out of 5 stars

Very reliable and a good range of…

Very reliable and a good range of products
Even things I don't get regularly - if I need them I can order in the evening and get them in the morning
Also. things always arrive in good condition and they make sure everything that needs to be in the cool box is in the cool box

10 July 2026
Unprompted review

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